For all of those who are delayed...

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For all of those who are delayed...

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Please post your order specs. I am trying to see what components they might be having issues with. Mine is not really delayed yet per say, but then again I don't even have a shipping date...

1 224-6493 Alienware Aurora Desktop $00
1 310-0173 Airborne Documentation, System Exchanges,Factory Install $.00
1 313-8322 Cosmic Black, Alienware Aurora Chassis, 875W PSU $.00
1 313-8750 AlienFX Color, Quasar Blue $.00
1 313-8767 Dual Drives: Blu-ray Disc (BD) Combo (BD-ROM; DVD/CD Burner) and DVD-ROM $.00
1 313-8948 Sound Blaster X-Fi Xtreme Audio $.00
1 317-1886 Overclocked Intel Core i7 975 Extreme (3.6GHz, 8MB Cache) $.00
1 317-1891 6GB Triple Channel 1067MHz DDR3 $.00
1 317-1904 Alienware High-Performance Liquid Cooling $.00
1 317-2818 Accessory Kit, Aurora, Eng $.00
1 320-0862 Single 1.8GB NVIDIA GeForce GTX 260 $.00
1 320-7810 No Monitor $.00
1 330-4769 Dell Resource DVD with Application Backup $.00
1 330-6348 Automatic Updates: On $.00
1 330-6517 No Mouse $.00
1 330-6518 No Keyboard $.00
1 341-0436 300GB - SATA-II, 3Gb/s, 10k RPM, 16MB Cache HDD $.00
1 410-0312 McAfee VirusScan Plus 15 Month Subscription (English) $.00
1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE $.00
1 420-6436 PC-Restore, Dim/Insp $.00
1 420-9691 DataSafe Local BackUp 2.0 Basic $.00
1 421-0974 CYBERLINK PDVD 8.0 ANW $.00
1 421-0975 NERO 9, ANW $.00
1 421-1424 Alienhead 3D $.00
1 421-1721 Soft Contracts,Banktec Care,Alienware $.00
1 421-2064 Genuine Windows 7 Home Premium, 64bit, English $.00
1 430-0637 1505 PCIe WLAN card with11n mini-Card & external antenna $.00

 

All Replies
  • 3 months forecast to build this system. 3 MONTHS!!! Ordered November 7th. Originally forecast for December 9th.

    Pushed back to January 19th. WHY!? I checked at various stores and every single part listed here I can purchase

    directly from them and have shipped to me within a week. It would take me 4 hours to assemble.

     

    Item Description  
    1 Alienware Aurora Desktop
    1 Intel Core i7 920 (2.66GHz, 8MB Cache)
    1 6GB DDR3 SDRAM at 1067MHz - (3 x 2048MB)
    1 Alienware TactX Keyboard, US
    1 No Monitor
    1 Single ATI Radeon HD 5870, 1GB GDDR5
    1 1TB Performance RAID 0 (2 x 500GB SATA-II, 7200 RPM HDDs)
    1 Cosmic Black - 525 Watt Power Supply
    1 Genuine Windows 7 Home Premium, 64bit, English
    1 DataSafe Local BackUp 2.0 Basic
    1 PC-Restore, Dim/Insp
    1 Accessory Kit, Aurora, Eng
    1 Dell Resource DVD with Application Backup
    1 Alienware Optical Mouse, MG100
    1 AlienFX Color, Plasma Purple
    1 ADOBE READER 9.0 MULTI- LANGUAGE
    1 CYBERLINK PDVD 8.0 ANW
    1 NERO 9, ANW
    1 $25 Dell Promo Gift Card - Arrives in 6-8 wks, carries a 90 Day Exp. Dell.com/giftcard
    1 Single Drive: Blu-ray Disc (BD) Combo (Reads BD and Writes to DVD/CD)
    1 Sound Blaster X-Fi Titanium
    1 AUTO-UPDATES,ON
    1 Alienhead Glow
    1 Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year
    1 Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year
    1 Next Business Day In-home Service after Remote Diagnosis, Initial Year
    1 No Warranty beyond 1 year
    1 1 Year Limited Warranty and Next Business Day,Desktop
    1 Soft Contracts,Banktec Care,Alienware
    1 S and P Drop-in-Box Marcom forDHS Desktops
    1 Steam Pre-Installed with free download of Portal
    1 Alienhead Chrome Blue
    1 Alienware High-Performance Liquid Cooling
  • It would also be good to have people list the info below:

