Microsoft OS

New Dell XPS Studio 1640 - Service Tag Not Found

micgin — Mon, 21 Sep 2009 12:04:53 GMT

First of all, sorry if this post is posted in the wrong forum section.

My Service Tag seems to be invalid or at least be missing in the Dell service tag repository.
I have copied the service tag from the back side of my laptop, when prompted so from the Dell support site.
I've also tried to retrive the service tag with the Dell (Active X) service tag retrival tool without any luck.
I bought the computer from Dell (Sweden). And since all the contact with the Dell support requires this tag I seem to be stuck.

Does anyone know how to solve this issue or have anymore information regarding it?
All I really want is to be able to download software (webcam, facial recognition) since I had to install Windows 7 (64bit) because
it's a requirement where I work.

Thanks!

Michael

Reformat Dell 1545

2006juanh — Sun, 22 Nov 2009 19:48:49 GMT

Hello,

My name is Juan and am having an issue with my laptop. I am unable to run a programs with out my computer malfunctioning. It gives me the Not Responding issue on every program. I have decided that I would like to reformat the hard drive but have no clue on how to go about this. My Dell did not come with any disks so I am not sure how this works. any assistance would be apreciated.

Windows Vista to Windows 7

ehbal — Sun, 22 Nov 2009 19:43:04 GMT

Two months ago I bought a labtop XPS M1330 with Windows Vista Home Premium. Can you help me to upgrade to Windows 7. What should I do?

Windows® 7 Option Upgrade Customer Care Team.

1cerberus — Sun, 22 Nov 2009 20:41:13 GMT

Thank you for contacting the Dell™ | Windows® 7 Option Upgrade Customer Care Team.

If you have questions about your order or require assistance for corrections, please visit the Contact Us page at

http://www.dell.com/contactdell

Kind regards,

Dell™ | Windows® 7 Option Upgrade Customer Care Team

Kind regards,

Dell™ | Windows® 7 Option Upgrade Customer Care Team

Original Message Follows: ------------------------

12 times still dont work----- Original Message -----

What has happened to the Dell Support ????????????

From: Win7Upgrade@dell.com

Windows 7 Upgrade and Partitions

gups — Fri, 20 Nov 2009 20:51:24 GMT

Hi - I just received my new Vostro 420 which comes pre-installed with Windows XP Pro upgrade discs for Windows 7 Professonial.

I understand that to upgrade to Win 7 Pro, I will have to do a clean-install. Ideally, I would like to partition my main hard drive (250gb) in two or three sections, with the OS and system files on one partition and data, music files on the others. My question: Will I have a chance to partition the drive during the clean-install process?

Thanks in advance for any input!

Dell link with help to install Reinstallation CD on a new hard drive?

Ricohoc — Sat, 21 Nov 2009 17:05:00 GMT

I will be purchasing a 500GB hard drive from Dell for my Inspiron 9300. Is there a tutorial or link on Dell.com that can provide a step-by-step process for using the Reinstallation CD(s) on a new hard drive? Thanks!

DELL C521........ PC RESTORE NOT WORKING

comolake04 — Sun, 22 Nov 2009 19:55:52 GMT

I have a dell c521 running xp sp2 when i bought it.. I recently upgraded it with vista home basic and couldn't get all my drivers to work. I tried to go back to win xp by hitting crtl. + F11 but the restore screen doesn't appear...I tried many times.

I didn't format the drive, just upgraded with vista from inside windows.

any advice would be appreciated, thank you.

Help wanted : Screensettings on Inspirion with Windows 7

S-Hansen — Sun, 22 Nov 2009 20:00:05 GMT

Hello

My parents has just bougth a Dell Inspirion 545 MT with Windows 7.

We have two problems, both regarding the screensettings.

1) When using the Windows picture- and faxviewer both the picture and the surrounding (white) frame gets a yellow gleam - Why? Does it have something to do with the other problem?

2) The font / the text / letters are quite close, e.g. under the icons on the desktop and also in Firefox. - Why? The solution is the standard 1600 x 900, and it's running with 60 hertz (only possible option). I have tried to remove the driver, reboot and install the newest from Dell's webpage - without result - BUT, if I change the solution to a lower, accept it, and then change it back to 1600 x 900 again it looks perfect - until the next reboot :(

Specs:

Graphics : Integrated Intel Graphics Media Accelerator 3100

Display : 20in IN2010N Danish Black Widescreen Consumer (1600x900) VGA

Problem with slow non operational desktop icons

arrowscotland — Sat, 21 Nov 2009 21:26:16 GMT

Hi, I have a DELL Inspiron 6400 running XP and Norton Internet Security 2009. The problem is that when I click the icons, Firefox, Outlook, etc they wither do not work or take multiple attempts and a lot of time to work. The problem is getting worse. Any suggestions on how to resolve would be much appreciated.

