Hopefully, this thread will help many in my current situation who are still having this issue.
I applied for a DELL business account a few days ago and was excited to get approved instantly. I continued on with my purchase, as I was instructed to, and the order was placed using the approved line of credit. Well, that was just the beginning of a frustrating ordeal with DFS.
The next day, I looked online and thought that maybe what I chose was not the best product for me as I saw a better one. So, I called to changed my order. Big mistake! I spoke to a sales rep, Wayne to be exact, and he cancelled the first order and placed another then stated that I had to be transferred for verification of this order. I said to myself, weird, but no problem.
After being on hold for about 2 minutes, someone from the verification department answers and asks me for my customer number, so I comply. She said that she had to verify my business which again, wasnt a problem. Then, here we go, she tell me that she apologizes but my business could not be verified. I asked her how could that be when I have been in business for two years and I was just approved for a line of credit. She said that the credit was not the problem it was the verification of my business. So, I asked her what could I do to supply them with what they needed in order to prove that it was me and my business. Well, she started to talk like a robot and just said that the business could not be verified and that if I wanted to pay for the order with another different method of payment than she could transfer me to the sales department. Again, wouldn't answer any questions let alone listen to anything I had to say. The call was ended.
For the next 2 to 3 days, I kept calling back with the same outcome. Even email the executive office and they forwarded the message to Esperanza who asked form the customer number so that she could so called look into it for me. The next day still no response and the day after that. I emailed her again and she stated that she was waiting for the verification department to get back to her. Emailed her again, guess what her response was? You guessed it, my business could not be verified and I could be call in with another method of payment. UGH, unbelievable! I emailed her back and said this, "I waited two days for you to get back to me to only have you tell me the very same thing that the verification department said which was what prompted the email to you in the first place. I should have known.
I offered to send these people my business certificate from the state for my business, bank account information, you name it, and still, nothing. On top of this mess, the account cannot be closed and items ordered will be kept on hold until the business can be verified by them. Grant it, it's supposed to be for one's protection but how can you fix a problem when you dont know what the problem is?
I mean, yea I could go and use another method of payment but that won't solve the problem. I wanted to know why they couldn't verify the business so that it could be corrected so that nor myself, nor anyone else would go through this again. They treat you as though you are trying to fraud them from the jump start.
So, this prompted me to do some research online about DFS. Well, whoa, omg, the reviews on this same problem is overwhelming! I mean the rating under the
BBB is an "F" and believe me I was so upset now. I should have done my research before even applying for credit. (This is what I read online guys) So many people ranting and raving about the same thing. In a sense I felt kind of good as I was not the only one going through this but, this is just horrible.
Again, I think that if there is a problem I think the best DFS can do is let you know so that you can correct it. If not for them, for the next company. Many of us are new to this and are learning as we go along.
The lack of assistance is unbelievable. Like I said, they treat you as if you were a criminal giving you minimal informartion, no explanation, just, you can pay using a different payment method.
If anyone has gone through this or is at this time, please, feel free to contact me. I would love to know how you made out afterall. Again, even after you email the big guys, the really dont care. They brush it off by forwarding your email to the very same people who are not assisting you in the first place.
I have not contacted the BBB and I first wanted to give them the opportunity to let me know what is wrong so I can fix it and beside, I dont think they need anymore bad reporting. But, I am tempted. We'll see how everything goes.
I mean, how do you get approved for credit inputting the same information you're giving to them but yet they cant verify it?
GO FIGURE~