M15x CD drive not reading

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M15x CD drive not reading

  • Windows 7 Home Premium

    Service Pack 1

    Alienware M15x 64bit

    DVD/CD-ROM Drives: 


    FSVQFWN Z09M70XQVW SCSI CdRom Device

    Optiarc DVD+-RW AD-7640S

    STS 45UNSLA7KXE SCSI CdRom Device

    Drive whirs and then stops, doesn't read or even recognize that a disc is in the drive. 

    This has been a persistent issue for over a year, but I haven't had a need of a CD drive. I figure it's about time to fix it since I'll be going back to school.

     Fixes tried:

    Microsoft FixIt
    Updating drivers for each drive 

    Any help would be greatly appreciated, thanks!

  • This occurs when inserting any of the Dell branded CDs (Driver, Resource, etc) ? I need some information to investigate this. Send me the following via private message -
    Email Address:
    Shipping Address:
    Phone Number:
    Computer Service Tag number:

  • The Dell warranty expired on 4/14/11. Call Dell Spare Parts 1-800-357-3355 and ask for part number TR555 (8X DVD+/-RW optical disc drive) for prices and availability. Or simply search the web for the part number.