Forums

Alienware Club

Alienware Club
Share your Alienware experiences and join in the conversation with other Alienware users.

alienware 14 overheating please HELP!!!!!

This question is not answered

I just got my new alienware 14 yesterday and I played some games on it bf3 skyrim mw2 on normal settings and the laptop overheats in about half an hour I puted the laptop on balanced battery performance and still it keeps SHUTTING DOWN RANDOMLY

All Replies
  • There are a few things you can try:

    -Update your drivers to the latest version

    Nvidia Cards:www.nvidia.co.uk/.../Find.aspx

    AMD Cards:support.amd.com/.../index.aspx

    -Are the fans spinning up properly/full speed?

    -Is there hot air comming out of the fan outlets?

    -This thing should be covered by your warranty, inform tech support about this issue.

  • Hi Fuzzy_q8,

    Where do you have this computer sitting when you are gaming? Our suggestion is for Alienware laptops to be sitting on a flat surface. Download the CPU HW Monitor to monitor the highest temps.

    Checkout this article on overheating issues.

    Also, for a better performance, we recommend the high performance profile under power settings.

    Let me know how everything goes.

    Alienware-AlexanderJ
    Dell | Alienware Technical Support & Community Manager Alienware Arena
    #IWork4Dell
    Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
    I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo