Lionel_Menchaca's Comments

NVIDIA GPU failure - escalation update

cunnic — Tue, 17 Nov 2009 23:50:21 GMT

Lionel - Thank you once again for sticking with my issue regarding the GPU failure on my m1330 and following through... your help is really preventing me from being soured on Dell completely. Many, many thanks.

NVIDIA GPU failure - escalation response update

cunnic — Mon, 02 Nov 2009 22:42:04 GMT

Lionel - Thank you for escalating my case with my failed GPU - I do appreciate your kind assistance. I received a response back from Support stating that since my laptop is out of it's original warranty, I must pay for an extended warranty or the full repair costs, as I was originally told last week. I still fail to understand why I am not eligible for the 12-month NVIDIA GPU warranty extension. I emailed you the response details, in the event that there is any followup still possible. Thank you for your help.

m1330 video card failure problem

cunnic — Fri, 30 Oct 2009 21:15:51 GMT

Lionel -

I sent you an email as well with my information and service tag/code. I'm still having no luck getting Dell Support to give me extended warranty coverage for my m1330 video card failure issue (new purchase warranty expired April 2009). They want me to buy another warranty before they will do anything. Thanks again for any advice you may be able to provide.

XPS M1330 NVIDIA Video Display failed

oxyboka — Mon, 12 Oct 2009 16:52:28 GMT

Lionel, I have sent you an email with all my information. My laptop of year and half failed due to display failure two days back and after coming across this blog I found out it was a known issue and dell technical support is refusing to fix with out warranty. Please help me to resolve this issue.

Satish Chhetri

New community

jervis961 — Tue, 11 Nov 2008 02:08:03 GMT

While I'm not currently impressed with the new software, I'm willing to give you a chance to work out the bugs. Unlike some others. [:P]