Windows 7 free upgrade issue - Dell not helping!

Hi Todd, What you can try is the Unresolved Issue HERE. Use the customer Service link, and have your Service Tag number handy. You can find that on a sticker on your case, or press F2 and go into your BIOS, were you will also find it.

Did you register the system before trying to sign up for the free upgrade? Before you register it, the only sale date Dell has is the date they sold it to the reseller (MicroCenter in this case). That date is most likely BEFORE the June 26 cut off date.

When you register it, it updates the sale date to your date of purchase.

I had the same problem.  I contacted Dell through the link provided by the gentleman who posted before me and they had it fixed in less than 24 hours.  Good luck!

Thanksfor the help.  I bought the computer from Micro Center, a Retail store in Minnesota.  Dell is showing the system was invoiced on 6/16/09, but I bought the system on 7/2/09.  Speaking with customer service is driving me nuts! I just want to show them my receipt and be done with this.

Todd

lwh1993:

Thanksfor the help.  I bought the computer from Micro Center, a Retail store in Minnesota.  Dell is showing the system was invoiced on 6/16/09, but I bought the system on 7/2/09.  Speaking with customer service is driving me nuts! I just want to show them my receipt and be done with this.

Todd

You need to register it on the Dell site and then it takes a few days for it to show up. That is what happend when I  bought my Studio laptop from MicroCenter.

"Dell is showing the system was invoiced on 6/16/09, but I bought the system on 7/2/09.  "

Exactly. Dell has no way of knowing when you bought it until you register it.

This link should help.

https://support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer_retail?c=us&l=en&retail=mc&s=gen

EDIT: Sorry Dave... I was slow looking for the link.

My system is registered with the 7/2/09 date, but they are still having issues.  I called again and they say it will be fixed in 48 hr's.  Wow, this si frustrating.

Thanks for all the kind responses.

Todd

Wow, I just went I just went to the ownership transfer page.  How would I have known about that if you hadn't told me. 

This is bad on Dell and Micro Center. 

Kudos to everyone, hopefully this is a dead issue.

Todd

Well, I think both of your posts will be gone soon...

Are you saying you transferred ownership and registration and still are not having luck getting the Windows 7 Upgrade?

Assuming you met the other requirements (Vista Home Premium or higher, June 26 date, qualifying system), have you given enough time for the registration to update?

I know you can return the system, but Best Buy has 15% restock fee...

Good luck.

EDIT: Note the posts I was referring to have indeed disappeared.

Hey guys, it finally worked.  The ownership transfer must have been the thing.  Of course, Derll and Micro Center should have mentioned this somewhere.

Just glad to have it over!

Thanks for your thoughts and help.  Good luck to veeryone in getting win 7.

Todd

 "Of course, Dell and Micro Center should have mentioned this somewhere."

Absolutely. There have been issues even before the Windows 7 issues people are having. It has been mentioned several times on these forums that Dell needs to do a better job to get the word out about what steps need to be taken to transfer the ownership.

For the record, Dell has said they include a written set of instructions in the box, but whether they do or not, it is apparently not emphasized enough.

Glad you had success. Hopefully, others get the same result.

lwh1993:

Hey guys, it finally worked.  The ownership transfer must have been the thing.  Of course, Derll and Micro Center should have mentioned this somewhere.

Just glad to have it over!

 

Thanks for your thoughts and help.  Good luck to veeryone in getting win 7.

 

Todd

 When I bought  my laptop from Micro Center  there was a Piece of Paper with all the documentation that Specifically recommended That you should register you system with Dell. That main reason according to my salesman was to activate your warranty option. Even though MicroCenter is an authorized repair center they would still nee to show evidence that the warranty was activated.  Even gave the web address for which to do this with.

Yes. That is exactly what I am saying and yes I meet the requirements.

In addition to that fact, working with Dell's phone customer service has been a terrible experience. I am only echoing this notion which was raised by the original creator of this thread. I mean, you shouldn't have to worry about being "disconnected" during a transfer every time you call a company's customer service line. It seems like they are either ill informed about the situation, don't care or even worse are being instructed to push the calls under the rug.

I think it's hilarious that Dell chose to delete my posts. I mean the second one I'm not surprised about but the first one only contained complaints and dissent. I am curious to see if they will have the nerve to delete this one as well. No foul language in this one, just a warning to other Dell customers and perspective consumers of their products. Dell is not upfront with important information that you need to know as a consumer. You should not have to go digging around to find this stuff.

A 15% restock fee is a small price to pay given the circumstances. It's the principal of the whole thing. From the moment I purchased this computer it has been nothing but a headache...from Vista to the lack of customer service.

Conversely, when I purchased an iMac and Powerbook from Apple they functioned effortlessly right out of the box. I guess I should have not tried to switch it up and stayed with what I know works.

Thanks for your input.

I think it's hilarious that Dell chose to delete my posts. I mean the second one I'm not surprised about but the first one only contained complaints and dissent.

* Actually, in both post (8:00 and 8:04), you used character substitution to circumvent our profanity filter.