Aurora R4 overheating problem SOLVED!!!

Alienware Club

Alienware Club
Share your Alienware experiences and join in the conversation with other Alienware users.

Aurora R4 overheating problem SOLVED!!!

This question has been answered by Essay

I posted few days ago about my  aurora overheating problem but got no real answer... So i decided to find the problem by myself and look what i found ...

My theory was that my pump wasnt working because 1 hose ( the out ) was really getting hot ( almost can't touch it ) and the intake was cold.

So i removed my entire watercooling systems

the inside pump liquid was full no problem here

The input right side...  no problem

And finaly ... the problem the output of the liquid was complety blocked by that gelly thing

So i cleaned all this with alcool, putted new thermal paste on CPU and here we go Surprise

Before

After

So i hope this thread will help someome because i did alot of search and found nothing that helped me.

And i got a question for alienware support wasnt the watercooling system was suppose to be maintenance free ??

This look like a bad quality watercooling liquid ! And its not old i bought my comp in june 2012 so warranty ended 1 month ago ...

Verified Answer
  • I know the people from Dell read these threads. It appears this is a known defect and is happening why too much. It should be brought to the attention of whoever makes the cooling systems and the powers that be at Alienware. This is just one forum out of many so how many of these failures are going unreported. The fact that it is happening right after the warranty runs out looks rather suspicious.

  • i signed up just to say thank you for this. teh fan was so loud for months and noone had any idea why, and this was exactly what was wrong. thank you so much!

  • Thanks for that info. I have printed it out and will keep it for reference, am sure I will be using it in the future. I totally agree with the price we pay for these Alienware computers the parts should be more than the 3rd class parts they put in them. As I stated once before, you buy and pay for a Rolls Royce and it has Yugo parts in it.

  • I had the same problem.  I got my Aurora R4 in June 2012, and around Aug 2013 (out of warranty) my CPU fan went nuts and under load, the processor would climb above 200 F.

    I replaced my Dell OEM water cooling unit today with a Corsair H80i.  Here's the post-mortem on the CPU cooler from Dell.

    The decision to cut corners on this Asetek OEM cooler, probably a $0.50 difference for good quality fluid versus the clogging detritus that came with my $3k computer, put my $800 processor at risk of early failure.  Dell, I am disappoint.

  • Hello, ive had the same problem with that stuff, But i found a other problem....

    Have you tried to take the pump off the 2 hoses and blow in the hose ? I did, the hose and radiator was BLOCKED tight.

    So i took the fan off the radiator and the pump off the hoses, boiled the radiator in hot water with alcohol in the hoses, i then flushed it with water pressure, and voilà everything got unblocked !

    Now my CPU temp is between 49 and 51 degrees C.

    Note: i have added a liquid made for CPU cooled pumps.

  • Hi, I recently installed a Corsair H80i into my Aurora R4. The H80i plugs its power into any available SATA power connector. The H80i also needs to connect to the 4 pin connector labeled " CPU Fan" on the top lighting board connector and an available USB connector on the motherboard (found on the bottom end of the board on the R4s). The H80i lowered by temps around 10 degrees C at idle and performance even when my system was new a year and a half ago. The only draw back to the H80i is the noise of the twin corsair fans is much higher on performance than the stock single R4 fan.  The noise though can be dramatically lowered by replacing the Corsair fans with twin Noctua NF-12 PWM static pressure fans, though Noctua fans are pricey.

  • Hi, I just installed h80i, replacing my 2 years old alienware aurora r4 cooling system

    Thanks to Darkpool with help!!!
     and credits to him, I am posting some pictures of where all the cables should go

    SATA power connect

    The "3 pin" cable connects to cpu fan

    H80i fans - these are very simple.

    USB connector located at the bottom of motherboard (took me a little time to plug in because of the space limited)

    ---------------------------------------------------------

    All above are for a standard Aurora R4, not the MXL one or whatever the case is.

    I suggest you installed the pump unit first before you installed the last fan,

    this standard case has a tight space to work with


    --------------------------------------------------------------------

    Everything works perfect with the plugs, and download the corsair links on product page,

    so you can controls these fans.

    http://www.corsair.com/en-us/hydro-series-h80i-high-performance-liquid-cpu-cooler

    ----------------------------------------------------------------------------


    Again, thanks to Darkpool

    hope this helps people with same overheating problems in the future

All Replies
  • That's great that you found the problem and posted here for all of us who have the Aurora R4 to see. If I have a overheating problem I will now know where to look first. I too thought the liquid cooling was maintenance free?. I have tried a couple times to see who makes the system and so far no luck. If anyone here knows who makes the liquid cooling system, please post back.

  • The units used to be made by Asetek for Dell/Alienware. They are designed to be sealed and maintenance-free.

    It looks like the coolant turned to jelly and was blocking the fins. Maybe it was contaminated or they changed the formula?

    Good work. This would explain why so many Aurora R4 owners are reporting over-heating machines, and getting a new Asetek cooler installed seems to be fixing the machines. Other users are describing cooling performance that gets progressively worse over time. Some machines are only a few months old.


