Microsoft OS

Re: E6500 XP SP3 - Standby / Hibernate problems

krullery — Mon, 05 Oct 2009 20:13:24 GMT

My E6500 would not go into STAND BY but HIBERNATE was working fine. I tried many of the suggestions from previous posts (network card settings, web cam driver, Bluetooth disabled, etc.) but none of these fixed the issue. Dell rep suggested a BIOS upgrade from A13 to A14 but that did not fix it either.

I used MSCONFIG to boot with only basic services and STANDY BY functioned normally. Once I knew it was a running service causing the problem, I rebooted normally and then stopped one service at a time (Control Panel > Administrative Tools > Services), checking for STAND BY functionality after each. The problem was the "TdmService" from WAVE systems (TdmService.exe - file version 3.0.1.16) . I changed the startup type on this service from automatic to manual and this seems to have cured the problem.

Re: E6500 XP SP3 - Standby / Hibernate problems

kishorik — Tue, 22 Sep 2009 01:10:43 GMT

This is what worked for me...

1. Went to device manager

2. Right clicked on wireless lan minicard and clicked on properties..

3. Selected power management tab

4. Unchecked the "Allow the computer to turn off this device to save power"

optional..

5. choose disable for power save mode in "advanced tab"

Re: E6500 XP SP3 - Standby / Hibernate problems

freddykid — Thu, 02 Jul 2009 15:41:36 GMT

The Wake on LAN settings being turned off for my machine did not correct the issue. However I have the embeded webcam and installing the latest driver for if from Dell did correct this issue. Very quick to standyby now and wakes up without any issues.

If you have an embeded webcam you should look into this.

Re: E6500 XP SP3 - Standby / Hibernate problems

babajv — Tue, 23 Jun 2009 22:08:14 GMT

This definitely worked for me as well, I had to dig to get at it though.

This is what I did...

I went to 'my computer'->'right clicked'->'clicked on manage'->clicked on 'device manager' and under 'imaging devices' uninstalled the integrated web camera. I also had to go to 'add or remove' under 'control panel' to find the integrated webcam driver and unistall that as well. It got a bit funny because it would detect it and re-install it so i just kept uninstalling until it worked. Laptop hibernates well!!

Re: E6500 XP SP3 - Standby / Hibernate problems

mikeclifton82 — Tue, 23 Jun 2009 19:26:27 GMT

Hullo. New 6500's out of the box, XP, SP3 with the same problem. I log into Windows and let it try to go to stand by but it just hangs at the "Preparing to Stand By" screen. Have you had much luck with your issue?

Re: E6500 XP SP3 - Standby / Hibernate problems

eprosound — Fri, 17 Apr 2009 03:45:09 GMT

laptop computer (dell latitude e6500) with integrated webcam (creative webcam) will not enter system stand by or hibernate. Can also be perceived that the computer will not wake up from stand by / hibernate because after the screen has turned off one is unable to see that the computer is actually frozen at the ‘preparing to…’ screen.

found that an optional hardware microsoft update for the: creative technology ltd. streaming media and broadcast - integrated webcam breaks windows standyby and hibernate function.

uninstalled to microsoft updates driver and reinstalled from dell’s website. potentially could have rolled the driver back to a previous version

Re: E6500 XP SP3 - Standby / Hibernate problems

hccyong — Wed, 15 Apr 2009 06:49:17 GMT

I have the same problem with my E6400 when trying to go into standby or hibernate. I've installed many updates and also terminated many processes without success. However, I have found a repeatable scenario. If, right after startup/logon, I choose Hibernate immediately while things are still loading, it will hibernate. Then, after resuming/restoring, I can hibernate as normal, and the system no longer hangs. So the trick for me is to go into hibernate immediately after startup and then I can hibernate at a later time when I really need to. I'm not sure why this works other than the initial hibernation perhaps preventing something from full loading.

Re: E6500 XP SP3 - Standby / Hibernate problems

gouag — Sat, 11 Apr 2009 18:16:15 GMT

I had the same stand by problem on my M4400. I fixed it by removing all the dell software:

- Dell all day battery life configuration.

- Dell control point (and all related softwares: security manager, connection manager, etc).

Hope it helps.

Re: E6500 XP SP3 - Standby / Hibernate problems

babajv — Thu, 09 Apr 2009 17:11:32 GMT

I restarted my computer and actually un-installing the Bluetooth LAN Acess Server Driver and then disabling the bluetooth radio works fine... Hibernat is back in action. I hope this helps some (not all) of you ....

Re: E6500 XP SP3 - Standby / Hibernate problems

babajv — Thu, 09 Apr 2009 16:16:54 GMT

I had this same problem with the hibernate. When I went to Start->Turn Off-> Standby, my computer would go to the hibernate screen but would then freeze. So I found that there was under Control Panel->System->Hardware->Device Manager under 'Network Adapter' my bluetooth device would find and install automatically (without my permission) a 'Bluetooth LAN Access Server Driver'. When I un-install this with the radio on, my standby works fine. Upon coming back from standby it re-installs the bluetooth device. To solve this I tried un-installing and disabling my bluetooth radio, however, that did not work. Disabling the bluetooth radio with the network driver install also doesnt work. After attempting to Uninstall and keeping the bluetooth radio on again, the hibernat would once again freeze. Has anyone else tried this?

