I am having the exact same issues as the others posted on this issue. What is wrong with Dell! I am so frustrated and angry.
Same issue just happened to me - left hinge..... I will call and see about the warranty tomorrow but hopefully it is covered since it seems to be something with the left hinge specifically and happened from regular non-abusive use.
* Go to the top of this Alienware Forum* Open the announcement, "Alienware Laptops: Hinge Policy"
Liaison for Desktops, Alienware, MonitorsSocial Media Support#IWork4DellDell Support Videos Drivers and Downloads
Chris m, am I correct in saying there are NOT desperate warranty policies for different models of Alienware laptops?
Separate, lol, not desperate.
Each model has its own warranty policies. What we did for the M11x does not apply to any other model.
OK. Assuming OUR warranties are public knowledge, could you post a link, or post a sticky pointing us to the policy so myself and other owners can download or read. That might alleviate the confusion.
I think I am confusing you. What I mean is the standard Dell warranty covers all the hardware. Meaning, if it is inside of the warranty period you paid for, we will replace the broken part. Once outside of the warranty period, you pay for the parts. What I was trying to show you all is that the Dell decision on the M11x does not apply to any other laptop.
I'm not confused. You said ALL products have the same warranty. Then, the m11x differs. The m14x hinge issue seems tobe just as wide spread. But if ALL product warranties are the same, then the 14 should also be covered the same. As long as its within the warranty period. To say they are all the same, but the m11x has a separate decision is an obvious contradiction. I know YOU do not dictate policy, but you must understand the problem with that statement.
From what I found in Google, Dell decided to replace any M11X that had that hinge issue even if it was outside warranty. So I think he is saying that this out of warranty repair only applied to the M11X.
Right, I understand that. But that does not explain why he is refusing to answer my question. Or refusing to give owners a link to their warranty. I have never heard of a company that willfully keeps warranty policies from their consumers. That is not OK.
"You said ALL products have the same warranty."
* I meant they all follow the same guidleines here. http://dell.to/rEoJp
Of course there will be exceptions like the M11x hinge. Bottomline, the M14x will not be repaired by us if the warranty has expired.
My hinge issue on the M14x was well inside my warranty. Dell never did help me. If anyone out there wants to do a <legalistic>, I would be interested.
I sent my laptop in, within warranty, and Dell fixed the hinge issue without any trouble. No complaints from me, but I really feel there is a weakness with that hinge if everyone is having the issue with the left hinge and not the right...
Left hinge for my sons computer too. But is just outside of warranty, so it is my problem.