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • Thanks Tesla1856. It looks like I was asking the wrong people before. I bought my Alienware in Oct 2012 and all cpu cores are running in the mid 40c at idle and get up to the mid 50s to low 60s under load. I have a i7-3820. I will keep an eye on those temps just in case.

    Thanks again.

  • Goldfire
    This look like a bad quality watercooling liquid

    Excellent work. Where was the bulk of the coolant? What did it look like? Oh wait, you saw the liquid in the tubes, so you are assuming the tubes and radiator was still filled up?


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • Yes the tubes were almost full, needed to keep the pump  at 90 degree or i was losing some liquid. The liquid looked like clear water. Im running my comp since 4 days now and still got no fan or overheating problem so im assuming the liquid still doing the job.But i will probably change all the liquid to be sure the problem dont come back again or block somewhere else.

  • That's really good you took it upon yourself to troublshoot the problem and correct it, bravo.

    Alienware's M18X, m5750, 5550 Dell m1710 Lenovo X1 Carbon
    PC enthusiast since 1988 IBM PS/2 Model 70

  • Just wanted to post here that a day before you posted this my fans were acting up in the same way. I also bought my computer June 2012 and like you the warranty ended a month ago. I was searching like crazy for a fix. Found your post, opened up my computer and had the exact same problem. Fixed it just like you and I've been running fine all week. You're my hero thanks big time for this post/fix
  • Your welcome Wink , Happy to see my post helped you  Yes

  • Thank you so much for posting this.

    I have an Aurora R4 that is 2 months out of warranty with these exact symptoms.  

    I figured out it was the pump, but unfortunately could not find anything online about repair or maintenance, and decided to just replace it.

    In any case, I ordered a replacement from a 3rd party and fixed the problem ($150 later)

    I have my original part and will break it down and see if it the same issue.

    /begin rant

    Even though I just wanted to order a replacement part, Dell would literally not talk to me by phone or respond to email since my $2.8k computer was 60 days out of warranty (no response for 2 weeks)

    Since I explained this was a serious heat failure to the CPU, I can only suppose they hope you just cook it and have to buy another system.

    I have been buying Dell systems for my family almost exclusively for 10 year (including the first gen XPS laptop), I currently own two Auroras and two XPS 13 laptops.

    Given that Dell had no regard for me as a customer or the slightest inclination to address a serious part performance defect, this is sadly my last Dell.

    /end rant

  • I bought my Aurora a little over a year ago and it just recently started to roar, too.  Of course my warranty was up last month; so, I began to research online what the issue might be and came across your thread.  Sure enough, my cooling system was clogged.  I went out and bought a Corsair Hydro Series H55 cooling system from Best Buy for 70 bucks.  With very few adjustments (I simply didn't use the washers that attached the fan and radiator to the back and installed the fan backwards,  as exhaust, like the Nidec fan that was attached to my Asetek radiator) I was able to fix my system and bring my temperatures down from 105 Celsius to 40-50 Celsius. 

    Note:  I have very little computer assembly/disassembly skill (hence, the reason I bought an Alienware instead of putting my own kit together on TigerDirect like the rest of my friends), yet I was able to figure out how to install the Corsair fan listed above.

     

    Thank you for posting this thread! I know that we are not alone...just google "Aurora R4 overheating" and you will see the mess of people complaining about this.  I'm very happy with my Alienware, otherwise.

  • my Aurora R4 is overheating,  stops and starts, some times i get a black screen at start up. power bution sticks. lights change or turn off. I have 44 days before warent expirer. but i dont know were i boought it from, becuse my paper work is in an old pc, that will not start up.. so i can copy it from my email, and know were to send my pc for repair.  

  • If it's still under warranty call Alienware Tech Support, give them the service tag number, your name etc. and they should have it on file. Which country you bought the computer and live in may make a difference.

  • Thanks for the post on this Goldfire.

    Turns out I'd the same issue; followed your guide and was able to resolve issue.

    Cheers mate!

  • I know the people from Dell read these threads. It appears this is a known defect and is happening why too much. It should be brought to the attention of whoever makes the cooling systems and the powers that be at Alienware. This is just one forum out of many so how many of these failures are going unreported. The fact that it is happening right after the warranty runs out looks rather suspicious.

  • Wayne3842,

    There are many complaints, but those complaints are not translating into part dispatches. Because of this "non-translation", there are not enough Liquid Cooling units being replaced in the field for Dell to define this as a systemic issue. I will of course send this data up the line to the Alienware team.

    For systems still under warranty, we will replace the Liquid Cooling unit 5560W.

    For out of warranty systems, the user will need to either buy part number 5560W:
    http://www.impactcomputers.com/5560w.html

    Or replace it with a 3rd party Liquid Cooling unit:
    http://www.corsair.com/en/cpu-cooling-kits/hydro-series-water-cooling-cpu-cooler/hydro-series-h55-quiet-cpu-cooler.html

    Liaison for Desktops, Alienware, Monitors
    Social Media Support
    #IWork4Dell
    Would you like to be a Dell Community Rockstar?