DELL-Todd S's Comments

m1330 video card failure warranty problem

cunnic — Fri, 30 Oct 2009 21:39:52 GMT

Todd -

I emailed Lionel with details of my problem with my out of warranty xps m1330 with an nvidia video card failure. I thought I would include you as well considering your past support - I apologize if you are no longer fielding these questions. Dell Support will not provide me with extended warranty coverage, despite theoretically being eligible until April 2010. They said my laptop was not shipped before November 2007, and therefore not eligible since it should not have a faulty part - but it still exhibits the same symptoms and failure as the others. I even ran through all of the testing, including holding down "D", testing for external monitor connection, etc. I can hear my computer boots fine, with the exception of the rainbow vertical lines with black/white background on the screen - rendering it useless... as well as other symptoms described in the post. I spoke to a support "floor manager", and he only offered to sell me another warranty for several hundred dollars. At this point, I've given up on being a future Dell customer unless something can be done. I think a $1200 computer failing in less than 1.5 years is ridiculous - and I've owned many, many dell computers in the past. I am not sure why the ship date should matter if the part and model match and I am experiencing the same issue as described by everyone else. All other details of my problem and calls are in my email sent on 10/29 to Lionel. Thank you for any advice you can provide. And Go Buffalo Bills!!!

XPS request

abhishek.bhartiya — Thu, 27 Aug 2009 07:32:17 GMT

hey Todd,

This is Abhishek, a XPS1530 owner from India.

I have been using the machine for almost 15 months. in may i had a problem with heating of my laptop, Dell changed the motherboard, heat sink and keyboard.(on 22nd of May'09)

now just when my 90 days warranty expired on the motherboard, it went faulty again. to be exact its been just 93rd day of the replacement and my laptop stopped working. contacted dell, they said motherboard need to be replaced.

i would be very thankful if you could suggest me if there is a way for me to ask for a replacement. my warranty also ran out 2 months back.

It would be very kind of you to help me.

thanks

XPS request

abhishek.bhartiya — Thu, 27 Aug 2009 07:32:09 GMT

hey Todd,

This is Abhishek, a XPS1530 owner from India.

I have been using the machine for almost 15 months. in may i had a problem with heating of my laptop, Dell changed the motherboard, heat sink and keyboard.(on 22nd of May'09)

i would be very thankful if you could suggest me if there is a way for me to ask for a replacement. my warranty also ran out 2 months back.

It would be very kind of you to help me.

thanks

M1330 Nvidia 8400

Knn123 — Tue, 04 Aug 2009 01:26:40 GMT

Todd, my MB is being replaced now. My warranty expired last Feb 2009. Should this 1 year extended warranty be showing up on my account page under extended warranty? Its not,, even though the lap has been sent in after talking with online tech support about it. Thanks very much. Ken

Problem I'm having Dell still hasn't gotten my correct name for this lap. They still have the persons name that I bought it form. Who transferred the 1 year warranty left on to me, which expired last Feb. So talking to costurmer support about buying a extended warranty. they still say I can't because I'm not him even though I try to explaing it has been transferred to me. This has been going on for over a year now. So now I just say I'm him.. to make life easier to talk to someone.. But now that I would like to buy extended warranty. think this has to be straighten out first.. LOL..So, this has been kinda funny confusion.. But I now realize I may need a longer term warranty being this 8400 chip problem. I know this isn't Dells fault. But I would like to be protected as I love this M1330 and plan on keeping er for many years to come. I would feel allot better knowing I had extended warranty on it. Thanks again!

reply me

rajrakesh23 — Thu, 23 Jul 2009 17:33:06 GMT

hey todd

12 digit SER no. provided by technical support for the Engineer visit or Spares dispatch..........78050175690

Contact details.............+919904711229

At least reply me so that i can take any further action.

Regarding the Video and then overheating issue.

rajrakesh23 — Tue, 21 Jul 2009 21:01:09 GMT

I am Raj Rakesh from India. Service tag No. is 8SZP1BS.

