When you insert a service tag into the File Library, the Command Center offered might be an old one. Loading an older version could corrupt the Master Input/Output board. Instead, use this posting which will be updated if newer versions roll out.
A new AWCC (Alienware Command Center) version has been released but it is within the Alienware TactX Keyboard/Mouse software download. A user who installed it told me that the Desktop version is 220.127.116.11. I have verified that the Laptop version is 18.104.22.168. I loaded the Laptop version on my M18x-R1. It successfully upgraded 22.214.171.124 to 126.96.36.199.* Download this Alienware Tact X Software & Driver for Keyboard and Mouse file to your windows desktop http://dell.to/UIjbIX* Run the file and it will automatically expand to C:\Dell\Drivers\YV7PN\* Remove the currently loaded Command Center. When done, restart the system* Open C:\Dell\Drivers\YV7PN\* Open 1.10.39a.GM* Open CD* Open 2a-AWCC* Open 2.8* Open either Desktops (X51, Area-51, Aurora-R4) or Laptops (M18x-R1) and run the setup file* Systems that we know do not support this AWCC = M15xI do not have the TactX Keyboard/Mouse, so once done, I copied the folder containing just the AWCC to it's own location to save it for future use. I then deleted the 584MB YV7PN folder.
Area-51, Area-51 ALX, Aurora-R1, Aurora-R1 ALX, Aurora-R2, Aurora-R3, Aurora-R4, X517/9/12 188.8.131.52 A02-00 (App_DT_AWCC_W7_X04_Setup_TD4C0_ZPE.exe)http://ftp1.us.dell.com/FOLDER00631617M/2/
M11x-R3, M14x-R1, M14x-R2, M17x-R3, M17x-R4, M18x-R1, M18x-R27/10/12, 184.108.40.206, A01-00 (App_NT_AWCC_W7_X03_Setup_XTN7J_ZPE.exe)http://ftp.dell.com/FOLDER00633308M/2/
M11x-R1, M11x-R2, M15x, M17x-R1, M17x-R26/17/10, 220.127.116.11, A07 (R272621.exe)http://dell.to/IvMRsb
(Liaison for Desktops, Alienware, Monitors)#IWork4DellQuick link for Manuals and DriversProSupport Plus for PCs and Tablets
This thread has been locked due to inactivity. For assistance, with the same or a different issue, please click New Post on the top right to start a New Thread.