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Dell Mobile Broadband Card Utility & Windows 7

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Latest post 11/16/2009 08:18 PM by NWNJ. 5 replies.
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Joined on 10/07/2009
Posts: 1
Points 20

Dell Mobile Broadband Card Utility & Windows 7

07 Oct 2009 07:27AM

Hi all,

 

I have a Dell Lattitude D630 and a built in 3G card. I have recently upgraded to Windows 7 Ultimate and the Mobile Card Utility refuses to start now. The spash screen pops up for about 20 seconds and then dissappears. The following is logged in the Event Viewer below.  Anyone have any wayto sort this?  I've also upgraded to the latest utility without any joy.  I have previously had the same issue with this utility with Vista Ultimate and the "Office Live Plug-in".

Log Name:      Application
Source:        Application Error
Date:          07/10/2009 12:52:47
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      laptop01.interfusion.local
Description:
Faulting application name: DMBCU.exe, version: 2.6.3.27, time stamp: 0x44733a1f
Faulting module name: DMBCU.exe, version: 2.6.3.27, time stamp: 0x44733a1f
Exception code: 0xc0000005
Fault offset: 0x00001bbe
Faulting process id: 0x12d0
Faulting application start time: 0x01ca4744aed1819b
Faulting application path: C:\Program Files\Dell\Dell Mobile Broadband\DMBCU.exe
Faulting module path: C:\Program Files\Dell\Dell Mobile Broadband\DMBCU.exe
Report Id: edcdae82-b337-11de-b154-001c2330ca87
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-10-07T11:52:47.000000000Z" />
    <EventRecordID>69500</EventRecordID>
    <Channel>Application</Channel>
    <Computer>laptop01.interfusion.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>DMBCU.exe</Data>
    <Data>2.6.3.27</Data>
    <Data>44733a1f</Data>
    <Data>DMBCU.exe</Data>
    <Data>2.6.3.27</Data>
    <Data>44733a1f</Data>
    <Data>c0000005</Data>
    <Data>00001bbe</Data>
    <Data>12d0</Data>
    <Data>01ca4744aed1819b</Data>
    <Data>C:\Program Files\Dell\Dell Mobile Broadband\DMBCU.exe</Data>
    <Data>C:\Program Files\Dell\Dell Mobile Broadband\DMBCU.exe</Data>
    <Data>edcdae82-b337-11de-b154-001c2330ca87</Data>
  </EventData>
</Event>

 

 

 

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  • Post Points: 20

5 Replies:

Joined on 05/29/2002
Posts: 2
Points 20

Re: Dell Mobile Broadband Card Utility & Windows 7

07 Nov 2009 12:13PM

I am having the exact same issue on my Lattitude D820 with the Sprint Broadband minicard.  My error message is the same.  I have also already installed the latest utility drivers (5/09) to no avail.

Dell needs to help on this one.

Tags:
  • Post Points: 20
Joined on 11/15/2009
Posts: 5
Points 55

Re: Dell Mobile Broadband Card Utility & Windows 7

15 Nov 2009 02:17PM

Yep, same thing here.  I have a Verizon wireless 5720 card installed in an xps 1330 and installed windows 7 and now the dell mobile broadband utility does not launch, just as in the first post.  Dell, where are you?

  • Post Points: 20
Joined on 11/16/2009
Posts: 1
Points 35

Re: Dell Mobile Broadband Card Utility & Windows 7

16 Nov 2009 03:13PM

I had the same issue also. The splash screen would appear, the moving box in the splash screen would go back and forth for a long time, then it would disappear and nothing.

Following the clue in the first post, I uninstalled the Office Live add-in using the usual Control Panel uninstall program feature. I believe this sometimes appears as an update via Microsoft Update. Anyway, I was skeptical but it fixed the problem! I might have need to do a restart.

So, it appears there is some weird incompatibility between the latest Dell Mobile Broadband Card Utility and the Microsoft Office Live add-in. Hard to explain but uninstalling that add-in definitely fixed the problem for me.

  • Post Points: 35
Joined on 11/15/2009
Posts: 5
Points 55

Re: Dell Mobile Broadband Card Utility & Windows 7

16 Nov 2009 04:43PM

Thank you.  This worked for me, but only temporarily.  It is doing the same thing again now though. 

  • Post Points: 5
Joined on 11/15/2009
Posts: 5
Points 55

Re: Dell Mobile Broadband Card Utility & Windows 7

16 Nov 2009 08:18PM

I just got it to work finally.  I uninstalled all of Creative media's Soundblaster software and their auto-updater application.  It worked after this.  There must have also been a conflict with Creative Media. 

  • Post Points: 5
 
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