Is there any english-speaking person working for Dell?

i dont think any one can provide the details what you are looking for,

state your concerns, one of us in community may be able to help or one of the Moderators may be

well, that's the thing. 

I've been trying to sort out a mistaken order cancellation  (mistaken on their part. They took the money, but cancelled at the same time) by either getting Dell to finally ship my laptop, or by refunding my money.

The indian-call centre reps don't speak english or even understand. And upon filing a complaint, I got a reply- which turned out to be automated, as I got the exactly same after complaining again, from a different person- because the first one did not reply. 

I can't seem to get hold of anyone who knows or understands anything. I just want my system OR my money, so I can at least start looking somewhere where they give a darn about their paying customers. 

Hello SkullFaerie.  I came across your post and I'm hoping I can help.  Please open the Contact link and choose Start a Conversation so that you can send me your account information.  Please include an order or customer number if you have it, your name and address.  I will look up your account and try to assist.

Kristin @ Dell

oh my days, thank you! I tried to send you a message with that information just now, not sure if it worked, so if you did not receive it, please let me know! :)