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5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

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5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

02 Mar 2006 05:19PM
When I power on my switch, I get the following error message:
 
SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed
 
Is there anything that I can do to fix the switch or perform some sort of reset function?
 
Thank you,
 
Frank
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15 Replies:

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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

03 Mar 2006 07:27PM

This message is very strange.  Does it happens pretty much when the switch first boots - maybe you can post all the stuff that goes before this message when it boots?  This message makes me think that either the FW image is bad or perhaps the wrong FW image is loaded onto this switch.  Maybe you will be able to fix this by using xmodem method to reload the FW image for this 5324 switch.

Here is the section the doc on how to use xmodem: http://support.dell.com/support/edocs/network/pc5324/en/UG/config.htm#1126081

See the section on "Software Download" after going to this link.

Cuong.

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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

03 Mar 2006 08:05PM
Here is the complete bootup message (switch just circles through continuous reboots - i have two switches with this problem):

------ Performing the Power-On Self Test (POST) ------

UART Channel Loopback Test........................PASS

Testing the System SDRAM..........................PASS

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS



BOOT Software Version 1.0.0.21 Built 10-Aug-2004 13:33:06

##
########### ##### ###### ######
############## ######### ###### ######
############### ######### ###### ######
################ ########## #### ###### ######
################ ######### ###### ###### ######
######################## ######### ###### ######
###### ############## ######## ####### ######
###### ###################### ######### ######
###### #################### ########## ######
###### ################### ########### ######
###### ################## ############# ######
###### ################################# ######
################################################# ############
################ ################ ############# ############
################ ############## ############# ############
############### ########## ############# ############
############## ######## ############# ############
########### #### ############# ############
##
PowerConnect 5324 board based on FireFox 88E6218 ARM946E-S processor
64 MByte SDRAM. I-Cache 8 KB. D-Cache 8 KB. Cache Enabled.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...

Decompressing SW from image-1
7a8c80
OK
Running from RAM...

*********************************************************************
*** Running SW Ver. 1.0.0.45 Date 07-Jun-2004 Time 14:34:51 ***
*********************************************************************

HW version is 00.00.02
Base Mac address is: 00:11:43:9b:0d:80
Dram size is : 64M bytes
Dram first block size is : 40960K bytes
Dram first PTR is : 0x1800000
Flash size is: 16M
Loading running configuration.
Number of configuration items loaded: 0

Loading startup configuration.
Number of configuration items loaded: 0
Device configuration:
Prestera based system
Slot 1 - powerConnect 5324 HW Rev. 0.0
01-Jan-2000 01:01:22 %2SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib
init failed

***** FATAL ERROR *****
Reporting Task: ROOT.
Software Version: 1.0.0.45 (date 07-Jun-2004 time 14:34:51)
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

03 Mar 2006 08:14PM

Is there anything configure on these switches?  Anything connected to them?  I'll send a question to some of my colleague to see if anyone recognize this error message.  I'll let you know.

Cuong.

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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

03 Mar 2006 08:16PM
Nothing is connected. Switch is sitting on my desk and just has the serial console connection to the PC. I've started a firmware reload using xmodem - looks like it will take about 1 hour.
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

03 Mar 2006 10:02PM
I upgraded the code, but the same problem persists. I even tried power on/off.
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

03 Mar 2006 10:06PM
One of my colleague suggests that perhaps the problem is a corrupted flash or a corrupted config.  From the boot menu it is possible to wipe out the configuration and even wipe out the flash to start over.  If all else fail you could try that.  None of the people I talked to recognize this message so we are not sure what's causing it.
 
Cuong.
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

03 Mar 2006 10:10PM
To wipe out the CONFIG file, I should just type "config" after selecting option #2 from the Startup menu.

How do I erase the entire flash to start fresh?
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

03 Mar 2006 10:20PM
From the boot menu option 2 you can delete the startup-config file which will wipe out the config.  If this fails then the other options is to wipeout flash completely.  Once you wipe flash and reboots the system will force you to download the image again via xmodem to rebuild the image.
 
To wipe out the flash you need to access the advance menu by first getting to the boot menu and then type "ctrl-shift-6".  Choose the erase flash option and erase all sector (1-X - the menu will tell you what X is).
 
Cuong.
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

04 Mar 2006 09:46PM
I have tried performing a complete erase of the flash as per your instructions and the same problem is persisting.

There must be someone at Dell that knows and can explain what this error means. As you can see from the previous screen capture, all of the initial tests PASS for the switch.