Thanks

Windows 7 Update won't Install

Clockworktarzan — Wed, 18 Nov 2009 20:28:05 GMT

Hi, can anyone help. I'm trying to upgrade from Windows Vista 64 bit Home Premium to Windows 7 64 bit Home premium.

When I try to install, I am told that I need to uninstall Kaspersky Anti Virus first. My computer is only 2 months old. I have never dowloaded this software in any form. I have searched the computer and can't find it anywhere. I have been to Kaspersky's web site and downloaded their removal tool. I ran it............. and that could not find anything either.

Any suggestions. I'm not very technical so I would appreciate simple instructions if you have any.

Error accessing system registry

jcolind — Sun, 22 Nov 2009 17:46:06 GMT

Using Vista Home Basic Service Pack 2 and attempting to install monitor calibration software via CD onto Dell Inspiron 530 I got the message "error accessing system registry". Then scanned and cleaned registry using PC tools Registry Mechanic, rescan gave no error. An attempted reinstallation still gave the error message. On shutting down the computer and restarting a registry scan gave the following

Highlighted key is missing or invalid

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Search\Gather\Windows\System Index

The HKEY line being given twice.

I have been looking for a direct email link to some support facility with no success todate and haven't a clue where to go from here.

Windows Vista Home Premium default langauge wrong for upgrade to Win 7.0

Paul_D. — Sun, 22 Nov 2009 10:37:55 GMT

I am registering for the free upgrade to win 7.0 but the default language is coming up as Dutch whereas my language is English.

There is no other option in the drop down list. I bought the PC as cert refurbished from Dell outlet a couple weeks ago.

Want to take free upgrade to win 7.0 but want Win 7.0 in English the same as Vista

Who should I proceed?

Thanks

General whinge about the DEL website and my XPS 1640 laptop and Windows 7 (NOT)

MartynBannister — Sun, 22 Nov 2009 11:50:59 GMT

I am generally pleased with my XPS 1640 BUT

I cannot do anything on the dell web sit, because it won't accept the Service Tag on the laptop as valid, which prevents me from adding the system to my account and getting customer support. A live chat with a sales representative led to one (and only one) solution - call the Dell support number during office hours. Well, funnily enough I am at work then, and I don't have access to my laptop. Also, why should I pay them so that they can get around the shortcomings of their website and back office systems? All I want to do this for is to get customer for...

my second whinge

why is my system not eligible for a free upgrade to Windows 7? this was not, as i recall, metioned at all when I ordered the system online from dell. My system meets the requirements of windows 7 and i bought it after june 2009, so whats the deal here?

Of couarse, I can'find out, because my service tag is invalid!

Sorry DELL, but this is extremely poor customer service. I always trusted you and recommended you to my friends. Now, I will think twice, or even three times before doing so.

Windows 7 driver for Inspiron 1420

ccyang45 — Sun, 22 Nov 2009 15:05:54 GMT

I was kind of surprised when I found there was no driver for Windows 7 on Insprion 1420 (is this machine so old that Dell doesn't want to provide the drivers??). Fortunately, the Vista driver works fine so far except the "Base System Device". Does anyone know what this device is?

Thank you very much.

Bios upgrade for windows 7

d-vine — Sun, 22 Nov 2009 04:32:09 GMT

I have an Inspiron 1720 andI purchased Windows 7, Home premium upgrade 32 bit to go from VISTA. When I tried to installed it said I could not install due to wrong BIOS and said I needed to update my bios. How do I find out which update I need and where do I get it?

"system32\drivers\nfts.sys" missing or corrupt

chels15 — Sat, 21 Nov 2009 20:17:22 GMT

Hi, recently I had 3 separate pop ups appear on my screen stating that a Trojan had been removed and then noticed that the applications tabs at the bottom of my screen had disappeared. I shut all programs down and was allowed to save changes to a couple of files and once at the desktop screen there were no desktop icons showing at all. I switched off my pc and on starting up my pc again, I received a black screen stating:

Windows could not start because the following is missing or corrupt:

system32\drivers\nfts.sys

You can attempt to repair this file by starting windows setup using the original cd-rom.