    Model: Alienware Area 51

    Ordered Location: Dell Canada

    Ordered date: Oct 22

    Original Estimated Ship Date: Nov 26

    New Estimated Ship Date after Nov 26 passed: Showing as N/A in the order status website since that day

    Delayed Estimated Ship Date as stated by customer service reps: Dec 29 (Reason: base model unavailable as it is a very popular machine)

    Configuration:

    1 224-7454 BASE,PHOBOS,ANW-DT,AREA 51,CA $0.00
    1 313-8661 Cosmic Black, Area-51, 1KW PSU $0.00
    1 313-8751 AlienFX Color, Mars Red $0.00
    1 313-8947 SOUND BLASTER X-FI TITANIUM $0.00
    1 313-9200 24X CD/DVD burner (DVD+/-RW) $0.00
    1 317-2485 Intel i7 920 2.66GHz, 8M $0.00
    1 317-2495 6GB Triple Chnl 1600MHz DDR3 $0.00
    1 320-7810 NO MONITOR $0.00
    1 320-8385 Dual ATI 5870, 2GB $0.00
    1 330-5817 AW Performance Liquid Cooling $0.00
    1 330-6348 AUTO-UPDATES,ON, AW $0.00
    1 330-6443 Resource DVD, MLANG $0.00
    1 330-6444 Accessory Kit, Area-51, Eng $0.00
    1 330-6517 No Mouse $0.00
    1 330-6518 No Keyboard $0.00
    1 342-0273 300GB - SATA-II 3Gb/s 10k RPM $0.00
    1 410-1867 ADOBE READER 9.0,MLANG,I/S/X DT $0.00
    1 420-6436 PC-RESTORE, DIM/INSP $0.00
    1 420-9691 DATASAFE LOCAL BACKUP 2.0 BASIC $0.00
    1 421-0974 CYBERLINK PDVD 8.0 ANWDT $0.00
    1 421-0975 NERO 9,ANWDT $0.00
    1 421-1424 Alienhead 3D $0.00
    1 421-2064 WIN 7 HOME PREM, 64, ENG,AW CDT $0.00
    1 905-4897 HW WRTY + SVC,ANW AR51,UNY,INIT,REL $0.00
    1 906-5160 NBD OS,ANW AR51,UNY,INIT YR,REL $0.00
    1 906-5260 WARRANTY SPRT,ANW DT,INIT YR $0.00
    1 988-7347 BASIC NBD NO WARRANTY YEARS 2 & 3 $0.00

     

     

     

    Alienware AREA 51 (Non-ALX)

    Intel i7 920 2.66GHz

    Dual ATI 5870, 2GB

    DIMM,6G,1600,ANW DT

    HD,300GB,S2,WD,VR150,XPS D

    SOUND BLASTER X-FI TITANIUM

    Ordered Oct 22

    First EDD: Nov 26

    2nd EDD: Dec 29

    3rd: EDD: Sometime in 2nd week Jan 2010

    Current Status: In Production

  • Orded an Alienware Aurora on 17th of november. It was send today from LODZ (poland)  to the Netherlands. Should receive it at the end of the week according to tracking and tracing.

    OrderaantalArtikelomschrijvingAantal artikelen
    D11AWA01  200-62012 
    Base : Alienware Aurora Standard Cosmic Black Chassis  210-29897 
    Processor : Intel Core i7 Processor 950(3.06GHz,8MB cache,4.8GT/sec)  213-10824 
    Resource DVD : Alienware Aurora  340-19837 
    Ship Accessory : Dutch Docs with European Power Cord  340-19840 
    Memory : 6GB 1333MHz (3x2GB) Tri Channel Memory  370-15865 
    Hard Drive : 2TB (2x1TB) Serial ATA Non Raid (7200RPM) Dual HDD  400-15789 
    Optical Drive : 24X DVD+/-RW Drive  429-14344 
    Display : Not Included  480-10940 
    Graphics : 1GB ATI Radeon HD 5870 graphics card  490-11755 
    Audio : SoundBlaster Xfi Titanium Pcie card  510-10236 
    Mice : Alienware TactX Mouse  570-10851 
    Keyboard : UK QWERTY Alienware TactX Keyboard  580-15603 
    Operating System : English Genuine Windows 7 Professional (64 BIT)  619-19639 
    Avatar : Alienware 3D  644-10009 
    AutoMatic Updates : AutoMatic updates - On  645-10005 
    AntiVirus : McAfee VirusScan Plus (15 month subscription) Software MUI (UK,FR,DE,ES,IT,DK,NL,SE,NO,RU)  650-12532 
    AlienFX Colour : Mars Red  656-10006 
    Standard Service - 1 year of coverage included with your PC  754-56829 
    Premium Service - 3 years Next Business Day service + 3 years Accidental Damage Support  754-56832 
    3 years Accidental Damage Support  755-10531 
    Alienware Aurora DT Order - Netherlands  799-13256 
    XPS DT - System Only  990-15145 

