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2407WFP-HC VGA Image Degradation

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Latest post 11/03/2009 06:52 PM by DELL-Chris M. 4 replies.
 
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Joined on 08/15/2007
Posts: 38
Points 45

2407WFP-HC VGA Image Degradation

I've had THIS 2407 for a little under 2 years at this point, and it's been aging gracefully ever since I got it.  I originally wasn't happy with the inverse color ghosting that everyone and their brother was complaining about when the monitor first came out, and after working with Dell and the tech lab through 5, yes FIVE, different 2407WFP-HCs, some of which I had to call into work that I'd be late to wait for DHL to deliver them, and I decided it wasn't worth the trouble after the fifth.

Not to my immediate knowledge, I learned a few weeks after I ended my little game of musical monitors with Dell, I found out that the first four HCs I got were all brand new units, but the fifth one I got stuck with was a refirb, was a nice kick in the balls I'm still regretting to this day.  I didn't mind it all that much up until about a year ago when the component input started acting funny; the image was projected about 6" to the left (as in there was a giant 6" black space on the right side of the screen where the image SHOULD have been centered), and even by going into the menu and adjusting the screen position as far to the right as I could (-8 is the max) it still was off by about 2" but it was all I could do.  Eventually the component input started producing no picture at all, and being that it was the main input I was using for my Wii (at the time, me and my friends played Smash Brothers: Brawl pretty much every day) I had to downgrade the picture to the composite input, and it was about then that the real issue of this post started to appear.

I first noticed it when I got Battlefield: Bad Company, while ingame there is a static white donut in the center of the screen that's your cross hair and while playing I noticed that there was a ghosted image of the donut slightly faded about 1/4" to the right of it.  I didn't think much of it untill I started seeing what I was doing to white text on a black background and viceversa.  What I thought was a little "halo" of light around all the letters turned out to be the same ghosted image shifted over about 1/4" to the right, but it only appeared with certain colors contrasted against certain backgrounds.  When I say "ghosted image", mind you, I'm not talking about the ghosting you see on the monitor when your run your mouse over a grey background and it leaves a black trail behind it, that issue was a whole nother 15 or so forum threads.  This issue I'm talking about is a static issue, it happens all over the screen no matter whats on it, whats moving or not, doesn't matter.  I've included some pictures so you have a better idea of what I'm talking about.

http://img62.imageshack.us/img62/3795/cimg3116.jpg

http://img23.imageshack.us/img23/3599/cimg3117.jpg

I've already had the component jack fail on me, hate to see the VGA jack fail on me as well.  Makes me really upset seeing $600 go down the drain like that, I pretty much bought and kept this model cuz at the time it was the only one with component as well as VGA/DVI, so much for that idea.  If anyone, especially someone from Dell, could give me an explanation or a possible fix it would be HUGELY appreciated.

 

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4 Replies:

Round Rock, Texas
Joined on 06/12/2002
Posts: 29,581
Points 89,044

Re: 2407WFP-HC VGA Image Degradation

Does the monitor have the same issue on another PC?


  • Post Points: 20
Joined on 08/15/2007
Posts: 38
Points 45

Re: 2407WFP-HC VGA Image Degradation

The pictures shown are from my Xbox 360, which I have on the VGA input (running at 1920x1080).  I used to swap between using my Xbox and my laptop on the VGA input, since my laptop doesnt have DVI or HDMI output, and I would notice it here and there with my laptop but not to any great degree.  Most things my laptop is able to put on the screen is accurate down to each individual pixel, so having to look for text 1 pixel wide being shifted over is not as easy to see as text thats 20 pixels wide like on my Xbox.


I'd really hate to blame the cables for my Xbox and my Wii for being the source of the problem, seeing as they cost me $70 each (both are Psyclone brand cables), but one never knows.

  • Post Points: 5
Joined on 08/15/2007
Posts: 38
Points 45

Re: 2407WFP-HC VGA Image Degradation

Thought I'd give an update to give my thread a little bump.  I tested the cables, and it's not them.  Plugged my laptop, my desktop, and my mother's desktop into the VGA port and the shadowing still appears.  As for the component jack, plugged both my Wii, Xbox and our DVD player in and it still shows a dead black screen.

  • Post Points: 20
Round Rock, Texas
Joined on 06/12/2002
Posts: 29,581
Points 89,044

Re: 2407WFP-HC VGA Image Degradation

If under warranty, I can send out a refurbished replacement. If you want me to, I need the following in a private conversation (Click my name, click Send a Message) -

Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Operating system:
Video card:
Video card ports tested:
Reason:


  • Post Points: 5
 
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