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Alienware m14x Freezing Issue

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Alienware m14x Freezing Issue

  • I have recently purchased an m14x from dell. At first I had no real issues, but it seems that whenever I'm doing something that requires the internet, it will randomly freeze up, forcing me to hard boot. I've used multiple system diagnosis programs; all clean. I've restored my system to factory settings; same issue. I've re downloaded the proper drives multiple times, but nothing seems to be working.

    Is there something I'm missing, or should I just send it back?

  • We need to see the results of the Dell Alienware diagnostics.

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  • Well I'm currently running in safe mode like a dell tech support personnel advised me to(so i can't run diagnostics), and I just got this error code in place of of the freezing. What does it mean?

    Locale ID: 1033

    Additional information about the problem:

     BCCode: deaddead

     BCP1: 000000000F00004B

     BCP2: 000000000125025B

     BCP3: 0000000012A622CE

     BCP4: 0000000036A8005E

     OS Version: 6_1_7601

     Service Pack: 1_0

     Product: 768_1

  • Dell diagnostics is pre-OS.

    * Insert any Dell CD in the drive
    * Close any windows that appear
    * Restart the system
    * At the Dell logo screen press F12
    * At the One Time Boot menu, press the Down arrow key to highlight Diagnostics
    * Press Enter to begin the Diagnostics
    * The error codes can be found here

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  • I found the problem after talking to tech support. Apparently I my computer came with a dead wifi chip. Is there any reason that it didn't show up in my AlienAutopsy report?