Wasn't Win7 OS suppose to be pre-installed on machines shipped after Oct 22nd?

So I registered for the Win 7 upgrade on Oct  30th and got an estimated delivery date of Nov 11th. As of today, the est delivery date has been pushed back to Nov 22nd. What's going on? As I stated in my original post, Win 7 should have been pre-installed by Dell before delivering it. Now I have to wait almost a month from when I received it for the Windows 7 OS that was suppose to be on it in the first place?

Can someone from Dell please comment on why this happened? And it's not just me, as I've hear this same situation happening to others who also ordered their laptops at the same time I did.

When I caledl Dell Support, all they would say is I need to register at the Win7 upgrade site. They would not confirm or deny that Dell was suppose to have pre-installed Win 7 as they had advertised. I'm very frustrated with this, and will not order from Dell in the future.

If you received it October 25, unless you had expedited ship[ping, it most likely shipped before the 22nd of October.

From what I have read, the upgrade OS disks are being sent in the order the computer was ordered, but I have not confirmed that.

cohoman -

I understand your confusion and would say that it is most likely that your system was produced and shipped prior to the 10/22 cut off. If you ordered your system before 10/22 then you should have expected it to ship with a version of Vista (if that was how you config'd it). The "after 10/22 all systems will be shipped with Windows 7" notice from Dell would have applied to systems purchased/ordered after the initial release of Windows 7.

I know what the website said, I made the same observation myself...however, it was intended to notify the masses that any order placed after this date would come with Win7 pre-loaded on their machine. It is a bit frustrating and may have been an unintentional error in the way it was formatted...it isn't worth your time and would result in splitting hairs over the actual intent. I believe we may have just misinterpreted the message...

Congrats on your new system though...I have experienced a few delays in getting mine! It must be a very popular config...and will come with Vista Ultimate, as I ordered it originally, and I will have to wade thru the free upgrade process myself. Doesn't make sense, it just is what it is....

Enjoy your new machine and have a great day!

No, my order shipped on Oct 25th, 3 days after the 22nd release date of Windows 7. I received it on Oct 28th.

And this is what was posted on Dell's site when I made my order on Oct 10th:

I don't remember any cutoff date being mentioned on the Dell site for this promotion, other than if the system ships after Oct 22nd you would have Win 7 pre-installed. So, I don't believe I could have misinterpreted the advertisement. Clearly, I should have Win 7 on my machine right now and not have to wait until after Nov 22nd or whatever date Dell decides to ship my Win 7 order.

Lies.  My z11 has no windows 7 on it and it most likely has the 32bit version instead of the 64bit version.

Whether a micommunication or a mistake, not much can be done now.

Since you seem so unhappy, you could invoke the 21 day return policy. You could then reorder from Dell or choose a different vendor to meet your needs.

I had the same issues, now I'm screwed... I ordered on the 12th of Oct, the unit shipped on the 26th and I recieved it on the 28th...  You guessed it no Win7, no excuses just my hard luck.  I would send it back were it not for the fact that I leave the country on the 23rd and thats is the newest ( changed 3 times now) scheduled day win7 is SUPPOSED to be shipped.

I guess I could just send it back and real quick run down to the local best buy and get another system (Asus, Acer anything but dell) with it already on board, hell I should do it just to blow wind up Dell's skirt...  I feel like I just got scammed by a used car salesman, with all they don't know and or do it's not much different anymore.

Signed

Screwed by Dell again!

Where on Dell's site does it state a 21 day return policy? I didn't find any such notation. What I did find was that returning a non-defective laptop would result in a 15% restocking fee which I don't want to pay for.

cohoman:

No, my order shipped on Oct 25th, 3 days after the 22nd release date of Windows 7. I received it on Oct 28th.

And this is what was posted on Dell's site when I made my order on Oct 10th:

I don't remember any cutoff date being mentioned on the Dell site for this promotion, other than if the system ships after Oct 22nd you would have Win 7 pre-installed. So, I don't believe I could have misinterpreted the advertisement. Clearly, I should have Win 7 on my machine right now and not have to wait until after Nov 22nd or whatever date Dell decides to ship my Win 7 order.

For that promotion there were specific systems with specific codes that had to be used at the time of the order. The systems would then be shipped after the October 22 start date for Win 7.

As people are finding out, Dell is shipping systems with the OS that was ordered, e.g., Vista. For everyone that ordered a system between June and October 22, they would get a Win 7 upgrade disk.

http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=018

Taken from that page:

"21-Day Return Period for Certain Hardware and Software Products and Accessories: Unless you have a separate agreement with Dell, or except as provided below, all hardware, accessories, peripherals, parts, and media-based software that is unopened and still in its sealed package or, if delivered electronically, that has not been downloaded, may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees. "

Yes, there is a 21 day return policy, and yes, it says they may charge a restockling fee. It is not, however, written in stone that they will. If you call and explaind the situation, they may waive that restock fee.

I see, well that is an entirely different perspective. Well the 2 stars at the end of their advertisement indicate one or more conditions that will have to be met prior...it is much too late to go back and determine what those were and I am not convinced it would help your cause.

I would suggest making a call to Dell Sales and describing your set of circumstances, make a request early in your conversation to speak directly with someone who will have the authority to make a decision and document whom you spoke with. One key to your success will be to maintain your composure and be polite, you are trying to win the support of the person you are speaking to, and they do have some capacity to limit your ability to locate someone who can help.  Also, remembering that negotiation is an art. For example, "kicking in the door and demanding to speak to the commander only works in the movies", so mentally prepare to overcome the gatekeeper and be persistent.

This may get you the result you are looking for, or maybe compensated via a credit that can be applied to a next purchase or complimentary software you would like to have but couldn't justify at the time. Do get a supervisor and/or auditor on the line with the rep to oversee the conversation...document, document, document.

In the end you may find it more productive to have just reg. your system for the upgrade and placed your order, it looks like it takes approx. 10 days to see your service tag show up in the system, then once you place the order, allow 1-2 weeks to receive your shipment. Some of the delay may be the process itself, the 4 week turn around appears to be a default in their system, it souldn't take that long.

It's the principle of it all, I am sure you feel Dell owes it to you to keep their end of the deal, you are correct. It is consumer preference that drives their business...good news travel fast, bad news even faster! (my guess is they are aware of the issues)

"For example, "kicking in the door and demanding to speak to the commander only works in the movies", so mentally prepare to overcome the gatekeeper and be persistent. "

Well, it work for John Wayne, "WAH HA!" Maybe it will work for me too, "WAH HA!"...

Cheers