I started having the exact same video/display issues that you described in the article and that others described in their replies.

I have a Dell Inspiron 1420 purchased on 22nd May of 2008 with a 128MB NVIDIA GeForce 8400 video card. I only had the 1-year warranty which ended up on 22nd May of 2009 and the problem regarding the video started to come from 10th June 2009.

According to your blog my laptop has also been covered under the 12 months extended warranty from Dell for this specific video problem.

But when I called to the people at Tech Support they didn't know about 1-year warranty extension.They just refused about any such extension.

I am completely disappointed by such an approach from well renowned Dell services.

Please suggest me where should I approach for getting the problem fixed.

It is my first blog which I had posted on 6th July. But till now I could not get my problem fixed.

They agreed to change my motherboard and did so. But just after replacement they put me in a lot bigger trouble. The system now could not boot up and gets overheated and shutdown automatically within a few seconds and sometimes displays an error code #M1004. So till now they have changed the motherboard thrice and still can not fix the problem. They have changed the RAM as well as the LCD.

Be it a faulty motherboard or a processor or mishandling during the replacement which caused it , the new problem is boarded by them as earlier it had no problem regarding over heating. But now they are telling that they are not responsible for it and recommending take warranty and then only they will fix it.

I have been under the mental trauma for last 6 weeks and its too much now.

Plese make me clear on the issue.

dell xps m1210 nvidia go7400 problems

raulmata22 — Thu, 09 Jul 2009 09:01:28 GMT

hi todd my name is raul mata del rio and i own a dell xps m1210 my computer stop working almost 8 mounths ago cause my nvidia card died and my warranty expired on april 2008 and i was wondering if dell can do something about this problems that i know many m1210 owners have my service tag is F60XTC1 and my email raulmata22@yahoo.com and my cell phone is 920-707-0310 please help me with this problem thank you very much

Regarding the NVIDIA on vostro

Ravitej Uppu — Wed, 08 Jul 2009 04:38:53 GMT

Hi,

As I have written earlier, I am using a Vostro 1400 (Service Tag : 9z890g1) with an 128MB NVIDIA 8400M GS. And am having this no video or brown coloured bars issue, where the former case is the most expected. As I noted on my comment on the blog by Lionel, I did try and contact Dell India as I am currently in India who asked me to call Dell US. But, I had a negative reply from Dell US telling that my card is not on the list but as I can see from the post anf few other pages on the internet, it seems to be the 84 and the 86 series of NVIDIA which are causing this problem.Please do look into this issue and give me the procedural details.

Cheers

Ravitej

About Warranty Dell Vostro 1400 in HCM city,VietNam

flysnow — Fri, 03 Jul 2009 16:03:06 GMT

Hi Todd S.I'm living in Ho Chi Minh city, Viet Nam.Two years ago ,my friend bought a laptop Dell Vostro 1400 in USA and sent it to me.At the moment my laptop isn't work,Now, when I turn on my laptop, I get a black background and green horizontal and vertical lines across my screen.I just read the link (http://en.community.dell.com/blogs/direct2dell/archive/2008/08/18/nvidia-gpu-update-dell-to-offer-warranty-enhancement-to-all-affected-customers-worldwide.aspx) I see Dell Support 60 months warranty for errors on nvidia card and Dell to Offer Limited Warranty Enhancement to All Affected Customers Worldwide, I can warranty my laptop orreplacement a new MAINBOARD or GPU in HCM City ?Which company in HO Chi Minh City can do this?My Service Tag is FVLSVD1(Dell Vostro 1400).Can You answer the my questions and send to email address (ntmregister@gmail.com) for me? expected soon receive feedback and support from you.thanks a lot,Sorry about my English language is very bad.

xps1210 video problem

EZXPS1210 — Thu, 28 May 2009 01:45:00 GMT

video card is bad. Is this covered under some kind of extended warranty?