    Alienware Aurora - i7 960 - EVGA 670GTX FTW - 12GB DDR 1600Mhz - 1x160GB  Intel 320 SSD - 2x1TB - SB X-Fi Titanium - 24xdvd burner - Windows 7 Prof 64bit - U2410 - TactX keyboard and mouse - Logitech Performance MX

  • Here:

    1 224-7420 Alienware Aurora ALX + TactX Headset  $0.00
    1 317-3429 Intel Core i7 960 (3.2GHz, 8MB Cache)  $0.00
    1 317-3194 12GB Triple Channel 1333MHz DDR3  $0.00
    1 330-6078 Alienware TactX Keyboard, US  $0.00
    1 468-9488 Dell 22 inch ST2210 Widescreen Flat Panel  $0.00
    1 468-4492 $50 Dell Promo Gift Card - Arrives in 6-8 wks, carries a 90 Day Exp. Dell.com/giftcard  $0.00
    1 320-8440 Dual 1.8GB NVIDIA GeForce GTX 260 - SLI Enabled  $0.00
    1 342-0264 1TB RAID 0 (2x 500GB SATA-II, 7,200 RPM, 16MB Cache HDDs)  $0.00
    1 313-8334 Cosmic Black ALX - 875 Watt Power Supply  $0.00
    1 317-1899 ALX Accesory Kit  $0.00
    1 313-9178 Alienware TactX Headset  $0.00
    1 421-2064 Genuine Windows 7 Home Premium, 64bit, English  $0.00
    1 420-9691 DataSafe Local BackUp 2.0 Basic  $0.00
    1 420-6436 PC-Restore, Dim/Insp  $0.00
    1 317-2818 Accessory Kit, Aurora, Eng  $0.00
    1 330-4769 Dell Resource DVD with Application Backup  $0.00
    1 330-5780 Alienware TactX Mouse  $0.00
    1 313-8750 AlienFX Color, Quasar Blue  $0.00
    1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE  $0.00
    1 421-0975 NERO 9, ANW  $0.00
    1 421-0974 CYBERLINK PDVD 8.0 ANW  $0.00
    1 313-9077 Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability  $0.00
    1 330-6348 Automatic Updates: On  $0.00
    1 421-1426 Alienhead Chrome Blue  $0.00
    1 421-1721 Soft Contracts,Banktec Care,Alienware  $0.00
    1 906-5260 Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year  $0.00
    1 905-6137 Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year  $0.00
    1 906-6980 In-home Service after Remote Diagnosis, Initial Year  $0.00
    1 988-7347 No Warranty beyond 1 year  $0.00
    1 990-8029 1 Year Limited Warranty and Next Business Day,Desktop  $.00
    1 330-0172 S and P Drop-in-Box Marcom forDHS Desktops  $0.00
    1 421-1443 Steam and Portal Factory Installed  $.00
    1 421-1435 Alienhead Chrome Blue  $.00
    1 317-1904 Alienware High-Performance Liquid Cooling  $.00
    1 600-0040 State Environmental Fee for display 15 inches, less than 35 inches  $0.00

  • Ok, My system just got pushed back AGAIN! My kid just called me in a panic because he's been waiting on this system to use for his art school classes. I called customer service - Indian customer support is completely worthless. Stupid guy took my call, transferred me to someone that could help and then the same idoit picked up my call to answer it. He gave me his same name and tried to tell me it wasn't him. HOW STUPID IS THAT? Give me a break. I can't seem to give my money away to Dell. It might be time to go order a MAC! I read on their site last night that they're systems usually ship out in as little as 24hrs.

    So, to re-cap - my Alienware order was placed in NOVEMBER 2009 and delayed 4 times, as of today - until the END OF FEB 2010. Next they'll be telling me March or maybe April. I can't believe the service is so poor on this. Hell, the actual system prices are probably lower now than when I placed the order. I could cancel and probably get it cheaper. Except I'm seriousely thinking about NEVER ordering from Dell again. This order is such a nightmare and completely unacceptable.

    I sure as hell hope someone at Dell is reading this.

    Good luck all you Alienware order people!

  • It's your nVidia Video card that's causing the delays. I'd recommend cancelling and ordering an AMD.