Select 'r' at first screen to start repair.

My pc is a Dell Dimension 3100 and I wasn't supplied with a Windows XP cd, I received a Dell card which says in order to obtain a copy of the operating system cd to visit support.dell.com/pcrt, on completing my details I was unable to enter my telephone number fully and then realised this was the Dell USA site, am I allowed to continue ordering the cd via that site?

Dell Inspiron 1501 - Windows Vista - Possible manual registry fix, or is it even needed?

Kinare — Fri, 20 Nov 2009 18:31:03 GMT

Simple problem: dang computer won't start.

Detailed explanation of problem: I'm pretty sure my registry is corrupt, but I don't want to lose all of my personal files doing any re-installation or formatting, which are the only options I haven't tried at this point... Is there any way to manually fix the registry without doing any of that?

Here's the scoop on what the problem is, and maybe you can tell me how to fix it without all this trouble. So basically, I was being bad and using my neighbor's unprotected wi-fi because I couldn't afford to get my own. The jerks decided to switch to Comcast, and a page saying something about activating service came up anytime I tried to do anything with the internet. After a few days and them still not doing anything about it, I thought perhaps the software had to be installed on my computer in order for me to feed off of them. So I downloaded it. It installed. I opened it up and it asked for an account number, to which I didn't have. I gave up, and proceeded to cancel. The program told me to restart my computer so it could set my configurations back to normal, so I let it do so. It never got past BIOS.

After about a week's worth of troubleshooting, I came to the conclusion (through a memory diagnostics) that the registry was corrupt. When my computer starts, it gets past BIOS, but then takes me to a screen telling me to repair my computer. I click the repair button. It does nothing but restart itself. I also tried to start in safe mode, but on the screen where it goes to load the windows files, it doesn't load any and restarts itself.

After trying that, I then popped in the OS disc and told it to boot from that. I ran memory diagnostics, tried to make it do the system restore (it said no restore point was there, but I know there were many), then I ran startup repair. One time it told me it could fix the registry by restarting, then another time it told me that it couldn't be manually repaired. In order to get into my computer at all, I was forced to install Vista on my recovery drive. That will only boot in safe mode, but at least it's something. So I do have access to my files, but only in safe mode and no way to back them all up. My recovery drive is only 10GB, most of which is now taken up by the new Vista OS.

Below is a summary of what is above.

Symptoms:

1. Won't boot from either safe mode or normal mode. Restarts when it gets to loading drivers.

2. When diagnostics is ran, errors are found on the OS drive. An message is displayed indicating it's a registry error.

Things I already tried:

1. Safe mode. D: Along with any other random configuration possible...

2. Copying core files from the newly installed OS to the old one. It only let me do a few, and probably not the important ones...

3. Startup repair, along with the rest of the diagnostics tools available on the OS disc. Takes me in circles no matter what I try.

4. Using commercial products to fix the registry. They find errors, but won't fix them.

5. Every other way you would think of to start off with... i need advanced help here people.

The only thing I haven't tried is re-installing the OS on the OS drive. Please don't tell me I absolutely have to... There must be a manual way to fix this...

Windows 7 and XPS 720

CodeBlueToo — Tue, 27 Oct 2009 15:21:07 GMT

I have received my pre-order of WIndows 7. I have run the upgrade advisor and have downloaded 3rd party drivers. I then go to the Dell Windows 7 page and do not see the XPS 720 listed as Windows 7 compatible. My PC is less than 2 years old...

Can WIndows 7 be loaded onto an XPS 720?

Why is the XPS720 not supported for Windows 7? Will the XPS 720 become supported by Dell in the near future?

I have only been able to find posts about blue screens etc. I use this PC for work, play, folding@home and cannot afford to have it down for extended periods.

Any and all info greatly appreciated.

Thanks,

Reinstalling Outlook Express

Ed P — Sat, 21 Nov 2009 15:52:24 GMT

I have windows xp and when removing games, outlook express and internet explorer decided to disappear as well. I have been able to reinstall internet explorer but no luck with OE. Have tried using the add remove programs feature, also restoring to an earlier point. Is this software on the windows xp disk some place?

