M17X No Keyboard Lights

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M17X No Keyboard Lights

  • Hey guys, I have run out of options and not sure what else I can do.  I reinstalled Windows 7.  Everything worked great.  Command Center updated and my keybaord lights stopped working.

    I tried two different fix actions that were recommended on this site.

    I tried slosing the current theme and creating a new one, and it didnt work.

    I downloaded a regfix restarted computer, closed theme, started a new one and its still not working.  Anyone else have any ideas?  Im frustrated with this.

  • same problem here,,  no idea and no feedback at all i must say ... dosent feel like customer servise for a 3000 dollar machine

  • same problem !!! and customer service DOESN'T HELP HERE !!!!!!!!  too angry for DELL , I'm dissapointed !!!

  • of course customer service wont help .... this is tech support issue :O

  • Is that a R3?

    My m14x initially were reported by my dealer that the keyboard have problem and they were going to issue a Dell tech to change my keyboard, but after installing Alienware CC, it works perfectly fine.

    Dell call in and I ask them to close case.

    You can try to ask the tech guy to change a completely new keyboard.

    They said first few batch of new Revision of alienware have problems with the keyboard.

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    Intel Core i7-2630QM processor

    8GB 1600MHz DDR3 SDRAM

    1.5GB DDR3 NVIDIA GeForce GT 555M

    Stealth Black with Soft Touch Finish 14"(35.6cm) WLED HD+(900p)

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  • i am pretty sure mine is a R1 ,  how can i make sure ???? it a 2009 model

  • If yours is from 2009, pretty much yea it's a R1.

    You can try calling the technical help? Or e-mail them? Not too sure though. Feels like a keyboard change might help..

    I don't have any idea how Dell work way across the globe in US, but over here in Dell Singapore/Malaysia, they are pretty much quick.

    Sent them an e-mail, get a call on the next day.

    --------------------------------------------------------------------------------------

    Intel Core i7-2630QM processor

    8GB 1600MHz DDR3 SDRAM

    1.5GB DDR3 NVIDIA GeForce GT 555M

    Stealth Black with Soft Touch Finish 14"(35.6cm) WLED HD+(900p)

    --------------------------------------------------------------------------------------

  • alright  well  i have been trying to get in touch,,  my best bet is wait untill tomorrow and try to get one of technical support over the phone... anyways, if i figure it out  ill let you know  bro.... thankxs  4 the feedback     --  check out my music m8 , heres a present  soundcloud.com/magicdust  

  • Woahh seems nice from your blog.

    Will check it out when I am back home. Couldn't play music while I am at work. It's 11:07hr now :/

    7 hours to go..

    Anyway, good luck :D

    --------------------------------------------------------------------------------------

    Intel Core i7-2630QM processor

    8GB 1600MHz DDR3 SDRAM

    1.5GB DDR3 NVIDIA GeForce GT 555M

    Stealth Black with Soft Touch Finish 14"(35.6cm) WLED HD+(900p)

    --------------------------------------------------------------------------------------

  • good luck to you too bro