    Evil.

  • i have a suggestion for you all

    i ordered an aurora on 12-9-09 it was delayed 6 times all kinds of calls no answers put on high pro=iority and all that

    here is what i did i called dell on the phone as if i was going to order a NEW system i spoke to a very nice salesman who i then explained my situation to

    he put me on holds for about a minute  bnand came back and TOLD me what was holding up my system(in my case it was a lrg 3rd hard drive data)

    i removed this from my config and cancelled my 1st order reordered with out the 3rd drive

    i ordered on 1-27 and it will be here tommorrow

    us sales must have access to more than the order help people all they ever told me was a new expected delivery date and made me keep calling to make sure my order wasnt cancelled

    this was a huge risk i know but it worked in my case i was going nowhere

    they also kept my updated shipping which i was awarded because of the delays

    only problem was i had to buy my 3rd drive from a outside source and will have to install when it gets here

    i ended up getting 2- re3 1tb westerns for 50 bucks more than the 1(1.5 tb) i had configed in the original system

     

    i hope this helps

     

    i know how you feel mine was supposed to be a christmas present for my son

  • I posted this a little earlier in a different place, but I'm re-posting it here, this is probably the better place. 

    1). First Order: Area-51 ALX ordered July-7-2010  Estimated Delivery Date: Aug-3-2010

     

    Order was delayed:

    No one at Dell could or would tell me why this system was delayed.

    After several phone calls and conversations with different Dell Customer Support / Customer Care (seems to depend on answers the phone)I was first told that it was on its way to America from Malaysia, but there could be a FedEx problem, then told it could be a customs problem, then told this system was being built in China at the Foxconn factory   

                                           

    2nd Estimated Delivery Date: August-10-2010:

    This time I was told that there was no way this system was delayed in customs because it was not even finished being built yet. It was most likely being delayed waiting parts. Because it was waiting for more than one part, the policy is to not give out the specific parts causing the delay when the cause is multiple parts.

     

    I was called by a person from India who said he was taking ownership of this problem and that he thought he could get this order expedited. He also said that he would call me the next day to let me know the results of his efforts to expedite the order. I was also given the phone # to the Modification Team in case I wanted to change the order since the system was delayed anyway. I called the Modification Team and was told that if I changed the order the order would need to be cancelled and I would have to start over. I declined the option to cancel the order because after all this time I certainly didn't want to start over.

     

    Order Cancelled by Modification Team without my permission

    Oh well. I got another call from the guy in India that wanted to confirm that I wanted to cancel the order since he thought he could get the order expedited. I was shocked because I had made it very plain that I didn't want to cancel the order. So I called back to the Modification Team to find out what happened and who cancelled my order; nobody knows who cancelled the order or why. This person said that my credit card had already been refunded, which is strange because Dell normally doesn’t charge your card until the unit ships.

    The only thing that could be done was to reorder. By now I’m pretty ticked off.

     

    2nd Order: this time Area-51 ALX version

    Order Date: Aug-3-2010                Estimated Delivery Date: Aug-25-2010

    As of Aug-8-2010 the Order Status still says In Production

    First System Ordered July-7-2010

    1 224-7455 Alienware Area-51 ALX + TactX Headset $
    1 317-4190 Overclocked Intel Core i7 980 Extreme 6C (4.0GHz, 12MB Cache) $0.00
    1 317-3185 6GB Triple Channel 1600MHz DDR3 $0.00
    1 330-6078 Alienware TactX Keyboard, US $0.00
    1 320-7810 No Monitor $0.00
    1 320-8459 Dual ATI Radeon HD 5870, 2GB GDDR5 $0.00
    1 342-0284 600GB RAID 0 (2x 300GB SATA-II, 10k RPM, 16MB Cache HDDs) $0.00
    1 313-9629 ALX Space Black - Anodized Aluminum Chassis, 1.2KW PSU $0.00
    1 313-9179 Alienware TactX Headset $0.00
    1 317-1899 ALX Accesory Kit $0.00
    1 341-9808 19-in-1 Media Card Reader $0.00
    1 421-2064 Genuine Windows 7 Home Premium, 64bit, English $0.00
    1 420-9691 DataSafe Local BackUp $0.00
    1 420-6436 PC-Restore, Dim/Insp $0.00
    1 330-6444 Accessory Kit, Area-51, Eng $0.00
    1 330-6443 Resource DVD, MLANG $0.00
    1 330-5780 Alienware TactX Mouse $0.00
    1 313-8751 AlienFX Color, Mars Red $0.00
    1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
    1 313-9201 24X CD/DVD burner (DVD+/-RW) $0.00
    1 421-0975 NERO 9, ANW $0.00
    1 421-2714 Cyberlink Power DVD 8.3 Playback with Kit $0.00
    1 313-8973 Sound Blaster X-Fi Xtreme Audio $0.00
    1 330-6348 Automatic Updates: On $0.00
    1 421-1424 Alienhead 3D $0.00
    1 341-9969 256GB Solid State Drive $0.00
    1 988-7347 No Warranty beyond 1 year $0.00
    1 905-4927 Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year $0.00
    1 990-8029 1 Year Limited Warranty and Next Business Day,Desktop $0.00
    1 906-5200 In-home Service after Remote Diagnosis, Initial Year $0.00
    1 906-5260 Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year $0.00
    1 421-1724 Soft Contracts,Dell In Home,Alienware $0.00
    1 330-0172 S and P Drop-in-Box Marcom forDHS Desktops $0.00
    1 330-5817 Alienware High-Performance Liquid Cooling $0.00
    1 421-1433 Alienhead 3D $0.00
    1 421-1443 Steam and Portal Factory Installed $0.00
    1 464-7516 DHS $50 EPP DISCOUNT MATCH $0.00