Nividia Cards & Fail M1530's

Alan1976 — Mon, 25 May 2009 08:50:04 GMT

Hi Todd,

I have had my motherboard and graphics card replaced on my M1530, but I am STILL getting ridiculous temperature readings - 65 oC GPU idle, and 95 oC under a gaming load. I hvae noticed many other people on these forums complaining about the same issues, but without finding an answer to why this is happening with the 1530's. Its a great little machine, but I bought mine with one of the ill-fated NVIDIA 8600M GT chips. Can you please, please, please tell mw why my temps are so high so I can try and eradicate the problem before my £1300 blows up after only having it a little more than a year. BTW, I have bought a cooling mat, it's raised and well ventilated, and I have blown the flan back to squeaky clean with compressed air.

Please answer this message so I can get my machine running properly, and safely.

Many thanks in advance Todd,

Alan

How to send PM

MickeyAngel98 — Thu, 07 May 2009 01:23:52 GMT

Leaving a comment here is hardly private, so not PM, how can I send you a PM since there is no function for it on this site. This "forum" software is one of the most disfunctional I have seen. Can you please contact me instead, I really need your help but can't figure out how to navigate this site which is worse than the support site. Thanks.

Vostro failure :(

chan4 — Tue, 05 May 2009 17:15:56 GMT

Hi Todd,

Can I send you a PM with my service number. I believe I fall under the conditions outlined with the NVidia cards with my Vostro 1400. I spent two whole hours on the phone with dell and nobody wanted to help or even believed me about this special warranty.. Drained my cell battery from full to eempty. Very dissapointed and angry. Thanks

Simon

Hope you don't mind this. Thanks in advance.

tinchavez — Tue, 05 May 2009 12:59:14 GMT

Hello. I am seeking pieces of advice or solutions. I am starting to get really frustrated with my Dell XPS M1330, not to mention A LOT of bad experiences I read from online posts. I bought it 2008 and now, just a bit more than a year, I am experiencing too many problems with my Dellie. JUST right after the termination of its 1-year International Warranty.

First, the colors on the screen appear to be very strong, some colors became NEON GREEN, blue became very STRIKING BLUE, etc. I ran the diagnostics but everything’s ok. So I just darkened the screen to make it more eye-friendly. I couldn’t just take it to a repair shop directly since I was still using it for my lectures and every time I used an LCD projector with it, the colors projected appeared ok. So I guess maybe the problem’s not with the videocard, but with the flex cable. After a week of using it, I turned on my Dellie, used it even with its condition… but after a few minutes, WOW, the colors came back! And, that took like 3 mins! Thought everything’s ok already. But after that 3mins, everything went black!!! But I could see/notice the screen’s light still on and the computer’s still running. But again, I had no way of shutting it down properly so I just waited for the display to come back. It went back surprisingly.

In short, after experiencing all these, I went to a Dell Store. By the way, I am from the Philippines (though the unit was purchased in Dubai) and Dell Stores here do not accept any repairs. L Maybe it is high time that Dell reconsider that matter. It’s really one good factor for market pull. Especially now that it’s attracting a lot of buyers but most would really go for a local support. Anyway, I was referred to a laptop repair shop. After diagnosing my lappie, they said it’s not with the flex cable but with the LCD! They advised me to buy it from Dell and come back for installation. After 2 days of using my lappie with still a bad display on it, I decided to buy one. BUT, when I turned it on, nothing happened! The blue lights from the power icon to the multimedia icons when on and that’s it! Then, I again pushed the power icon then it went dead. So I let it rest for a day but still nothing happened.

Please help me. I do not want to just junk my Dellie. I spent a really good amount for this, I’m sure Dell won’t fail me. Not sure if all these rooted from the NVidia chip but I still am hoping that there’s a way for me to avail the extension of warranty.

THANKS. Hoping to get a reply.

Christine

PM?

tarball123 — Mon, 04 May 2009 16:05:23 GMT

Hello sir,

I can I send you PM?

hi

sumeetdhawan — Sat, 02 May 2009 17:22:44 GMT

im not sure how this works. can i get some closure on my problem with my dell xps m1210 ? or should i just move on to another laptop ?