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problem with dell desktop

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Latest post 07/05/2009 07:39 PM by The_Namek. 3 replies.
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Joined on 07/03/2009
Posts: 2
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problem with dell desktop

03 Jul 2009 12:14PM

Hi

My dell pc dimension E520 is stuck on windows media centre edition box. The mouse and desktop (wireless) do not work. How do I work from here.

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3 Replies:

Music City
Joined on 04/29/2001
Posts: 3,724
Points 12,870

Re: problem with dell desktop

03 Jul 2009 04:40PM

subash kumar,
It's unclear what you mean by "stuck on windows media centre edition box." Can you explain that in more detail? Have you tried to restart the computer?

XPS One. Core2 Duo @ 2.2GHz. 2 GB DDR2-667. WD2500AAJS 250GB SATA. Intel GMA 3100 video. 20" WSXGA HD LCD. 2 Megapixel Webcam. 8X DVD±RW. 8-in-1 Media Reader. 802.11 a/b/g/n wireless. Integrated High Def Audio. Internal Bluetooth 2.0. NTSC/ATSC TV Tuner. Vista Home Premium SP2.

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Joined on 07/03/2009
Posts: 2
Points 70

Re: problem with dell desktop

04 Jul 2009 03:57AM

Hi

The computer boots up and then goes to this media centre edition box asking for a password. The keyboard and mouse are not working as they are wireless(blue tooth).

This does not change even if you restart the computer and the F8 does not work as well

regards

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Music City
Joined on 04/29/2001
Posts: 3,724
Points 12,870

Re: problem with dell desktop

05 Jul 2009 07:39PM

OK, it sounds like where you're getting stuck is the Windows logon screen. It may be best to verify your wireless mouse & keyboard are functioning before worrying about the operating system or the computer itself. Can you get into the BIOS by pressing F2 at the Dell logo or bring up the one-time boot menu by tapping F12 (also at the Dell logo screen)? Are your keyboard and mouse the bluetooth set Dell offered for sale with the E520? Do you have a USB keyboard and/or mouse that you can temporarily use with the computer? If so connect them & see if you can use the computer normally then give the procedure in this article a try.

XPS One. Core2 Duo @ 2.2GHz. 2 GB DDR2-667. WD2500AAJS 250GB SATA. Intel GMA 3100 video. 20" WSXGA HD LCD. 2 Megapixel Webcam. 8X DVD±RW. 8-in-1 Media Reader. 802.11 a/b/g/n wireless. Integrated High Def Audio. Internal Bluetooth 2.0. NTSC/ATSC TV Tuner. Vista Home Premium SP2.

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