Brand New Aurora ALX wont boot up

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Brand New Aurora ALX wont boot up

  • Just got it today after waiting a month after the recall, plugged everything in correctly, read i was suppose to press f2 after i turned in on to get to the start up, nothing happens... just sits at a black screen. I was on the phone for 2 hours with alienware cs and the man told me the computer is DOA... The computer is dead already? dont they test them befor the ship them? does anyone know if this is common? Sad

  • If you press the little button on the power-supply (in the back) does the little green light turn on?

    Does it look like the PC is booting up (HDD light going, etc.) but you are just not getting any video?

    Are you in the USA? Are you sure your AC Power is good?

    If the little green light turns on, but it still won't boot up, sounds like something broke or came loose in shipping. The fix (if just loose) is to unplug the PC from the wall, and remove and re-seat the video card, other PCIe cards, and the RAM. And, of course, check all the connections (especially those from the power supply).


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • yeah it turns on and boots up, shows the alien logo and says resuming windows then just goes to a black screen after... i trying pressing f2 f12 f8 f10 but nothing happens, the keyboard lights turn on after the computer goes to the black screen with the flashing white line (like when you begin to type)

  • Could be a lot of things (including items in my first post).

    The keyboard not working is strange. Be sure it's connected good in one of the BACK ports, along with the mouse. Maybe try another working keyboard.

    Also, make sure the monitor is working and connected good to the proper port. Nothing else should be connected right now.

    If the keyboard starts working, you can press F12 and boot to Dell Diagnostics.

    You can also trouble-shoot Windows not starting (if the hardware checks-out good in DD):

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

    They should have covered all this with you on the phone. If not, do it now (or call them back and have them help you). If it's broken, they will arrange to come fix it, or you may choose to return it.

     


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • im running dual 460gtx, the bottom card had a cap on it, and took it off swap the monitor, now it works :DDDDD

  • Caligrown

    im running dual 460gtx, the bottom card had a cap on it, and took it off swap the monitor, now it works :DDDDD

    Well, sounds like you fixed it. Smile

    Windows was loading, but onto the other output port. It's silly how much trouble a little plastic cap in the wrong place can cause. Smile


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • ive come to another problem, i guess the 1st graphics card, isnt working. i get an error ( this device cannot find enough free resources that it can use (Code 12)

  • Do you want to troubleshoot this yourself (or, are you working with Dell phone support)?

    User Morblore asked for more info in the other thread.

     


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • You can try a few things like as soon as you see the Alien head logo, press F2 to go into BIOS (i.e. don't wait for the alienhead to disappear). I don't have an Aurora so don't know the exact layout of your BIOS but usually under Advanced Chipset Features you should be able to go through and disable unused hardware to free-up resources for your video card.

    i.e.

    - if there is on-board video you can disable that.

    - if there is on-board audio and you have a PCI or PCI-X audio card make sure the on-board one is disabled.

    - if there is more that one on-board network card (i.e. you have two lan ports), you can disable the 2nd one.

    - you can disable any serial (not referring to USB) or parallel ports if any are present.

    - if you're constantly using wired network and you have a wireless chipset or add-on card you could disable the wireless chipset in BIOS or remove the add-on card.

    - if you have bluetooth built in but don't use it, you can also disable that.

    Also, if you're using NVidia GPUs I believe there is a conflict with the network chipset built into the Aurora's motherboard and Nvidia GPUs. Might want to download the latest network card and video card drivers and do the following.

    1. Uninstall both the GPU and existing network drivers (might not be present).

    2. Download driversweeper.

    3. Reboot into safemode and use driversweeper to remove all the NVidia GPU drivers.

    4. Reboot and install the new network card drivers.

    5. Reboot and install the new GPU drivers.

    6. Reboot, activated SLI in the Nvidia control panel.

    7. Reboot and see if everything is working.

    Alienware M17x R1 - C2D T9600 - 2 x GTX280M (SLI) - 8GB DDR3 1333 - 2 x 256GB SSD (alive Big Smile)
    Dell XPS M1730 - C2D T9300 - 2 x 8800M GTX (SLI) - 4GB DDR2 677 - 2 x 256GB 7200RPM (raid 0) (dead Sad)