Purchasing from Dell online. - Customer Care - Forum - USA Customer Care Board - Dell Community

Purchasing from Dell online.

USA Customer Care Board

USA Customer Care Board
This board is for USA Customer Care (NON-technical) issues

Purchasing from Dell online.

  •  

    Been trying ot purchase from your sales site, when going to the checkout, my billing and shipping addresses are refused, all I receive is the following:

    "Standardized addresses help to ensure the most efficient delivery of your order. We did not find a standardized address that matches the one you entered. Please choose from the list of standardized addresses below"

    We have a PO Box [this is also used as the billing address] for our mail, as the USPS does not make any deliveries to our rural street address, therefore we have to give vendors, including Dell, that do not deliver to a PO Box, both the mailing and the physical street addresses for their shipments and for billing purposes

    Both addresses are listed in my profile and up to this time, I have never had any issues with this.

    I have tried changing the information in my profile and this makes no difference.

    Obviously the street address would not be recognized as the mailing address and vise versa.

    This would seem to be an excellent way to loose sales!

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Hi shesagordie,

    I am sorry for all the inconvenience you had while placing the order online.

    The reason for the error message is the shipping and the billing address is not valid.

    DELL will not accept PO BOX address for delivery. I would recommend you to provide your physical address for the order to be placed.

    IF still you are facing an issue, I would recommend you to use a different address either family or friends to place the order.

    Please do get back to us for any further assistance.

     

    Thanks and Regards,
    Nikhil M
    #iworkfordell

  • DELL-NIKHIL M

    Hi shesagordie,

    I am sorry for all the inconvenience you had while placing the order online.

    The reason for the error message is the shipping and the billing address is not valid.

    DELL will not accept PO BOX address for delivery. I would recommend you to provide your physical address for the order to be placed.

    IF still you are facing an issue, I would recommend you to use a different address either family or friends to place the order.

    Please do get back to us for any further assistance.

     

    DELL-NIKHIL M

    Have you read my post!

     I've known for years that Dell cannot use a PO Box for deliveries and I have already provided my physical address for deliveries.

    In my profile, I've listed both my mailing/billing and physical addresss, both these have been used by Dell for 11+ years without any issues, now they are being rejected, as clearly noted in my first post.

     FYI, both my billing and physical addresses, MUST match the addresses on file with the credit cards holders, to validate the cards when used for online purchases, otherwise it can and will be rejected.

    Regards to the suggestion " I would recommend you to use a different address either family or friends to place the order".

    While I have lived in Texas for 34+ years, all my family reside in New England, Maryland and Europe and I will not even comment on the suggestion of using friends addresses.

    In other words, what Dell has done, is disenfranchised me from purchasing from their company!

    Bev.

     

     

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Hi shesagordie,

    Since there is an issue online for placing an order, I would recommend you to contact are sales team and they will help you in processing the order and they would also let you know about special pricing and promotion available.

    Please do get back to us for any further assistance.

     

    Thanks and Regards,
    Nikhil M
    #iworkfordell

  • DELL-NIKHIL M

    Hi shesagordie,

    Since there is an issue online for placing an order, I would recommend you to contact are sales team and they will help you in processing the order and they would also let you know about special pricing and promotion available.

    Please do get back to us for any further assistance.

     
    DELL-NIKHIL M
     
    And how will that, address the issues I have posted about, surely the same issues will arise with Dell's sales team, plus I prefer to using the online sales option, so I can make hardcopies of purchasing [eg Cart and Checkout] details, in case there any problems with the purchase, same as I have had with Dell in the past.
     
    Regards to 'special pricing and promotion available', I'm perfectly capable of finding these online myself.
     
    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Hi Shesagordie,

    Thanks for bringing your experience to our attention. In order to help you going forward, please click on my name in blue and provide your customer account information. I am happy to look into this matter on your behalf.

    Name:
    Email Address:
    Shipping Address:
    Phone Number:

    If you have any previous transactions, please provide:
    Customer Number:
    Order Number:
    Service Tag Number:

    I look forward to your reply.

    Thank you,

    Lorna


    Social Media Support
    #IWork4Dell

  • Lorna,

    Have sent the info, you requested.

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Funny enough, this is STILL a problem - 5 YEARS later.

    I've reported it to them and they still refuse to accept at PO Box for billing (which is still common).

  • atroutcatcher

    Funny enough, this is STILL a problem - 5 YEARS later.

    I've reported it to them and they still refuse to accept at PO Box for billing (which is still common).

    atroutcatcher

    Since my post here, Dell has been accepting my PO box address for both billing and mailing without any questions and I've had no further issues with Dell about this subject.

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • I am having this same issue. I need the PO Box and was just told today 8/10/2017 that it is not "configured to accept a PO Box" for the billing address. This makes no sense to me that a billing address can't be a PO BOX in 2017. Over two hours on the phone between yesterday and today to have someone tell me this...can hardly understand your support team who do not appear to be located in the USA, they repeat the same thing over and over and do not understand the issue...very frustrated with Dell. Not sure I want to continue using them as I have over the last two years... Diane