Reinstalled WIndows 7 and now my USB ports are not working properly

Alienware Club

Alienware Club
Share your Alienware experiences and join in the conversation with other Alienware users.

Reinstalled WIndows 7 and now my USB ports are not working properly

  • I have reinstalled my Windows 7 install and downloaded the latest drivers for my system. When I plug in a flash drive, it fails on my system. I checked device manager and noticed under human interface devices, i am missing my keyboard and mouse listed. Even though my keyboard and mouse work, it seems to be a driver problem that I have.

     

    What driver am I supposed to install on my system to get USB ports to work properly.

     

    PS. I dont have any warnings or unknown devices in Device Manager.

    Alienware Area-51

    Intel Core i7 960 @ 3.2Ghz

    Windows 7 Home Premium x64

    ATI Radeon HD 5870

    Dominator 6GB DDR3 @ 1600Mhz

    RAID 0 with 2 Vertex 120GB SSD + RAID 1 with dual 2TB HDs

    Creative SoundBlaster X-Fi Xtreme Titanium

    Dual 25" Monitors (2ms) 1920 x 1080 via HDMI cables

    Logitech G15 Gaming keyboard

    Logitech G500 Gaming Mouse

  • Another thing that I found out, I have plugged in a CF card into my 13in1 media reader and it does not recognize and the light does not show up. This is the same media reader that comes with Dell XPS 730x pcs. Something is not right here.

     

    Any comments or ideas would be appreiceated.

    Alienware Area-51

    Intel Core i7 960 @ 3.2Ghz

    Windows 7 Home Premium x64

    ATI Radeon HD 5870

    Dominator 6GB DDR3 @ 1600Mhz

    RAID 0 with 2 Vertex 120GB SSD + RAID 1 with dual 2TB HDs

    Creative SoundBlaster X-Fi Xtreme Titanium

    Dual 25" Monitors (2ms) 1920 x 1080 via HDMI cables

    Logitech G15 Gaming keyboard

    Logitech G500 Gaming Mouse

  • This is how I do it:

    Unplug everything except keyboard, mouse, and monitor.

    Install Windows-7 (64 bit) first.

    Install latest Dell drivers (from support.dell.com ... for your Service Tag) in this order:

    Intel Chipset
    Video Drivers
    Realtek Audio
    Broadcom Gigabit Ethernet (optional if using Microsoft bundled drivers instead)
    eSATA Driver (SIL-Silicon Image)
    JMicron Sata Controller (For optical drives - Area51 Only)

    AlienWare Command Center

    None of the Intel Storage (RST) stuff is really required (if not running a real RAID setup). Otherwise it's optional.
    Once installed, it replaces the Microsoft HDD driver and cannot be uninstalled or removed.

    The Logitech keyboard and mouse might require special drivers for full functionality. Download Win7-64
    drivers from their website.


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • I ended up fixing most of my problems. I found an 5 month old system image that i created and stored on my NAS.

    I do have a single problem, my internal media card reader still does not work. I may have disabled it by accident when i was troubleshooting my original problem of USB ports not recognized. What i did was load optimal settings in my BIOS.

     

    This is the excact memory card reader and how I installed it http://en.community.dell.com/owners-club/alienware/f/3746/t/19325761.aspx

    If anyone can help me figure out how to get this reader back online, I would appreciate it.

    Thanks,

    Joe

    Alienware Area-51

    Intel Core i7 960 @ 3.2Ghz

    Windows 7 Home Premium x64

    ATI Radeon HD 5870

    Dominator 6GB DDR3 @ 1600Mhz

    RAID 0 with 2 Vertex 120GB SSD + RAID 1 with dual 2TB HDs

    Creative SoundBlaster X-Fi Xtreme Titanium

    Dual 25" Monitors (2ms) 1920 x 1080 via HDMI cables

    Logitech G15 Gaming keyboard

    Logitech G500 Gaming Mouse

  • Since it plugs into the MIO Board ... is the MIO Board working ok for you?

    I can confirm that no additional drivers are required to get the Dell AW card reader working in Win-7. Mine is working fine after clean install procedure above.

    In Control Panel/ Devices & Printers ... do you see a device named "USB2.0-CRW" ? Note, that's not Device Manager.


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • Tesla1856
    In Control Panel/ Devices & Printers ... do you see a device named "USB2.0-CRW" ? Note, that's not Device Manager.
    Mine is only listed as "Mass Storage Device" Also, For power to the media card reader plugs into the USB connector on the MIO board...Could it have come unplugged? I know this because my MIO board (like many others) was replaced and the tech did not plug the card reader back in.....
    AW Area 51 ALX Bios-A11 CC-2.8.9.0 Processor-I975 3.33 OC 3.83 RAM-6 GB 1333 Video Card-Dual NVidia GTX295 Video Driver-340.52 Sound Card-SB X-FI Titanium Hard Drive-Dual 300G, 10K RPM RAID 0 Spare 640G HDD For System Back-Up Images Optical Drive-DVD DH-24/Blu-Ray BH-30N Monitor-Dell ST2421L Keyboard-AW TactX Mouse-AW TactX OS-Win 7 Pro 64bit
  • No mine does not show it.

    see pic above

     

    I dont beleive it came unplugged but I will check on that later. I think it is an option in BIOS that I might have turned off, when I clicked load optimal settings.

    Any advice?

    Alienware Area-51

    Intel Core i7 960 @ 3.2Ghz

    Windows 7 Home Premium x64

    ATI Radeon HD 5870

    Dominator 6GB DDR3 @ 1600Mhz

    RAID 0 with 2 Vertex 120GB SSD + RAID 1 with dual 2TB HDs

    Creative SoundBlaster X-Fi Xtreme Titanium

    Dual 25" Monitors (2ms) 1920 x 1080 via HDMI cables

    Logitech G15 Gaming keyboard

    Logitech G500 Gaming Mouse

  • Problem solved!

     

    I ended up unplugging my power cord and let it sit for a few minutes. When Windows came back up, problem solved.

     

    new quick question, what is doorcontroller.exe used for on a non-Area51 ALX system?

    Alienware Area-51

    Intel Core i7 960 @ 3.2Ghz

    Windows 7 Home Premium x64

    ATI Radeon HD 5870

    Dominator 6GB DDR3 @ 1600Mhz

    RAID 0 with 2 Vertex 120GB SSD + RAID 1 with dual 2TB HDs

    Creative SoundBlaster X-Fi Xtreme Titanium

    Dual 25" Monitors (2ms) 1920 x 1080 via HDMI cables

    Logitech G15 Gaming keyboard

    Logitech G500 Gaming Mouse

  • Bingo! Thanks, JoeCrab.

    I must have tried a dozen restarts and driver updates. Your unplugging the power cord was the right fix.

    Before I turned the system back on, I shopped out the dust and then left my printer and external HDD unplugged

    while I started the system and verified that the card reader was working.