Disgusted by the service I have had with Dell

I have never dealt with a company which treats it's customers so badly. Here's my story.

On the 15^th April, I ordered a machine through the Dell EPP.

Inspiron 546MT : AMD Sempron LE-1250(2.2GHz,512KB)

£243.05 in total.

Estimated delivery date of May 5 2009.

On the 1^st May, the estimate was changed to May 27 2009.

It was then changed to  the 4^th June.

On the 31^st May, I received a phone call from Dell who said they had difficulty charging my card.

I gave them the details again and was told that I would receive a call once it had gone through.

No call was returned, I checked my order online that evening and it said it had been cancelled.

I phoned up customer service to see why the order had been cancelled. They said it was a technical error and that I would have to speak to sales to re-order the machine.

£243.05 was taken from my account on the 3rd June 2009.

I spoke to sales and told them what had happened. They wanted to charge me an extra £40 for the same machine.

I emailed and complained again. Eventually they told me they had ordered the machine I had paid for previously.

On the 17 Apr 2009, a further £243.05 was taken from my bank account even though the previous amount has not been refunded.

From the 1^st June 2009 till the present, this machine has been ‘in production’, with an already expired estimate delivery of 11^th June.

So far I have spoken to 8 different people over email, none of which will tell me when I will get my money refunded or when the computer is going to be delivered. I have phoned up to ask when I can have my money back, when the computer is likely to be delivered. Every single time, it's apparently a 'technical error' and they will get back to me.

They *never* do.

All I want is my two payments back so that I can buy a computer at a place that gives a dang* about their customers.

Jamie Durrant.

<snip - removed my home page, in case they want to delete this again. Just google my name instead>

*This is the 3rd time I have had to repost this thread. Apparently posting this is against the Terms of Service.