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To get the correct ST associated with the correct equipment you must call into support and they will be able to resolve that for you.
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Moving to the desktop board.
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Sorry I should have been more clear. When you assign the hotspare to the VD it will act as a hotspare for any drive in that VD. So any drive that fails will rebuild to the HS as long as it is available.
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You should be able to right click on the virtual disk and assign the hotspare to the VD.
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Have you tried to reseat the disk to see if a rebuild will start? It may be just that the disk needs to be replaced.
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That is where it is located..,Where do you see it?