In my previous post , I had mentioned Dell ProSupport . So, what is Dell ProSupport? It is a collection of global, pre-packaged and standardized support services with a consistent level of support from the desktop to the datacenter-all designed to simplify how you run IT. Dell ProSupport is available to all Registered Channel Partners and commercial customers big and small, and includes all regions, with globally aligned people, processes, and infrastructure built for speed of resolution and ease