Studio XPS Bluetooth Problem

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Studio XPS Bluetooth Problem

  • Running Windows 7 Home Premium 64bit.

    I recently had a catastrophic Hard Drive failure and needed to have a new one put in and Windows 7 Home reinstalled.

    Obviously I lost most of the bloatware that came with the machine (gladly).

    Everything works perfectly and I have reinstalled everything I needed drivers and software wise using the Dell website.

    The only thing that does NOT work is Bluetooth. When I search in the Start Menu for Bluetooth and click the program I am confronted with the following error:

    "C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

    The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

    I downloaded the driver again from Dell and also from Broadcom itself, each time the program failed to install. I cannot find the driver in the Device Manager either. I tried using sxstrace.exe but a cmd.exe starts up and disappears before I can even focus on the letters!

    Any ideas would be much appreciated....

  • splogers,

     

    When you installed Windows 7, did you use the Dell Data Safe disks or a mWindows 7 Operating system disk?

     

    If you used a Windows 7 operating system disk, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

    Hit the Windows Key and the R keys at the same time. Type

    systeminfo.txt

    REMOVE THE PRODUCT ID and post the rest of the information back here. (Preferred)

    or an ipconfig /all log and maybe it will reveal something.

     

     

    Rick

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi Rick, Thanks for the reply,

    I took it into a repair shop because Data Safe wasn't working for me, so I assume they used OS Discs.

    Unfortunately, that means I also don't know what order the drivers were installed.

    Here is the SysInfo you asked for:


    Host Name: DELL-PC
    OS Name: Microsoft Windows 7 Home Premium
    OS Version: 6.1.7601 Service Pack 1 Build 7601
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free
    Registered Owner: Dell
    Registered Organization:
    Product ID: ***********************
    Original Install Date: 04/04/2012, 12:49:30
    System Boot Time: 16/04/2012, 19:55:22
    System Manufacturer: Dell Inc.
    System Model: Studio XPS 1640
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~2200 Mhz
    BIOS Version: Dell Inc. A15, 09/04/2011
    Windows Directory: C:\Windows
    System Directory: C:\Windows\system32
    Boot Device: \Device\HarddiskVolume1
    System Locale: en-gb;English (United Kingdom)
    Input Locale: en-gb;English (United Kingdom)
    Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
    Total Physical Memory: 3,067 MB
    Available Physical Memory: 302 MB
    Virtual Memory: Max Size: 6,132 MB
    Virtual Memory: Available: 2,167 MB
    Virtual Memory: In Use: 3,965 MB
    Page File Location(s): C:\pagefile.sys
    Domain: WORKGROUP
    Logon Server: \\DELL-PC
    Hotfix(s): 73 Hotfix(s) Installed.
    [01]: 982861
    [02]: KB971033
    [03]: KB2305420
    [04]: KB2393802
    [05]: KB2425227
    [06]: KB2479943
    [07]: KB2484033
    [08]: KB2488113
    [09]: KB2491683
    [10]: KB2492386
    [11]: KB2505438
    [12]: KB2506014
    [13]: KB2506212
    [14]: KB2506928
    [15]: KB2507618
    [16]: KB2509553
    [17]: KB2511250
    [18]: KB2511455
    [19]: KB2515325
    [20]: KB2518869
    [21]: KB2522422
    [22]: KB2529073
    [23]: KB2532531
    [24]: KB2533552
    [25]: KB2536275
    [26]: KB2536276
    [27]: KB2541014
    [28]: KB2544893
    [29]: KB2545698
    [30]: KB2547666
    [31]: KB2552343
    [32]: KB2556532
    [33]: KB2560656
    [34]: KB2563227
    [35]: KB2564958
    [36]: KB2567680
    [37]: KB2570947
    [38]: KB2572077
    [39]: KB2579686
    [40]: KB2584146
    [41]: KB2585542
    [42]: KB2588516
    [43]: KB2603229
    [44]: KB2618451
    [45]: KB2619339
    [46]: KB2620704
    [47]: KB2620712
    [48]: KB2621440
    [49]: KB2631813
    [50]: KB2633873
    [51]: KB2633952
    [52]: KB2639308
    [53]: KB2640148
    [54]: KB2641653
    [55]: KB2641690
    [56]: KB2644615
    [57]: KB2645640
    [58]: KB2647516
    [59]: KB2647518
    [60]: KB2653956
    [61]: KB2654428
    [62]: KB2656356
    [63]: KB2656373
    [64]: KB2660075
    [65]: KB2665364
    [66]: KB2667402
    [67]: KB2675157
    [68]: KB2679255
    [69]: KB958488
    [70]: KB976002
    [71]: KB976902
    [72]: KB976932
    [73]: KB982018
    Network Card(s): 2 NIC(s) Installed.
    [01]: Intel(R) WiFi Link 5300 AGN
    Connection Name: Wireless Network Connection
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    IP address(es)
    [01]: 192.168.1.4
    [02]: fe80::ec4e:c29:8dc1:fbb9
    [02]: Broadcom NetLink (TM) Gigabit Ethernet
    Connection Name: Local Area Connection
    Status: Media disconnected
    
    
    Hope this helps!
  • splogers,

     

    Did you install the Notebook system Utility and the chipset drivers first?

     

    I see you have the Intel(R) WiFi Link 5300 AGN adapter. I would first check to see if the Antenna wires are attached, they may have come off. Instructions HERE

     

    Places to look to see if your Connection is enabled

     

    Since I do not see everything, like My WiFi Technology, I would try installing the wireless adapter using these instructions.

    Installing My Wi-Fi Technology


     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • My Wifi connection works fine! I dont know what order any drivers were installed because the repair shop did it for me.

    I can find the Bluetooth program fine, but it will not start, no matter how many reinstalls I do!

  • splogers,

     

    Places to look to see if your bluetooth Connection is enabled

     

    Start, in search type

     

    bttray

     

    hit enter. This will put the bluetooth icon is the system tray, near the clock. Bluetooth can be enabled/disabled there.

     

    Since I do not see anything that is bluetooth in the log, you may want to get the repair shop to get it back.

     

     

    Rick

     

     

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Please forgive my intrusion. Rick is the wizard on this kind
    of thing. But I have one question/suggestion: If McAfee Anti-Virus was
    reinstalled on your system I would get rid of it NOW. Then attempt to install
    the Bluetooth software. I know it sounds like a long shot but I have had incredible
    problems with some anti-virus software in the past.

     

    I’ll shut up now.

     

    Good Luck.

     

    Jeff Beer

    XPS 8100 i7-860(8MB Cache, 2.8GHz), 8GB Dual Channel DDR3 SDRAM @ 1333MHz, 750GB SATA 3.0GB/s 16MB Cache, nVidia GeForce GTS2401GB GDDR3, Dell ST2310 Full HD Widescreen Monitor, AverMedia G2 Combo hybrid TV Tuner, dual 16x DVD+/- RW dbl layer, Microsoft LifeCam Cinema HD, Running Windows 7 Home Premium, 64 bit. 

    If your question is answered here on the forums; PLEASE post back! It may help another user.              

  • Hi Rick and Jeff,

    Thanks for both of your help, bttray is the exe that is causing the error that I mentioned in my first post.

    I actually deliberately asked them NOT to install any AV software because I wanted to shop around, so I installed AVG free, but this was after they had installed everything.

    It looks like I need to give them a call!

    Thanks.

    (I hunted on the net for almost 2 hours, a lot of people seem to have this problem, and its not just with Dell's)

  • splogers,

     

    Although I have this worded for printers, it's also for file and printer sharing and may help.

    Allow Wireless Printer Blocked by AVG 8.0 Firewall

     

    I'm thinking the AVG Firewall may be causing some of the problems but I should see bluetooth in the log, here's the bottom part of mine.

     

    Network Card(s):           5 NIC(s) Installed.
                               [01]: Intel(R) Centrino(R) Advanced-N 6200 AGN
                                     Connection Name: Wireless Network Connection
                                     DHCP Enabled:    Yes
                                     DHCP Server:     192.168.7.1
                                     IP address(es)
                                     [01]: 192.168.7.101
                                     [02]: fe80::1041:544b:acd5:509d
                               [02]: Realtek PCIe GBE Family Controller
                                     Connection Name: Local Area Connection
                                     Status:          Media disconnected
                               [03]: Bluetooth Device (Personal Area Network)
                                     Connection Name: Bluetooth Network Connection
                                     Status:          Media disconnected
                               [04]: Microsoft Virtual WiFi Miniport Adapter
                                     Connection Name: Wireless Network Connection 2
                                     Status:          Media disconnected
                               [05]: Microsoft Virtual WiFi Miniport Adapter
                                     Connection Name: Wireless Network Connection 3
                                     Status:          Media disconnected

     

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • From this list it looks like you do not have a bluetooth adapter.   You have WiFi connection capability but that is not Bluetooth.  You need an adapter for Bluetooth or a WiFi card that has Bluetooth capability.  The Intel specs do not indicate the WiFi 5300 AGN network card has Bluetooth.  You may have the software installed for Bluetooth but you still need an adapter.

    Tacoslammer - eating too many tacos too fast: - slammin'  'em down Ick!  

    Signature now approved by Dell  Big Smile

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  • Rick,

    I've got AVG but I'm using Comodo Firewall, do you have any info on whether this would cause a similar problem?

    tacoslammer,

    Before I had the Hard Drive replaced, I definitely had Bluetooth capability. Theres even a backlit bluetooth symbol on the front, but havent seen it light up since I got the computer back from the repair shop.

  • splogers,

     

    Like I said before, I have this worded for printers but it works for other items also.

    How to allow file and printer sharing past Comodo

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • splogers,

     

    Try downloading and installing the

     

    Dell Wireless 370 Bluetooth Minicard drivers.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • splogers

    tacoslammer,

    Before I had the Hard Drive replaced, I definitely had Bluetooth capability. Theres even a backlit bluetooth symbol on the front, but havent seen it light up since I got the computer back from the repair shop.

    Seems like the repair shop may have removed something needed for Bluetooth.  I'd take it back and let them fix it,  You paid - they must have some sort of warranty to cover their screw ups.

    Tacoslammer - eating too many tacos too fast: - slammin'  'em down Ick!  

    Signature now approved by Dell  Big Smile

    If you can read this, thank a teacher. 
    If you can read this in English, thank a Veteran
    and a Border Patrol Agent for keeping our borders secure.

    XPS 15 L502X, i7 6230QM, 8GB, GT525M, 640GB 7200rpm, WIN 7- 64bit, Security:  MSE, MalwareBytes free on both systems

    XPS 720, Intel Q 6600quad CPU, 4GB, 750GB, 3@ 160GB, Nvidia 7900GS, WIN 7 64bit Home Premium Edition