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Alienware M14x R2 - AlienFX Color Issue

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I recently purchased this M14x R2 laptop from the Dell Outlet as a refurb, and for the first few days, the AlienFX colors worked just fine.

 

However, starting last night, the trackpad colors and the front grill colors have started to have issues.

 

If my theme is set to trackpad = red and grill = blue, everything is fine.  But if I change the grill to red, the trackpad changes to pink.  If I set both trackpad and grill to blue, the trackpad and right grill display blue, but the left grill is purple.

 

I have uninstalled and reinstalled Alienware Command Center, but that did not help.

 

Any suggestions?

All Replies
  • Hi Laenir,

    Follow below mentioned steps to resolve the issue:

    Drain the MB power (Turn off computer, remove AC Adapter and Battery, press and hold the power button down for about 20 seconds - the computer is not expected to turn on, reconnect the AC Adapter and Battery).

    Update BIOS to latest version from the following link:

    http://dell.to/ZFFuTT

    • During BIOS update verify that the computer is connected to an AC Adapter.
    • Disconnect any third party peripherals connected to the computer before performing BIOS update. 
    • Do not turn off the computer during the BIOS update.
    • Do not restart the computer during the BIOS update.

    Note: Plug your computer to a good, working walljack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

    Now create a new AlienFX theme:

    - Open the AlienFX Editor in Command Center:

    - Access the Theme tab in the upper left corner of the AlienFX Editor and choose the New Theme Option to create a new theme:

    Save the new theme at the location and name of your preference by selecting the Save Theme option:

    - Reinstall the latest Alienware Command Center from the following link:

    http://dell.to/16NvJYz

    If needed, create a new AlienFX theme again.

    http://bit.ly/WJrol0

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".

  • Hi Rajesh,

    Thank you for the instructions.  I have followed them, but unfortunately, I still have the same color issue.

  • Hi Laenir,

    Lets try few more steps which can resolve the issue:

    Create a new user account:

    Follow the below link which has steps to create new user account:

    http://bit.ly/VNSBTb

    Create a new account and then try changing the lights.

    Ensure you have followed correct steps to uninstall Alienware command center:

    http://dell.to/WZNikk

    Update BIOS:

    Click the below link to update BIOS on the computer:

    http://dell.to/ZFFuTT

    • During BIOS update verify that the computer is connected to an AC Adapter.
    • Disconnect any third party peripherals connected to the computer before performing BIOS update.
    • Do not turn off the computer during the BIOS update.
    • Do not restart the computer during the BIOS update.

    Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

    Awaiting your response!

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".