I have an alienware M14x and it when you power it up it just sits there beeping with a black screen. I've had this thing for around a month so can't quite believe it has stopped working already. Any idea what has gone wrong?
Remove the battery from the M14x. Plug the AC adapter in. Try to power it on. What happens?
(Liaison for Desktops, Alienware, Monitors)#IWork4DellManuals and DriversTechnical Support via ChatTechnical Support via Facebook
Exactly the same as before. Now I've had a bit more time to do some research, apparantly the number of beeps is significant. It keeps beeping 7 times which I'm led to believe is a CPU failure?
Edit: Sorry, forgot to thank you for your reply :)
7 beeps may not mean the CPU or mobo is dead. I mean it could but lets hope it's not.
Try this. Pull the battery and unplug the system. Flip it over and remove the memory from it. Then put in just one stick. Put it back together and see if it will boot.
Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-06GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder
I think I'm just going to have to return it to Dell, I don't quite feel comfortable taking it apart myself. What are Dell's position on refunds? I don't think a high-end laptop lasting less than a month is in any way acceptable. Especially when I have important University exams in January!
Check out this site and follow their advice.
Is it seven beeps in a row or a combination of beeps?
Beep CodePossible Problem
One :Possible motherboard failure – BIOS ROM checksum failureTwo :No RAM detectedNOTE: If you installed or replaced the memory module, ensure that the memory module is seated properly.Three :Possible motherboard failure – Chipset errorFour :RAM read/write failureFive :Real Time Clock failureSix :Video card or chip failureSeven :Processor failureEight :Display failure
As far as returns go, I believe if you have had the computer for 30 days you are most likely stuck with it. They may offer a relacement but I would stay far away from that offer as they are usually refurbished returned computers. Have Dell send out a tech to evaluate the computer.
Thanks for your reply! To me it sounds like 7 continuous beeps, but this might help: http://youtu.be/o_tKWpbWTik
Your video wont play for the following reason:
Unlisted videos What is an unlisted video?
An unlisted video is a different type of private video. Unlisted means that only people who know the link to the video can view it (such as friends or family to whom you send the link). An unlisted video will not appear in any of YouTube's public spaces (such as search results, your channel, or the Browse page). An unlisted video is different to a private video in these ways:
◦You don't need a YouTube account to watch the video (you can see an unlisted video if someone sends you the video's link)
◦There's no 25 person sharing limit
Good old youtube, I'll change the privacy settings now. Try this link: http://www.youtube.com/watch?v=o_tKWpbWTik
Now it is playing. Took a long time to load.
Seen beeps, bad CPU?
Might be a disconnected cable or CPU / mobo. Just my opinion.
Call Dell and have a tech come out or have them walk you through the process of opening it up and having a look-see.
Is there much chance of a tech coming out at this time of year? Or shall I just wait unti January?
Sooner you call the sooner they come out. At least schedule the appointment.
You are sure there are no discs in any drive, all external devices are disconnected, no stuck keys anywhere on the laptop, pluged into wall socket with battery removed, and toes crossed when turning on the computer?
Just checked everything again (how I wish it were easier to remove the battery) and still behaving the same. Is this the right number to call? 0844 338 1000
Phoned support twice and after someone answers all I can hear is people talking in the background. I can just tell this going to be fun!
Edit: 3rd time is the charm, tech guy is coming out on the 28th to replace the motherboard. Must say one of the best experiences I've had with customer support!