I posted few days ago about my aurora overheating problem but got no real answer... So i decided to find the problem by myself and look what i found ...
My theory was that my pump wasnt working because 1 hose ( the out ) was really getting hot ( almost can't touch it ) and the intake was cold.
So i removed my entire watercooling systems
the inside pump liquid was full no problem here
The input right side... no problem
And finaly ... the problem the output of the liquid was complety blocked by that gelly thing
So i cleaned all this with alcool, putted new thermal paste on CPU and here we go
So i hope this thread will help someome because i did alot of search and found nothing that helped me.
And i got a question for alienware support wasnt the watercooling system was suppose to be maintenance free ??
This look like a bad quality watercooling liquid ! And its not old i bought my comp in june 2012 so warranty ended 1 month ago ...
I know the people from Dell read these threads. It appears this is a known defect and is happening why too much. It should be brought to the attention of whoever makes the cooling systems and the powers that be at Alienware. This is just one forum out of many so how many of these failures are going unreported. The fact that it is happening right after the warranty runs out looks rather suspicious.
i signed up just to say thank you for this. teh fan was so loud for months and noone had any idea why, and this was exactly what was wrong. thank you so much!
Thanks for that info. I have printed it out and will keep it for reference, am sure I will be using it in the future. I totally agree with the price we pay for these Alienware computers the parts should be more than the 3rd class parts they put in them. As I stated once before, you buy and pay for a Rolls Royce and it has Yugo parts in it.
I had the same problem. I got my Aurora R4 in June 2012, and around Aug 2013 (out of warranty) my CPU fan went nuts and under load, the processor would climb above 200 F.
I replaced my Dell OEM water cooling unit today with a Corsair H80i. Here's the post-mortem on the CPU cooler from Dell.
The decision to cut corners on this Asetek OEM cooler, probably a $0.50 difference for good quality fluid versus the clogging detritus that came with my $3k computer, put my $800 processor at risk of early failure. Dell, I am disappoint.
Hello, ive had the same problem with that stuff, But i found a other problem....
Have you tried to take the pump off the 2 hoses and blow in the hose ? I did, the hose and radiator was BLOCKED tight.
So i took the fan off the radiator and the pump off the hoses, boiled the radiator in hot water with alcohol in the hoses, i then flushed it with water pressure, and voilà everything got unblocked !
Now my CPU temp is between 49 and 51 degrees C.
Note: i have added a liquid made for CPU cooled pumps.
Hi, I recently installed a Corsair H80i into my Aurora R4. The H80i plugs its power into any available SATA power connector. The H80i also needs to connect to the 4 pin connector labeled " CPU Fan" on the top lighting board connector and an available USB connector on the motherboard (found on the bottom end of the board on the R4s). The H80i lowered by temps around 10 degrees C at idle and performance even when my system was new a year and a half ago. The only draw back to the H80i is the noise of the twin corsair fans is much higher on performance than the stock single R4 fan. The noise though can be dramatically lowered by replacing the Corsair fans with twin Noctua NF-12 PWM static pressure fans, though Noctua fans are pricey.
Hi, I just installed h80i, replacing my 2 years old alienware aurora r4 cooling system
Thanks to Darkpool with help!!! and credits to him, I am posting some pictures of where all the cables should go
SATA power connect
The "3 pin" cable connects to cpu fan
H80i fans - these are very simple.
USB connector located at the bottom of motherboard (took me a little time to plug in because of the space limited)
All above are for a standard Aurora R4, not the MXL one or whatever the case is.
I suggest you installed the pump unit first before you installed the last fan,
this standard case has a tight space to work with
Everything works perfect with the plugs, and download the corsair links on product page,
so you can controls these fans.
Again, thanks to Darkpool
hope this helps people with same overheating problems in the future
I also experienced the overheating issue on my R4, and my cooling system was clogged as well. I also installed a Corsair H80i and followed the excellent photo guide in this thread. The Corsair system has a 5-year guarantee.
The screws included with it weren't long enough for the back of the case, so I bought a pack of four #6-32 x 1-1/2" screws for a dollar. It also took me a while to figure out the Y-cable has protective caps on the ends that need to be removed. As a newbie, it also took me a moment to realize where the SATA is. It's toward the front of the case (your right-hand side when looking in), with multiple connections on the colorful strand and some of them already in use on the top right. The installation did not require removing the motherboard. It is tougher to screw on than the standard cooling system because the fan between the case and the radiator doesn't have threading for the screws, only the radiator does. Still doable alone with some fuss and contortion.
On first boot-up it was loud, and some of the lights on the case didn't work. On second boot-up it worked fine. Command Center shows CPU Pump as Failed, System Fan as 0%, and the new cooling system seems to be tracked as CPU Fan.
My Aurora R3 is hitting 85-95c when idle. I just ordered a tube of Arctic Silver 5 and will wait until it arrives so I can check for blockage. However, I am thinking maybe I should replace it in the near future. I've read on this thread that many people replaced the cooling with an H80i, but were all R4. Does anyone know if I can install an H80i for the R3?
Sure enough, I have the same issue as everyone. Arctic Silver 5 came in, so I pulled the water cooling and found the same gunk others have. Cleaned the gunk off, put the AS5 on and now running mid 40s idle and 70c max load. It's so quiet, I can hear my chair squeak.
