what to do? legacy Alienware no support

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what to do? legacy Alienware no support

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bought on Ebay m17x r1 2008,

worked fine till Respawn.

Now no keyboard lights or options????

7411.My PC Information.XML

Anyone?  Anything?

Techs cant help Forum says unavail????

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  • Since the old image that you are Respawning with contains an old version of Command Center for Laptops, seems like it would be the same as loading an old version from a Resourse disc, which is known to cause problems:

    en.community.dell.com/.../19469671.aspx

    In general, loading an old version of Command Center (and back-flashing the AlienFX chip or MIO-Board) is a sure way to brick those circuits.

    Try removing battery and dissipating all power. Also, try Dell Diags for Laptops (PSA or ePSA).


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
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  • dudeurgettingadell

    Techs cant help Forum says unavail????

    No Service Tag Found.

     
    6-7 digit alpha-numeric Service-Tag can sometimes also be found in BIOS.
     
    Or, read 6-7 digit alpha-numeric Service-Tag from sticker on outside of machine, and re-enter it back into BIOS.

    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • dudeurgettingadell,

    The pre-Dell Alienware PCs do not use our current Dell Service Tag numbers. You cannot look up pre-Dell PCs on our website. The only data I have on the pre-Dell stuff is this:
    Pre-Dell Legacy Alienware Support for PCs purchased before September 2009, 866-287-6727, http://dell.to/N4TrEM

    (Liaison for Desktops, Alienware, Monitors)
    Would you like to be a Dell Community Rockstar?

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