Please assist.
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

06 Mar 2006 03:28PM

I'm forwarding question to development team who worked on this switch.  We'll let you know.

Cuong.

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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

09 Mar 2006 03:28PM

I have spoken to development team on this issue, they have some follow up questions:

  • Do both of the switches you have exhibit this same problem everytime?  Meaning that they both always reboot and fail everytime with this message?
  • Are these switches just sitting by themselves not connected to anything and get this error message on reboot everytime?
  • This continues to happen after you tried clearing DB and flash correct?
  • When you boot up, from the boot menu you can run system diagnostic on the box.  Can you execute the diagnostic and send us the capture of the diagnostic run?

Thanks,

Cuong.

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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

09 Oct 2006 09:03PM
Has this issue ever been resolved? I am experiencing the exact same issue with one of my 5324's
 
I reflashed it as well with no luck...
 
Here's a dump of the diagnostics report:
*********************************************************************
*** Running  SW  Ver. 1.0.0.47  Date  02-Nov-2005  Time  09:53:18 ***
*********************************************************************
HW version is 00.00.02
Base Mac address is: 00:11:43:9b:3f:50
Dram size is  : 64M bytes
Dram first block size is  : 40960K bytes
Dram first PTR is  : 0x1800000
Flash size is: 16M
Loading running configuration.
Number of configuration items loaded: 0
Loading startup configuration.
Number of configuration items loaded: 0
 BOXP_full_system_scan - BOXP_get_unit_id:  unit_num =1
 BOXP_full_system_scan - BOXP_convert_unit_num_to_unit_index: unit_num =1, lcl_unit_idx=0
 BOXP_smi_scan_on_slot - ENTRY - unit_num= 1, slot_num= 1
 BOXP_smi_scan_on_slot - BOXP_convert_unit_num_to_unit_index - unit_num= 1, unit_idx= 0
 BOXP_smi_scan_on_slot - update unit_idx= 0
 BOXP_smi_scan_on_slot - BOXP_get_slot_info - unit_num= 1, unit_idx= 0
 BOXP_smi_scan_on_slot - read slot_PTR
    $$$$ slot_state   =0
    $$$$ slot_number  =1
    $$$$ unit_number  =0
    $$$$ pci_bus_id   =16
    $$$$ conn_module  =1
 BOXP_smi_scan_on_slot - BOXP_set_module_db: - unit_num=1, slot_num=1, mod_type=1
 BOXP_smi_scan_on_slot - BOXP_update_system_dbs OK - unit_num =1,slot_num=1
 BOXP_full_system_scan -  BOXP_smi_scan_on_slot - OK
 BOXP_full_system_scan -  BOXP_get_slot_info: lcl_unit_idx= 0, slot_idx= 0
 BOXP_full_system_scan -  BOXP_update_module_env_tbls: unit_num= 1, slot_num= 1
 BOXP_full_system_scan -  BOXP_update_unit_env_tbls: unit_num= 1Device configuration:
Prestera based system
Slot 1 - powerConnect 5324 HW Rev. 0.0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_int_vector_mask : dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_int_vector_mask : int_vec= 12, int_mask= 12
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0 Testing Device Number 0

 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0
 BOXG_get_pp_info - ENTRY : dev_num= 0, unit_idx=0, slot_idx= 0
 BOXP_get_pp_list - BOXP_get_slot_info: NOT NULL slot_PTR
 BOXP_get_pp_list - num_of_PP_obj > 0 = OK
 BOXP_get_pp_list - return pp_PTR - for dev_num= 0 01-Jan-2000 01:01:25 %2SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed
***** FATAL ERROR *****
Reporting Task: ROOT.
Software Version: 1.0.0.47 (date  02-Nov-2005 time  09:53:18)
 
Thank you for any help...
 
/J
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

10 Oct 2006 01:53PM
No the problem was never resolved. We ended up throwing the switch away. The time to fix the issue was starting to cost more than the switch. We still have two of these switches in use. I bought the Dell equipment as a trial from our usual Cisco equipment. The Cisco gear is more reliable with much better software. Dell firmware has far too many bugs with the current firmware and poor documentation.
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Re: 5324 problem - SWINIT-F-INITPORTLIB: SW2C_dist_new_master_id:: Port lib init failed

24 Jun 2008 12:18AM

Still no solution to this issue?  I have a 5324 with the same exact problem.

 

 

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