-
Yes, its really sad. HP used to have a forum that was difficult to navigate. It seems they copied Dell's old forum and now Dell's forums are as good as useless while HP's are more usable than ever before. I won't buy another Dell. I recently worked with HP to have my daughter's OUT OF WARRANTY laptop repaired for free because of a problem that HP recognized was their fault--the experience was very positive. Motherboard was replaced and the turnaround time was 5 days. I don't
-
Doesn't Dell get it? This site B...L...O...W...S...!!! oh, wait, they do....they just don't care!
-
Is anyone addressing the functionality of the search? Why did this forum go so far backward with the lack of advanced search? To me, and for many users, the advanced search was a great way to reduce the huge number of answers generated when looking for solutions. Also, it was very helpful to have many items on one page where you could browse the topics without having to slog through the entire post. I know that Dell doesn't care, but I won't be buying any more of their products. I was hoping
-
I just visited the link for HP's forums--while they have improved greatly, just the opposite has occured here. Amazingly enough, it looks like HP is using the exact search engine criteria that the old Dell forums once employed before we got this ridiculous search box and advanced search that is nowhere nearly as useful as the new HP engine. Whoever implemented this abomination should be fired--Dell has lost a tremendous amount of goodwill in this debacle and will undoubtedly lose customers as
-
Sean, Thanks for the good news that Dell will make some positive changes. Can the advanced search be returned to us as it appeared in the old forum? It was truly useful and a valuable tool to help us find a specific solution (instead of multitudes of threads only vaguely related by key-words that didn't help someone in a technical bind).
-
I couln't agree with you more. Dell's utter disregard for their customer will lead me to vote with my wallet. I now wish that the thousands of dollars I spent last summer with Dell would've gone somewhere else. For me the forums were my support--they were much more useful than speaking with or chatting with a tech that only understands my problem if it fits their script. Dell needs to realize that users' issues aren't about their "friends" or "community", they