    2nd System

     

  • 1

    224-7455

    Here is the second system that was ordered Aug-3-2010        EDD: Aug-25-2010

    Alienware Area-51 ALX + TactX Headset

    1

    317-4190

    Overclocked Intel Core i7 980 Extreme 6C (4.0GHz, 12MB Cache)

    $0.00

    1

    317-3788

    6GB Triple Chnl 1866MHz DDR3

    $0.00

    1

    330-6078

    Alienware TactX Keyboard, US

    $0.00

    1

    320-7810

    No Monitor

    $0.00

    1

    320-8787

    Dual ATI Radeon HD 5970, 2GB GDDR5

    $0.00

    1

    342-0284

    600GB RAID 0 (2x 300GB SATA-II, 10k RPM, 16MB Cache HDDs)

    $0.00

    1

    313-9629

    ALX Space Black - Anodized Aluminum Chassis, 1.2KW PSU

    $0.00

    1

    313-9179

    Alienware TactX Headset

    $0.00

    1

    317-1899

    ALX Accesory Kit

    $0.00

    1

    341-9808

    19-in-1 Media Card Reader

    $0.00

    1

    421-2064

    Genuine Windows 7 Home Premium, 64bit, English

    $0.00

    1

    420-9691

    DataSafe Local BackUp

    $0.00

    1

    420-6436

    PC-Restore, Dim/Insp

    $0.00

    1

    330-6444

    Accessory Kit, Area-51, Eng

    $0.00

    1

    330-6443

    Resource DVD, MLANG

    $0.00

    1

    330-5780

    Alienware TactX Mouse

    $0.00

    1

    313-8750

    AlienFX Color, Quasar Blue

    $0.00

    1

    410-1867

    ADOBE READER 9.0 MULTI- LANGUAGE

    $0.00

    1

    313-9201

    24X CD/DVD burner (DVD+/-RW)

    $0.00

    1

    421-0975

    NERO 9, ANW

    $0.00

    1

    421-2714

    Cyberlink Power DVD 8.3 Playback with Kit

    $0.00

    1

    313-8973

    Sound Blaster X-Fi Xtreme Audio

    $0.00

    1

    330-6348

    Automatic Updates: On

    $0.00

    1

    421-1424

    Alienhead 3D

    $0.00

    1

    341-9969

    256GB Solid State Drive

    $0.00

    1

    988-7347

    No Warranty beyond 1 year

    $0.00

    1

    905-4927

    Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year

    $0.00

    1

    990-8029

    1 Year Limited Warranty and Next Business Day,Desktop

    $0.00

    1

    906-5200

    In-home Service after Remote Diagnosis, Initial Year

    $0.00

    1

    906-5260

    Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year

    $0.00

    1

    421-1724

    Soft Contracts,Dell In Home,Alienware

    $0.00

    1

    330-0172

    S and P Drop-in-Box Marcom forDHS Desktops

    $0.00

    1

    330-5817

    Alienware High-Performance Liquid Cooling

    $0.00

    1

    421-1433

    Alienhead 3D

    $0.00

    1

    421-1443

    Steam and Portal Factory Installed

    $0.00

    1

    464-7516

    DHS $50 EPP DISCOUNT MATCH

    $0.00