Dell Community
Dell Community Rockstar Terms of Service

Overview
The Dell Community Rockstar program recognizes independent experts and enthusiasts for their contributions on Dell’s Community Sites (Forums, IdeaStorm and Tech Center). These key people play a critical role by sharing their knowledge and enthusiasm for Dell with the community, as well as representing the voice of the customer back inside Dell. The goal of the Dell Community Rockstar program is to empower them to better share their knowledge, assist their peers and support the Dell community.

The main elements for the program are:

The Rockstar term will be for 1 year.

  • New Rockstars will be invited to join the program throughout the year at times to bedetermined by Dell
  • Rockstars will be expected to maintain professional conduct and meet certain responsibilities and expectations, as summarized below
  • Rockstars may be re-inducted  annually  based on their community contributions during the prior year. Rockstar status is granted at the sole discretion of Dell.
  • Rockstars are expected to adhere to the Dell Website Terms of Use and Code of Conduct at all times: http://en.community.dell.com/content/tou.aspx

Recognition Requirements
Key characteristics of an outstanding Dell Community Rockstar include:

  • Accessibility – Regular participation each month on their respective Dell community site (www.IdeaStorm.com, http://en.community.dell.com/support-forums/default.aspx  or http://en.community.dell.com/techcenter/f/default.aspx) and through social channels of their choice (e.g., blogs, Twitter,Facebook, LinkedIn)
  • Expertise – Have a strong understanding of Dell and related products, as well as the needs of community members
  • Responsive – Respond regularly to questions or Ideas and contribute to the knowledge of the community
  • Leadership – Represent the spirit of the community and bring the voice of the customer back to Dell
  • Advocacy – Be a brand advocate for Dell, and act as a fair and balanced representative of Dell. Rockstars with issues or disputes regarding Dell products, services or programs agree to try and resolve the disputes with the respective program managers before airing any issue publicly.

Entitlements and Responsibilities
The program seeks to boost the influence of Dell Community Rockstars, both within the community and with their peers. As a recognized Community Rockstar, participants will receive a number of benefits during the program year, including:

Identification
:

  • A program badge on their Dell Community Forum profile and share across the Web
  • Hashtags for the respective communities for use on Twitter & social channels
  • Listing on the Dell Community Rockstar page on community.dell.com
  • A leaderboard on DCF showing monthly contributions

Exclusive Privileges:

  • Monthly update from Dell on hot issues, support updates, product news, etc.
  • Possibility of moderation capabilities
  • Access to private forums for connecting with Dell and each other
  • Quarterly meetings with groups across Dell Membership in Program Advisory Council
  • Receive early messaging and “insider” information under Non-Disclosure Agreement (NDA)

Exclusive Benefits

  • A dedicated program manager
  • Annual program gift
  • Logoed merchandise
  • Access to beta programs and early product reviews
  • Participation in Dell events (store demos, industry events, etc.)


The Fine Print

Dell reserves the right to make Dell Community Rockstar selection decisions and to revoke Dell Community Rockstar status at any time and at its sole discretion. Acceptance of the Dell Community Rockstar designation constitutes permission for Dell and its agencies to use the names &/or likenesses of Dell Community Rockstar for advertising and promotional purposes without additional compensation, unless prohibited by law.

By participating in the Dell Community Rockstar program, each Dell Community Rockstar agrees to release, indemnify, defend and hold Dell and its parents, affiliates, subsidiaries, directors, officers, employees, sponsors and agents, including advertising and promotion agencies, and assigns, and any other organizations related to the Rockstar program, harmless from any and all claims, injuries, damages, expenses or losses to person or property and/or liabilities of any nature that in any way arise from participation in the Dell Community Rockstar program including without limitation (i) any condition caused by events beyond Dell’s control that may cause the Dell Community Rockstar program to be disrupted or corrupted; and (ii) any injuries, losses, or damages(compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of the Dell Community Rockstar designation or from participation in the Dell Community Rockstar.