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Yes. I had to return the broken monitor in the replacement box. Dell provided the postage slip for return inside the box of the new monitor.
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My monitor was new. My replacement is Refurbished but seems to be working fine for now. I called the customer service number for Dell in the US, but clearly i was speaking to India or Pakistan. The buzz word is "bad backlight". They can't fix that and it makes it sound like you know what you're talking about.
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After about an hour I realized that tech support is there to solve problems so that you won't ask for a refund. So I hung up with tech support. Called customer service. Told them directly that I was already through tech support and it didn't help. They had my tech session already in the computer. I then said again very directly that now all I want is to exchange it. Customer service transfered me to a senior technician. I told the senior technician the same things. I also said that it was
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You have a backlight problem. That's what I had. You have to speak to a senior technician. He/She is the only one who can authorize a refund. Convince the senior technician that you know what you are talking about and tell him that it's the backlight. Stay on the phone for as long as it takes. best, Jose
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After talking to tech support I was able to get a new monitor which arrived today. Jose
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I did an internet search. The problem is fairly common. I'm going to call Dell and get an answer on the warranty. I'll post it here. best, Jose