This past Tuesday I presented at the Small Business Tech Summit in NYC to talk with small business IT managers and owners about the power of social media and the value of forming relationships with your customers. If you missed the event, you can check out my presentation on the summit Web site . I outlined 10 recommendations that a small business leader can utilize today and, in many cases, the tips are free…..the cost is one’s time. My view is that there is nothing more valuable than