Corporate Office Address/Contact

Contrary to what was said, Dell does not delete posts for 'telling the truth.' Dell has written Terms of Service which should be adhered to, otherwise posts may be deleted.

If posts were deleted simply for saying bad things about Dell, these forums would lose a lot of posts.....

"Well then, it was too bad you didn't read my posts before they were deleted. "

I DID read your posts. Apparently, you didn't read mine... Dell does not allow the use of asterisks to evade the TOS.

Whether to the user's comments were necessary or kind is a matter of opinion. I could argue the same lack of kindness about your implying I did not read your posts.

Regardless, Dell does NOT delete posts just because they say unkind things about Dell. Read these forums and that fact becomes obvious.

I honestly though I was the only person having an issue.  I have been trying to get a refund for about a month and a half, and cannot reach anyone.  Please let me know if you get a contact name or number.

Thank you,

Chris

James, why do you say '"If you challenge Dell, you will lose"?  That's exactly what I plan to do if I don't get anywhere.  I don't have money to just throw away and I am not going away.  I wany my $124 refund, and if I lose, I just lose, but I don't see how when I was never given any tech support service. 

Chris

I had a similar problem, and I was told I was going to get a refund in 10 days, but its about 60 days later and I still have no refund, so good luck on yours.  What in the heck has happened with Dell?

Chris

If Dell doesn't allow the use of astericks to evade the TOS they who is putting the astericks in my posts in place of a word I used.  I spelled the word out and the TOS or whomever put the astericks in in place of my Illegal word!

Chris, good luck in getting a contact name or number.  Even their 515 number will take you to India.  Maybe the best thing is to go to an outside source to force their hand.  Is it too late to go through your credit card company?

Chris, it cost me over a $100 to not only get my i-Tunes music deleted but all of my saved email.  Then in order to fix a problem that was caused when those two things happened the Tech walked me through reformating my OS only to find out they still didn't solve the problem but my husband finally did.

Thank you.  This was the only thing helpful I received from this day on the phone with Dell.  I used every bit of this to send my letter to Dell describing my situation.  We'll see.

I don't know if it was my post that helped or some other persons post but as you will see my post previous to yours has been deleted by Dell.  Unfortunately, they do not like anyone telling the truth.  Good Luck!

fisch48:

Dell doesn't allow the use of astericks to evade the TOS they who is putting the astericks in my posts in place of a word I used.

this forum has filters that will automatically mask words that it 'thinks' are offensive, and it has human monitors that selectively enforce their tos rules (removing system tag numbers, personal email address, and entire posts that they don't like)*.   i say selectively becuase they have repeatedly demonstrated that they do not even handedly remove posts based on the general reasons outlined in their tos, they just remove the ones that personally offened them, and not ones that offend other users when they complain.  this information is being collected and will brought to the attention of dell in time.  sure they can hide behind their blanket 'it is our forum so we can do whatever we want' but in order for them to be taken seriously they have to operate even handedly and it is apparent that many people feel and the ever growing examples suggest that they do not.

to the op, forget calling dell.  you obvioulsy exhausted this route.  report your issue to bbb.org.  that is the only thing that lights a fire under dell and gets a call back.  not that the dell people that respond to bbb.org complaints are perfect, and they have made promises to me that they did not keep but instead were followed up with a formal letter that refered to people at dell that work in the proffession that can not be mentioned here (the one where they still wear wigs in england, the one were a joke states that 1,000 of them at the bottom of the ocean is considered to be a good start...).  good luck.

* another example of this forums horrible design is that this automated filter is applied after the message is posted instead of protesting at the time of post so the user could modify (i will not say 'correct' as this is an entirely subjective issue) the post to confirm to the poorly written 'rules' of the dell tos.  if they were given out, this forum design would certainly win the award for worse message board design ever implemented.

As stated previously...

I feel your pain.  I have NEVER had such BAD (if I could cuss I would) CUSTOMER SERVICE  in my entire life!!!!  I wanted to simply get a tracking number for my order since I couldn't  understand the non english speaking person who left a message on my voicemail with the number.  I was TRANSFERRED 9 TIMES!!!!!  I have a laptop that the motherboard died in after only a year and a half.  I for one will NEVER BUY A DELL AGAIN!!!!!   I feel like tracking down the President of the company and giving him a piece of my mind.  Let me know if you reach him.