Re: E6500 XP SP3 - Standby / Hibernate problems

mhammer2 — Mon, 30 Mar 2009 14:33:44 GMT

I tried, with renewed optimism, to turn off the "wake-on" conditions to fix this problem. I found 3 of the four "wake on"s (not the "Wake on link") turned on and turned them off (within the INTEL 82567LM Gigabit Network Connection Properties). NG on standby attempt. I also tried turning off the "wake-up mode" with the Advanced properties of the Wireless 1397 WLAN Mini-Card. However, when I do that, the card stops talking to the wireless router. (Seems odd it would do thatt, but I'm looking to solve THIS problem, not create/work others!). I guess I'll just wait and see what else "develops" on this thread.

-M

Re: E6500 XP SP3 - Standby / Hibernate problems

PAL_CA — Thu, 26 Mar 2009 19:35:00 GMT

hi guys,

I called Dell support and after 2 hours of tests, i decided to reinstall all the system (not a repair).

It works. My E6500 was ship with pack2 of XP and it works (at least for standby, since i did not try the hibernate mode). When i installed pack 3, it still work but i was not able to set the hibernate mode. When i tried to set it up on the windows power manager it said : "the file is used by another application". I thought it was DCP system manager so i uninstalled it. but it still put the message error. I called dell, we spent 2 hours again to try to find the issue but were not able to fix it.

Tired of that, i reinstalled all the system again, but did not installed nor pack3 nor DCP connection and security manager. One very strange thing : i was not able to reinstall the DCP system manager from my CD : "the file dcpsysmgr.exe is marked for installation" was the error message (the dell support guy did not understand why). I was able to reinstall it from the file on the dell website.

It seems to work now, even if i had a bluescreen going to hibernate mode once on three tests.

Other stuff, i was desperate to see that with dell you have to reinstall all the drivers and dell application manually.

I will do an image of the system as soon as i have reinstalled all.

truly when someone will have find the origin of the problem, i will install sp3 again...

thanks.

Re: E6500 XP SP3 - Standby / Hibernate problems

steveinpdx — Thu, 26 Mar 2009 19:05:28 GMT

Dries -

Great job in giving the details on the steps you took. Your combination of action is likely a key to the issue, you got lucky as it worked for you under XP SP-2
I took all of these steps but it did not solve the issue on either of my two E6500's (XP SP-3). This issue might be SP-3 vers SP-2. Many of us had Hibernation / Standby working under SP-3 and lost it during an update, but to date we have not been able to determine what caused it.

Keep trying group... we need to keep the thread alive, most likely until additional updates become available.

Re: E6500 XP SP3 - Standby / Hibernate problems

driesd — Thu, 26 Mar 2009 07:22:05 GMT

Hi,

my standby/hibernate problems are now completely solved.

standby: setting the "wake on ..." definitely did the trick. setting them back made the problem reappear. I've working with this solution for a week now and haven't seen it anymore.

hibernate: trying out hibernate almost always messed up my video settings. when it got stuck at the black screen, after rebooting the settings were at 640x480 and 4-bit colours

so, as recommended I installed KB909095 (I have XP-SP2), then after updating to the latest nvidia driver (anybody having hibernate problems with intel video??), I disabled "hardware acceleration completely. tried hibernate and eureka: it worked! then I gradually increased the hardware acceleration and it kept on working. also tried to disable the power saving function of nvidia (who knows it considered hiberate as "low power"...)

anyway, it's been a couple days now hibernate really seems to be fixed. the only small issue I still have is that the screen doesn't come up again after it goes in power-safe, so I've disabled that. docking isn't perfect either, but heck that hasn't worked very well for any of the laptops I've had anyway...

best regards,

Dries

ps: maybe only one more thing to mention, I did a windows repair last week (so when XP is installed, boot with XP install disk, select "install" option and then "repair"...didn't expect that to work

Re: E6500 XP SP3 - Standby / Hibernate problems

steveinpdx — Wed, 25 Mar 2009 22:44:39 GMT

Dell posted another update to the DCP (Connection Manager) A14 (3/23/09) This is the the third update in 3 weeks. Maybe they realize there is still an issue. WAVE Tech Support has yet to directly reply to my two email inquiries, the first one over two weeks ago.

3/24/09; Installed it the new Connection Manager - I Still have the Standby / Hibernation issue.
(I have also updated Intel network drivers / setting discussed above)

The new Connection Manager is at: 578 MB (hope I got this link right)
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&cs=19&l=en&s=dhs&~mode=popup&file=303623

EVENTS viewer - any observations?
I'm getting one "warning": unable to determine the TPM Security chip state (This is WAVE error)
It looks like this started about the same time as the Standby/Hibernation issue, is anyone else seeing this? The times are not connected to the when I issue the Hibernation command.

Keep trying guys there has got to be a lot more of us out there having this issue - I have it on both of our E6500, purchased 2 months apart.