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Website/email for correcting peripheral information.

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Latest post 11/19/2009 07:02 AM by CurtDunlap. 5 replies.
 
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Joined on 02/03/2006
Posts: 5
Points 50

Website/email for correcting peripheral information.

Hello.

Can someone direct me to a website, email or phone number to correct Service Tag & Peripheral information on DELL EMC Storage equipment.  I have two that have incorrect service tags associated with them in my systems & peripherals resource list.  It isn't something I want to burden the gold support center with, but I would like to have it corrected before an identity crisis occurs.

Thanks
Curt.

  • Post Points: 20

5 Replies:

Somewhere
Joined on 09/01/2003
Posts: 6,867
Points 19,598

Re: Website/email for correcting peripheral information.

Do you mean the description on the Dell site doesn't match what the hardware really is? (e.g. switch service tag on the Dell site is really the AX150's service tag)

  • Post Points: 20
Joined on 02/03/2006
Posts: 5
Points 50

Re: Website/email for correcting peripheral information.

Yes.  Specifically, a service tag for a CX3-40 DAE2 comes up as a brocade DS-16 fiber switch, and the service tag for one of our DS16's comes up as a DAE2..  It also shows our old (failed) brocade DS16 as being expired, but when I try to add the service tag from the replacement silkworm 3800, it says that the service tag does not exist.  This has not been an issue in the past with support, but I would like to get it corrected for our records as well as DELL's.  I've looked around the site trying to find a contact point without success.  I tried to go through email tech support.  The page doesn't appear to complete.  I wonder if IE6 has anything to do with that!  I didn't want to bother the gold support team with something minor like this, so that's why I posted here.  BTW, I could not export the My List from the web.  It returns a "500 - Service Processing Error" message.  Is my level of IE at fault there?

Thanks.
Curt.

  • Post Points: 5
Joined on 02/03/2006
Posts: 5
Points 50

Re: Website/email for correcting peripheral information.

Can anyone field this question?  Huh?

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Round Rock, TX
Joined on 09/26/2007
Posts: 1,248
Points 3,036

Re: Website/email for correcting peripheral information.

To get the correct ST associated with the correct equipment you must call into support and they will be able to resolve that for you.


  • Post Points: 20
Joined on 02/03/2006
Posts: 5
Points 50

Re: Website/email for correcting peripheral information.

Thanks Dennis!

Curt.

  • Post Points: 5
 
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