That's great that you found the problem and posted here for all of us who have the Aurora R4 to see. If I have a overheating problem I will now know where to look first. I too thought the liquid cooling was maintenance free?. I have tried a couple times to see who makes the system and so far no luck. If anyone here knows who makes the liquid cooling system, please post back.
The units used to be made by Asetek for Dell/Alienware. They are designed to be sealed and maintenance-free.
It looks like the coolant turned to jelly and was blocking the fins. Maybe it was contaminated or they changed the formula?
Good work. This would explain why so many Aurora R4 owners are reporting over-heating machines, and getting a new Asetek cooler installed seems to be fixing the machines. Other users are describing cooling performance that gets progressively worse over time. Some machines are only a few months old.
Alienware Aurora-R1 ~ Intel i7-930 ~ 12gb ramNVIDIA GTX-1070 MSI Gaming-X 8gb 256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIeDell 24" UltraSharp u2410 LCD & Dell 20" LCDWindows-10 Pro (64bit)
My Alienware Desktop General Hardware Troubleshooting thread
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Thanks Tesla1856. It looks like I was asking the wrong people before. I bought my Alienware in Oct 2012 and all cpu cores are running in the mid 40c at idle and get up to the mid 50s to low 60s under load. I have a i7-3820. I will keep an eye on those temps just in case.
GoldfireThis look like a bad quality watercooling liquid
Excellent work. Where was the bulk of the coolant? What did it look like? Oh wait, you saw the liquid in the tubes, so you are assuming the tubes and radiator was still filled up?
Yes the tubes were almost full, needed to keep the pump at 90 degree or i was losing some liquid. The liquid looked like clear water. Im running my comp since 4 days now and still got no fan or overheating problem so im assuming the liquid still doing the job.But i will probably change all the liquid to be sure the problem dont come back again or block somewhere else.
That's really good you took it upon yourself to troublshoot the problem and correct it, bravo.
Alienware's M18X, m5750, 5550 Dell m1710 Lenovo X1 CarbonPC enthusiast since 1988 IBM PS/2 Model 70
Your welcome , Happy to see my post helped you
Thank you so much for posting this.
I have an Aurora R4 that is 2 months out of warranty with these exact symptoms.
I figured out it was the pump, but unfortunately could not find anything online about repair or maintenance, and decided to just replace it.
In any case, I ordered a replacement from a 3rd party and fixed the problem ($150 later)
I have my original part and will break it down and see if it the same issue.
Even though I just wanted to order a replacement part, Dell would literally not talk to me by phone or respond to email since my $2.8k computer was 60 days out of warranty (no response for 2 weeks)
Since I explained this was a serious heat failure to the CPU, I can only suppose they hope you just cook it and have to buy another system.
I have been buying Dell systems for my family almost exclusively for 10 year (including the first gen XPS laptop), I currently own two Auroras and two XPS 13 laptops.
Given that Dell had no regard for me as a customer or the slightest inclination to address a serious part performance defect, this is sadly my last Dell.
I bought my Aurora a little over a year ago and it just recently started to roar, too. Of course my warranty was up last month; so, I began to research online what the issue might be and came across your thread. Sure enough, my cooling system was clogged. I went out and bought a Corsair Hydro Series H55 cooling system from Best Buy for 70 bucks. With very few adjustments (I simply didn't use the washers that attached the fan and radiator to the back and installed the fan backwards, as exhaust, like the Nidec fan that was attached to my Asetek radiator) I was able to fix my system and bring my temperatures down from 105 Celsius to 40-50 Celsius.
Note: I have very little computer assembly/disassembly skill (hence, the reason I bought an Alienware instead of putting my own kit together on TigerDirect like the rest of my friends), yet I was able to figure out how to install the Corsair fan listed above.
Thank you for posting this thread! I know that we are not alone...just google "Aurora R4 overheating" and you will see the mess of people complaining about this. I'm very happy with my Alienware, otherwise.
my Aurora R4 is overheating, stops and starts, some times i get a black screen at start up. power bution sticks. lights change or turn off. I have 44 days before warent expirer. but i dont know were i boought it from, becuse my paper work is in an old pc, that will not start up.. so i can copy it from my email, and know were to send my pc for repair.
If it's still under warranty call Alienware Tech Support, give them the service tag number, your name etc. and they should have it on file. Which country you bought the computer and live in may make a difference.
Thanks for the post on this Goldfire.
Turns out I'd the same issue; followed your guide and was able to resolve issue.
There are many complaints, but those complaints are not translating into part dispatches. Because of this "non-translation", there are not enough Liquid Cooling units being replaced in the field for Dell to define this as a systemic issue. I will of course send this data up the line to the Alienware team.
For systems still under warranty, we will replace the Liquid Cooling unit 5560W.
For out of warranty systems, the user will need to either buy part number 5560W:http://www.impactcomputers.com/5560w.html
Or replace it with a 3rd party Liquid Cooling unit:http://www.corsair.com/en/cpu-cooling-kits/hydro-series-water-cooling-cpu-cooler/hydro-series-h55-quiet-cpu-cooler.html
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