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A disk read error occurred press ctrl+alt+del to restart

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Latest post 11/08/2009 12:53 PM by kriss6. 2 replies.
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Joined on 04/29/2009
Posts: 1
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A disk read error occurred press ctrl+alt+del to restart

29 Apr 2009 03:38PM

I have a Dimension e520 and I went to restore my system and half way through restoring it it stopped and told me to call Dell Technical Support and to click Finish to reboot. 

When it rebooted it took me to a black screen and at the top there's a blue bar that say www.dell.com and below that "Loading PBR for descriptor 2...done. A disk read error occurred press ctrl+alt+del to restart" I'll restart and it'll do it again.

I'm not sure what the issue is (I'm not very tech savy I just know the basics). 

Could you please help!

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2 Replies:

South Jersey
Joined on 07/06/2001
Posts: 31,196
Points 60,177

Re: A disk read error occurred press ctrl+alt+del to restart

30 Apr 2009 07:49PM

Hi, tikichan:

This error indicates a problem with the master boot record, or MBR. There is a chance your hard drive is going bad, or it may simply be a corruption of the MBR, which can be fixed. The first thing to do is run the Dell diagnostics on your hard drive. In order to do this, you need to boot the computer to your Dell Resource CD. Boot to the BIOS (F2) and under boot devices, set your first boot device to be the CD drive. Pop your Dell Resource CD into the drive and exit the BIOS saving changes.

If everything tests OK, then you need to repair the MBR. Load the Windows XP Reinstallation disc and choose Repair. In the repair console, run the FIXMBR and FIXBOOT commands.Then restart the PC and Windows XP should come back up.

Please post back and let me know what happened.

Please post back and let me know if you need more help. If my suggestions have helped you solve your problem, you can click Accepted Solution next to my post to tell other forum users where they can find help. Feel free to send me a PM if you like, but I will post suggestions in the forum, not by private message.

Osprey

CD/DVD FAQ

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Joined on 11/08/2009
Posts: 1
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Re: A disk read error occurred press ctrl+alt+del to restart

08 Nov 2009 12:53PM

Hi Osprey,

Even I also encountered the same problem recently with my dell laptop. I dont have the Dell Resouce CD(while purchasing laptop they didnt send the Resource CD) so can I ask for it now and do the process which you sent in your comments ?

Please kindly send the procedure of getting the Resource CD(Windows XP Reinstallation Disk) so that I would be thankful to you.

 

Thanks,

Kriss. 

 

 

 

 

  • Post Points: 5
 
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