I have 126 Gig of data stored on the cloud through Dell Backup and Recovery software. My computer crashed and I needed to get a new hard drive. With the new hard drive up and running, I have loaded the Dell Backup and Recovery software to get access to my cloud-stored files. Neither version 1.7 nor 1.8 works. In version 1.7, I can see my folders from the cloud, but when I go to retrieve them, nothing happens. In version 1.8, it doesn't even show my folders at all. I just want to get my data back, and I have called repeatedly and there's no support for this. Where is my data? I need to have some way to get it back. It's definitely there - my account shows 126 Gig of storage used. Please help.
Are you sure you backed up 126 GB data correctly? I had the same problem last time but when i refreshed the account i found out data upload did not take place at all.
I had the same problem last time !
Thanks Ryan for your advice.
isso já aconteceu comigo, mais isso tem jeito sim. eu fiz liguei no 0800 da dell e eles me deu todo suporte.
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