I have a physical gift card purchased from Dell.com several years ago but never used. Today when I checked balance it said that the gift card number is invalid. Could someone help me with this issue? Thank you.
Thank you for reaching out to us on Dell Community Customer Care Board regarding your gift card.
Please share the below details by Private Message.
- Scanned image of the back /front of the card
- Customer Account Name:
- Ship to Address:
- Email Address:
- Gift Card #:
- Gift Card PIN #:
- Gift Card $ Amount:
- Where the gift card was purchased:
- Method of payment (Credit Card or DPA?)
- State issued ID
To Private Message, hover the cursor over my user name and add as friend.
I am having the same issue and called Dell. Still on phone as they have no idea. I have over $300 in multiple cards and I just scratched the PINs. They came in nice Blue Round Dell tins and they all say Balance never expires on them.
Did they resolve your issue?