unable to verify service tag?

USA Customer Care Board

USA Customer Care Board
This board is for USA Customer Care (non-technical) issues

unable to verify service tag?

  • When I enter the Service Tag, the Dell Support site displays the following error:
    "We were unable to verify the Service Tag or Express Service Code you have entered. Please verify your entry or choose one of the options to the right. If you recently purchased a system, please try again in 48 hours."
    This is for a laptop that I purchased in 2011. It has never been able to verify this service tag.
  • Hi nelliebutton,

    This issue might happen if the computer is not registered properly. I request you to send me the system service tag, Account holder name, Place of purchase, Date of purchase, Shipping address, phone number and email address through private message. If the Computer is not registered I will register it and will let you know what needs to be done.

    I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

    I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

    Thanks and Regards,
    Kiran Kumar
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • Hi Kiran,

    Could you also help me with same issue?

    Because when I tried to register I had message that it is already registered.

    Matus

  • matus,

    This also occurs if the system was sold in another region. For example, if a system sold out of europe, our US tag site cannot see it.

    (Liaison for Desktops, Alienware, Monitors)
    Quick link for Manuals and Drivers

  • When I enter the Service Tag, the Dell Support site displays the following error:
    "We were unable to verify the Service Tag or Express Service Code you have entered. Please verify your entry or choose one of the options to the right. If you recently purchased a system, please try again in 48 hours."
  • Hi arun12590,

    This issue might happen if the computer is not registered properly. I request you to send me the system service tag, Account holder name, Place of purchase, Date of purchase, Shipping address, phone number and email address through private message. If the Computer is not registered I will register it and will let you know what needs to be done.

    I have accepted the friend request. So you can just click on my name and send a private message.

    Thanks and Regards,
    Kiran Kumar
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • I am having a similar issue.  I bought a Dell R710 over two years ago and it has been working perfectly up until now (even now it is working just fine, but it has rebooted itself twice in the last five days and I wanted to ask support to look at it - it has extended on site, next day replacement service for another 250+ days.)

    When I contacted support this morning, they told me it had been registered to someone else (which I believed to be the case when on bought it on 1/10/2011, which was about 3 months after it shows it was originally put into service).

    They said they can't help me, at all, until that warranty/ownership is transferred.

    Since I bought it from a reseller, I have no idea who the prior owner was.

    I asked the support rep if the could send a quick message to the prior registered owner asking them to get in touch with me (I wasn't trying to get their identity through Dell) and they said, "That would be a violation of our privacy agreement..."

    I responded (again), "I do not want to know who they are, I am simply asking Dell to send them a quick email and ask them to contact me and I give you permission to give out my name, phone number, company name, etc.)

    I love this server and have been a big fan of Dell (since the early, EARLY days when it was called PC's Limited - yes, I am that old!), but this is a royal pain in the whatever...

    Any help you can provide would be most appreciated.

    Duane K. Siebert - <ADMIN NOTE: Phone number removed per privacy policy>

    <ADMIN NOTE: Email id removed per privacy policy>

  • Hi TheRefillMan,

    Request you to use the below link to have the ownership transferred to your name. Before that source all the original owner’s information required to fill the form.

    http://dell.to/qWPfTV 

    If you have further questions do reply to the same post.

    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA

    Thanks and Regards,
    Kiran Kumar
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98