Corporate Office Address/Contact

fisch48,

If You need help with a problem, Please post your question in a new message.

You can take any problems with Dell to unresolved issues. https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues?c=us&l=en&s=gen&redirect=1

I suppose I am thick but I am not sure I understand about posting my question in a new message.  I am new to this site, as you could tell.  The help I need with my problem is getting a phone number where I can reach a real, live Dell Customer Service Rep. that is in the United States.  I made two phone calls this morning to the 512-338-4400 number and both times I was routed over to India.  I can not respect a company that will not give out a phone number to help the people that purchased their products.  I have a very difficult time understanding the dialect of those in India.  I also have a real problem when they say they will call back and don't.  What is really my problem is that after spending many hours on the phone their upper tier technicians have made my computer worse than before.  I was having software problems so had to purchase the contract for their help.  Well, their help wiped out most of my music in i-Tunes and removed all of my e-mail and contacts that I had saved.  Their response, "Oh so sorry!"  Well, I am sorry too.  Actually I am so angry right now that I would go out of my way to tell people never to buy Dell.  I don't want to have to write the Company or e-mail.  I want to talk to a person.  One that is getting paid with the money I spent there.  I don't want to be shipped to India and then travel through one department to another only to have my work and information deleted.  I know if I were to follow the link above it would be going to India as well as there is the one famous word that I heard over and over listed in the link ..... GLOBAL.  I don't want global!  I want local!

fisch48,

I can understand why you are upset. I would not be happy that someone suggest I delete my iTunes library.  If you are looking for local  tech the only thing Dell offers is "Your Team" http://www.dell.com/content/topics/segtopic.aspx/services/your_tech_team?c=us&cs=19&l=en&s=dhs

Your best bet is to work with your credit card company and let them hash it out with Dell!  Get your money's worth out of your annual fee/interest charges!  ;-)

Thanks for your input.  I am going to call them today becuse I get more upset every day as I am finding more and more things missing or hidden.  I can't believe Dell would do this to their customers.  What a cheap shot after paying top dollar for their merchandise.

Kazura - i'm not quite clear. are you suggesting that the posters credit card company will be able to help get their iTunes and outlook contacts back? i guess i need to switch credit card companies if that is the case.

Unfortunately not.  I don't know that anyone can get my information back and I am finding more and more every day that they deleted.  I am so angry at them.  What they suggested regarding the credit card company is to get them to disupute any charges that Dell posted to my account.  Like an idiot I purchased their extended warranty and the service contract for software problems.  They would only return a portion of the service contract so I will contact my credit card company to dispute the charges for me.  Maybe they will have better luck than I.

I hope that you find this information helpful. Here is what I got off the BBB.com website for dell.

Thanks, I 've been looking for an address as well. After hours and hours wasted on hold, rude customer service and worthless tech support - doing things like "take the battery out and replace it" or "delete all the programs from the desktop" - they finally say the harddrive is bad. Of course that was after we sent the laptop back for investigation. 

The "brand new" laptop was defective from the day it arrived and they still won't allow a return. They have had my daughter's money for 2 months and she still has no computer to use. They will be sending a new hard drive in the next few days. Somehow - that doesn't make things better.

I too want to let them know that not only will I never purchase another product from Dell, but I will advise everyone I know to stay away from this company. If you purchase a Dell  computer that works, then you are lucky. If not - well you will have an experience like no other!

I know if you call the 515 area code number it will take you directly over to India and I am sure all the other numbers will as well.  Good luck though.

It seems the address and Phone number to speak to someone in America is a big secret isn't it????    I have been trying for weeks to be able to contact someone in corporate and have had no luck what so ever!!!!!   But i am still trying..........I am so sick of trying to explain to someone who has no idea what i am talking about and keeps giving me catch phrases printed out for them to use....................that is if u can understand what they are saying at all!!!!

I TOTALLY AGREE................... I too will NEVER buy another Dell.  This is after having at least 5 of them and being satisfied with them for over 10 years!   I was also told by the tech who came to fix my computer then proceeded to blow up the hard drive and dvd player in it......that if i had paid $60.00 more in the guarantee portion i could have spoken to someone in America when asking for support!!!  Hot stuff huh??

AMEN.........................I TOTALLY AGREE WITH ALL U HAVE SAID!!!!!!

I called the 512 area code number for Tx...and actually got an AMERICAN to speak with!!!!!   Then she had to transfer me to INDIA...cause they cannot open my records here in America!!!!   If this wasn't such a sad case.it would almost be funny!!!! 

As your in home tech said, you can get guaranteed North American Tech Support for a fee. The $60 he stated does seem low, unless he was referring to one incident or call.

Here is a link to information about Dell's Your Tech Team, which guarantees the North American Tech Support and also adds other perks.

http://www.dell.com/content/topics/segtopic.aspx/services/your_tech_team?c=us&cs=19&l=en&s=dhs&~ck=anavml