I wish I could help you.

I should have bought a MAC!!

Hi There my Name is Emily I am 17 years old, for Christmas my grandmother bought me a lap top (inspron 1525) at around $950. Ordered on October 2008, I didnt get the computer from my grandmother untill Christmas day. So I personally have not had the computer a full year. I loved the computer when I first got it what teen wouldn't. about 6 months into having it all the problems hit. I went on vactions and my screen got cracked well for a fee of $250 I had it replaced, No big deal that was pretty much my fault. Well after 10-12 Business Days my computer returned here is were all the problems began When I got the computer back and turned on I noticed that my sound drivers had been deleted as well as my web cam software, my wireless card software (meaning I had no internet), my DVD player software/Burner, I had also paid $50 for a virus protection and that was gone as well along with all my personal things, photoshop elements which runs from $90-$170. So what did I do I called up dell and in total hours I have spent 12+ hours on the phone with someone I couldnt understand what they were saying on top of wasting my time. So they sent me a box and within 10-12 business days once again I would have my computer back, so I received it and when I got it back it worked fine for one day perfectly and the next day I went to log in and it flashed my desktop for like 5 seconds and then would go completely black and not come back on, I then restarted it several times and the same thing. So I called DELL and the stupid reps asked me a hundred stupid questions asking if the screen was completely black and had I tried restarting it  and then gonnna tell me to calm down when I cant understand her. well got my computer fixed over the phone then the very next day i powered off my computer and when I went to turn it back on it just wouldnt come on, I called dell yet again and two hours later, a bunch of non sucsessful power shooting steps, my anger being through the roof the rep decided it would be best if they sent me a box to send my computer back yet again. today I called dell to see where my computer was and when it would be back and exactly what was wrong with it. it will be here in 3 days ish. The guy informed me that my warrenty is about to run out and that I should pay $220 to renew my warrenty, after he insulted me and argued with me for about 10 minutes he finally transferred my call. Ok but why would I pay another $220 for a warrenty when they havent fixed my computer if the first place so pay $220 to get the run around some more I dont think so! I will NEVER buy another dell and will advise everyone I know to not buy a dell as well. I may be just one person but I see all of the people in below comments that are also having problems that DELL refuses to fix. I am gonna take this to every news station News paper anything and everything I can do I will do... so below is the corporate number if you guys have any other ideas or imput that may be able to help let me know! thanks!

-Emily.

Dell Inc.

Michael Dell

2300 Greenlawn Blvd.

Round Rock Tx 78664

also The CORPORATE NUMBER!

512-338-4400

Emily,

BLESS you for sharing that information! I only wish I had read your post before placing my order for a replacement hard drive. I just joined the community and posted about my experience, although I think I put it in the wrong slot. The "rep" (and I use that term very loosely)  ordered the wrong hard drive for me, even after I gave him the service tag # and name and model number. I have spent hours trying to get them to pick up the incorrect one and refund my money and I am still waiting.Last night I was told that I could either find a UPS store to take this return to drop it off OR I could PAY another $10 for UPS to come and pick it up. FOR THEIR ERROR!!!

My next step is to write Mr Dell and tell him what HELL his "customer support" team dishes out to all of us and then like you, tell him that after owning 2 Dells I will never again purchase this brand. What amazes me is how many times in this country companies that were BUILT on the backs of the little people totally ignore us and could care less about their customer service. I worked in customer service for 7 years for a cable company and trust me, if a customer had an issue, we were given 48 hrs TOTAL to get the problem resolved with the last act being a phone call placed by ME back to the customer to make sure all was satisfactory. In the world today, the only thing that differentiates one company from another IS their customer service. Unfortunately DELL has not learned this lesson. 

I hope you get your problem resolved and thanks again for sharing this information.

Jodyrose

PS. I think we should take this discussion to their Twitter, Facebook and LInkedIn profile, maybe someone in the USA might be listening there and be willing to do what it takes to resolve the problems?