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AIO 922 Print Problems - roller causing streaks

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Latest post 11/10/2009 06:10 PM by figged. 5 replies.
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Joined on 07/07/2009
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AIO 922 Print Problems - roller causing streaks

06 Jul 2009 10:34PM

I run Windows Vista 64.  I have updated all my drivers.  I have owned my 922 for about 2 years and have never had any problems.  About 4 months ago the printer started streaking.  It also shows doubled up blurred lines next to the white/light streak marks - a sign that printing over printed lines occurs. The blurred lines and streaks occur as a distinct pattern on the printed page. 

Each set of blurred lines and streaks are spaced exactly 1/2 inch thick. Then there is a gap of normal print which is spaced exactly 1 inch thick. This pattern repeats itself across the entire space of the page.  In addition to this, I can watch the print action occur and hear the roller gears crank as it turns, makes a noise, and leaves the white lines. 

i have looked inside the printer to see if there is anything caught but, it's difficult to see.

The strange thing is that test pages generally print perfectly.  The "Clean to fix horizontal streaks" option prints perfectly as does the "Align to fix blurry edges"  The only Dell option that does not print well is "Print a test page" which always has streaks.

Is there a solution to this problem?  Please advise in detail.

Thanks

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5 Replies:

Joined on 07/07/2009
Posts: 4
Points 50

Re: AIO 922 Print Problems - roller causing streaks

21 Jul 2009 03:52AM

Can anyone please respond to this problem with the 922 rollers?  There's got to be someone out there who has encountered this or knows of a solution.

 

Thanks

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Joined on 10/12/2009
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Re: AIO 922 Print Problems - roller causing streaks

07 Nov 2009 09:24PM

Did you ever find a solution??

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Re: AIO 922 Print Problems - roller causing streaks

10 Nov 2009 01:55PM

Kathleenx3,

Thanks for writing.  I'm amazed to get a response from anyone.

No, I never found a solution and nobody ever responded to me.  It's very frustrating.  Of course my warranty runs out right before this problem starts.  Now this AIO sits as a useless piece of plastic on my shelf.

do you have the same problem?  do you have a solution?

 

 

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Joined on 10/12/2009
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Re: AIO 922 Print Problems - roller causing streaks

10 Nov 2009 05:04PM

No, I am sorry, I do not.  I read somewhere that the roller is stretching the paper causing white lines and blurring (or ghosting?).    I read you should clean the rollers but I never found out how to open or access the rollers to clean.  I tried wiping inside the parts but that did not help.  I've had my printer since 2004 and through a dusty home remodelling; so I am surprised it has lasted as long as it did.   I went to Staples over the weekend and purchased a very inexpensive HP.

Since yours is new is it cost effective to get a tech support person on the phone?  It may be worth paying someone a nominal fee if it's an easy fix,

Good luck,

Kathleen

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Joined on 07/07/2009
Posts: 4
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Re: AIO 922 Print Problems - roller causing streaks

10 Nov 2009 06:10PM

After I found out my warranty expired, I opened up the whole printer (it's quite easy to do) and I cleaned everything without any change in performance.  It's really too bad that printers are made so poorly.  They are made as disposable items seemingly not meant to last more than 3 years.  I just hate the fact that this whole item will now be wasted and recycled.

hope your hp works for many years

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