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Gift card invalid

USA Customer Care Board

USA Customer Care Board
This board is for USA Customer Care (NON-technical) issues

Gift card invalid

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I have a physical gift card purchased from several years ago but never used. Today when I checked balance it said that the gift card number is invalid. Could someone help me with this issue? Thank you.

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  • Hi suyi,

    Thank you for reaching out to us on Dell Community Customer Care Board regarding your gift card.

    Please share the below details by Private Message.

    -          Scanned image of the back /front of the card

    -          Customer  Account Name: 

    -          Ship to Address:

    -          Phone:

    -          Email Address:

    -          Gift Card #:

    -          Gift Card PIN #:

    -          Gift Card $ Amount:

    -          Where the gift card was purchased:

    -          Method of payment (Credit Card or DPA?)

    -          State issued ID

    To Private Message, hover the cursor over my user name and add as friend.



  • I am having the same issue and called Dell. Still on phone as they have no idea. I have over $300 in multiple cards and I just scratched the PINs. They came in nice Blue Round Dell tins and they all say Balance never expires on them.

    Did they resolve your issue?