Dell AIO 810 - Communication Not Available

RJW1501,

I have seen many devices fail because people update drivers using Windows Updates. Windows Updates are great for Windows ONLY. When updating drivers, Microsoft either offers the wrong drivers and/or they get installed wrong, causing many devices to fail.

Please follow the instructions below and then tell me what happens.

Disconnect the printer.

Download and run the patch, a MUST on Vista machines, until it prompts you to restart your computer.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit drivers

Vista 64-bit drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Rick

Rick

thanks for replying so quickly. I have followed your steps and everything seemed to install fine but I am still getting the "Communication not available error message". Have you any other suggestions?

Thanks

Richard

Richard,

Sorry try this tweak.

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

Rick

Rick

The boxes were already unchecked on each of the Root Hubs.

Richard

Richard,

What virus program, security suite and firewalls are you using?

Rick

Rick

I am using McAfee Security Centre which includes Virus Scan, Personal Firewall, Site advisor and parental controls.

Richard

Richard,

Sorry, busy last couple of days moving.

Allowing Printer past McAfee

1. Open the McAfee Security Center and then click on the ‘Internet and Network’

2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.

3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.

4. Then click on the ‘Advanced’ button which would have a new screen up.

5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.

6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’

7. Restart the computer

Rick

Rick

good to hear from you again - hope the move went OK.

I have followed your instructions and unfortunately I am still getting the same error. Have you any other suggestions?

Thanks

Richard

Richard,

I just Googled your computer. I see this is a desktop. Do you have the AMD Processor?

Rick

Rick

Yes it is the AMD Athlon 64 x2 Dual Core Processor 4400+

Richard

Richard,

See if you have this program and if so, the instructions are there to remove it. It is an issue with the Studio 1536 and might also be an issue with your model, but no one figured that out, yet.

  Uninstall AMD USB Audio Driver Filter  

To Uninstall AMD USB Audio Driver Filter

1. Click the Start button, and then click Control Panel.
   
2. In the Control Panel window, click Programs and then open Programs and Features.
   
3. Select AMD USB Audio Driver Filter, and then click Uninstall.
   
4. Restart the system when the uninstallation is finished.

Uninstalling the AMD USB audio driver does not impact systems with Microsoft® Windows Vista® Service Pack 1 installed.

Rick

Rick

this program is not appearing in the Programs and Features list.

Richard

Richard,

Doe this printer have some type of Kodak program?

Rick

Rick

Yes. We use a Kodak digital camera so the desktop has Kodak Easyshare software and we also have a Kodak printer dock although this is rarely hooked in to the computer.

Richard