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If you're trying to maintain a professional demeanor, than you should treat customers (such as myself) who are IT professionals as such. I did not attack you at all. I apologize if you think this is the case. I attacked (argued) what you posted. Mostly because it contributed nothing to the discussion. If you don't see a pattern in the failure rates from this production date range, I don't know what to tell you. I'm sure you do all you can to help Dell customers, and I respect that
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Oh really? Guess that's why the OP had almost the exact same timeframe from purchase to failure as I did. LCDs are produced by the millions, there is always the possibility of a bad "batch" of components whether it be capacitors, inverter PCB or backlight tube itself. Your post is worthless. Others have already posted how to contact Dell support. Don't deny that a number of monitors from a certain manufacture date are defective, TAKE NOTE of it so customers don't have to spend
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Ok, Dell seriously needs to take note of this. I just got done with Dell Tech Support earlier today, they are sending me a refurbished E228WFP. These monitors had to have been a bad batch, since I ordered mine new in November 08 (straight from Dell.com) and now June 09 my backlight failed. Ask to speak to a senior tech. Tell him it is the backlight, that you will not troubleshoot since you already have and that you want a replacement immediately. The units are covered by a 3 year factory warranty