Maybe they are waiting for the Windows 8.1 image
Alienware's M18X, m5750, 5550 Dell m1710 Lenovo X1 CarbonPC enthusiast since 1988 IBM PS/2 Model 70
<ADMIN NOTE: Substitute character removed as per TOU>
I was just about to order the 18 with all the extras as I will be back to Canada for a couple of weeks in August. I live and work in Shanghai, China and if I order it and it's not shipped on time, it's going to cost me about $200 to ship it to Shanghai and then I would have to pay taxes and duty. I need to hold-off until I'm sure I can get it!
Let me know if you can actually get your computer or not MRORGAZMO. If their sales service is really this bad, I'm just going to buy another MacBook Pro which sucks for games but at least I'll have a computer!
July 3rd (Day 1) - I submit my order for $6000 Alienware 18 (Fully Loaded with Max Options) (Estimated Delivery June 26th)
July 20th - I'm told there is a problem with a SKU for a part number and the order needs to be re-ordered. The bad SKU was for (PART#: 1 730-5419 - Thank You for Choosing Dell)
July 25th - The Computer was finally reordered after calling customer service 12 times (NO JOKE). No one knew how to fix the order. They then put me in back of the line for THEIR OWN ERROR and now Estimated Delivery is August 14th.
August 15th - Order has been updated to Estimated Shipping date of August 21st.
I'm seriously pulling my hair out right now... They put my machine on PRIORITY a month ago... I can't imagine what would happen it it were not on priority. Has anyone had this luck like this with Dell/Alienware?
1 210-AAOW Alienware 18 BTX Base Mod
1 370-AANP 32GB Dual Channel DDR3L at 1600MHz
1 580-ABEK English Keyboard
1 490-BBHW Dual NVIDIA GeForce GTX 780M with 4GB GDDR5 - NVIDIA SLI Enabled
1 658-BBOD Broadcom 4352 Driver
1 400-AASE 768GB RAID 0 (3x256GB SSD) + 256GB mSATA SSD Storage Drive
1 619-ACJX Windows 8 Pro, 64-bit, English
1 817-BBBC Not Selected in this Configuration
1 555-BBEQ Broadcom 4352 802.11 ac 2x2 and Bluetooth 4.0
1 470-AAKG US 125V Power Cord
1 340-ABEU Documentation, English
1 421-1723 Soft Contracts Dell In-Home Hardware Agreement for Alienware
1 950-3337 1 Year Limited Warranty
1 950-9797 No Warranty, Year 2 and 3
1 994-3730 Warranty Support, Initial Year
1 995-6083 Dell Hardware Warranty Plus On-Site Service, Initial Year
1 995-6103 In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, Initial Year
1 951-6520 Accidental Damage Service, 1 Year
1 338-BCIC Overclocked 4th Gen Intel(R)Core(TM)i7-4930MX Processor (8MB Cache, up to 4.3GHz w/ Turbo Boost)
1 391-BBDS 18.4 inch (467.36mm) WLED FHD (1920 X 1080) TrueLife Display
1 451-BBCB 8-cell Lithium Ion (86 wHr) Battery
1 450-AAKK 330W A/C Adapter
1 640-BBLG Alienware Command Center 3.0
1 320-BBDZ Anodized Aluminum
1 328-BBEK Shipping Box Alienware 18
1 658-BBOI Resource DVD
1 800-BBEV Thank you for Choosing Dell
1 340-ADGB Placemat English
1 332-1530 Dell.com Order
1 658-BBNW Additional Software
1 630-AAAU Software: Microsoft Office 2013 Trial
1 817-BBBP None Required
1 730-5419 Thank You for Choosing Dell
Send me your order number through a private message and I'll find out what's going on.
Alienware-AlexanderJ Dell | Alienware Technical Support & Community Manager #IWork4Dell Opening your case does not void your warranty! Check out Alienware Artificial Intelligence I can't always reply to PM's, if you need extra assistance visit: