I took your suggestion and called Dell for a RMA return number. I received two numbers. One for the laptop and another for the "Free" Dell Ditty MP3 player (Had no use for it anyway). I was told to go to a UPS store, give them the RMA numbers and they will print out address labels for each box. Sound Easy? It was not. The first UPS store I went to I waited in line for forty monutes. The one and only person there did not know what I was talking about. She made a telephone call and I spoke to a UPS representative. I was told that the store I was currently at was not set up to print the labels. Drove to another UPS store in another town. A very helpful clerk, Jeff, was able to print out a label for the MP3 but not for the laptop. Jeff spent the next thirty one minutes trying to get through to Dell while I was trying on my cell phone. After listening to several boring instructions and pushing numerous numbers I was put on perpetual hold. Not getting anywhere with Dell customer "dis-service", he manually printed an address label. After paying for the shipping (for Dell's misrepresentation of their product) I finally spoke to a lady who confirmed the address we had already put on the box.
Dell needs to wake up. I've already ordered another model Dell (Inspiron 6000) but if I would have known I would have had all these problems returning the worthless XPS D140, I would have switched to another brand.
For all those with the problem of purchasing a notebook with only the ExpressCard slot you can solve this by purchasing a USB to PCMCIA type 2 adapter. I will post the site at the end of my post. Only thing I can tell you is to try and get some kind of refund from Dell for not placing the fact of only having the Express card in plain site. I mean why else would you buy a laptop unless you plan on taking it with you and using the internet on the road. Well anyway the thing cost $192.00 plus tax and shipping so I would push for atleast a $250.00 rebate if possible. Now here is the site.
Hope this helps everyone that had the same problem as me.
So people complain when something becomes old and they have to buy something newer to replace it, but also complain when they buy something new and have to replace something old to make it work.
Dell is pushing a format that is proven to be faster and more reliable than than it's predecessor, PCMCIA. It doesn't hurt to wait a little bit for innovation to completely take hold of the market. Sprint offers an ExpressCard that connects to their Wireless Anywhere service, Verizon is in the last stages of testing theirs. A little patience never hurt anyone. A little education never hurt either. It is always upon the responsibility of the buyer to ask any question that comes to mind and also do the research on the computer they are about to buy. People spend more time and research in buying a TV that isn't a necessity but don't do the research on their new computer and make sure it will do everything they expect it to do.
Dell has a "Tech Specs" page for a reason. They won't give you a refund because you didn't happen to do the research.
And if that isn't enough, if you look at the 3-D view it clearly labels it as an ExpressCard slot.
Just my rant. Sorry if it comes across as rude. I sympathize with Dell as I'm a customer service manager and it is incredibly frustrating to put information on a website and have the buyer blame you because they didn't read the whole thing.