Thanks,

Ed p

Dell backup and recovery manager

reza_pal — Sat, 21 Nov 2009 21:31:16 GMT

Hello I have bought a Vostro 1520 Dell laptop with Vista Home Basic operating system this summer. And with a software I extended my OS drive (partition c:\) in to 2 partition. But my windows and my files in system partition didn’t damage or remove. And I saved my D:\ partition which my recovery image was stored in. but when I press F8 button before windows login the boot menu appear but the “Repair your computer” choice isn’t exist in the list. And I can just run Dell backup and Recovery tools from windows. (it works correctly from windows.) I would like to know how I can make this program run correctly before windows login.(In F8 menu) I put my OS DVD and repair start up but nothing happened. In addition I checked partition’s name from OS DVD boot,so my new partition is named E:\ and my recovery partition is remained on D:\ partition. And if I install new windows (windows7 or vista) how can I install Dell Backup and recovery manager software. Best regards Mohammad Reza

Why no Windows 7 Option nor Drivers for XPS M1530?

gamo62 — Sun, 22 Nov 2009 08:06:25 GMT

Even though they are no longer sold as new, they ARE still sold in the OUTLET. Why in the name of Microsoft are there NO Windows 7 drivers for the M1530? And apparently the Windows 7 OEM discs do not include the M1530 as a model. What is going on?

No "repair your computer" after F8 in XPS m1330

podles — Sun, 22 Nov 2009 11:54:57 GMT

I need to restore my factory default system (My XPS shipped with vista business).

After hitting F8 during boot I have several options but no "repair your comptuer". Maybe it is because I installed Ubuntu as a second system (I didn't check if the option was there before installing Ubuntu).

The second fact is that since couple of weeks ago when I access "my computer" in windows I see two additional partitions that weren't visible before: it is d:(RECOVERY) and F:(MEDIADIRECT). To be frank it was after I accidently spilled a cup of espresso onto the keyboard - after cleaning and drying the hardware computer works almost perfectly but has this two partitions and "hibernate" option doesn't work. I googled a bit and found that Dell uses MS imagex software to do the recovery.

On the "recovery" partition I found an image "factory.wim" but have no idea how to apply the image. The imagex software is there also but it doesn't work from windows. There is also a program "PCrestore.exe" but it doesn't work from inside windows...

Should I make a bootable pendrive and try the imagex from DOS? Or maybe there is some other option?

Thanks for any suggestions.

podles

Windows 7 Restart button does not work

ian808 — Tue, 17 Nov 2009 09:55:41 GMT

I have a Dell Inspiron 545 w/ Intel Quad Q9300 @ 2.5mhz. 8 gb ram. 64 bit Windows 7 OS. I just got the computer a week ago and am happy with everything but still can't seem to figure this problem out and may have to return this if I can't resolve it.

I click on the restart button but the computer does not restart. Instead it just shuts down. I have to manually restart the machine by pressing the on/off on the cpu. Thanks in advance for your assistance!

System 32

sjboyer — Sun, 22 Nov 2009 03:08:10 GMT

I just re-loaded Vista & did an upgrade to Windows 7. Everytime I log in, I have a window open to System 32, how do I disable it?

XPS A2010 and Windows 7 (PCI simple communications controller)

RabidShark — Sun, 01 Nov 2009 02:50:35 GMT

I just upgraded my computer to windows 7 professional 32 bit and everything works fine, I have yet to find anything not working. Yet when I go to Device Manager I have the yellow caution by the PCI simple communications controller. I let it attempt to look for a driver and it can't find one and then tells me to go to the manufacturer of the device and see if they have one.

The problem is I don't know what the device is. Is there anyway to tell from the device manger?

Any help or ideas would be greatly appreciated.

Windows 7 upgrade disc issue

KJHawley — Sat, 21 Nov 2009 16:32:58 GMT

I bought an Inspiron 530 with Vista a few months ago. According to the Eligibility Criteria page, the Inspiron 530 is eligible for the Windows 7 Upgrade (it's listed as one of the models in the desktop drop down box). As soon as I received the desktop I registered for the Windows 7 upgrade. I just received my discs last week, but when I tried to run the Windows 7 Upgrade Assistant DVD, it wouldn't work - it got to a page that listed all the windows 7 minimum specs, and said that my model number was not eligible. I tried support chat, but haven't been able to get that to work for the last few days. I e-mailed customer support, and they were supposed to call me a few days ago, but they have not called back. Who should I contact now - Unresolved Issues?

I can only think of one thing that may be affecting the upgrade installation - the system originally shipped with 32 bit Vista Home Premium. Per Dell's policy, I requested & received a 64-bit version of Vista, and am currently running that. However, the discs that shipped arrived with 32-bit version of Windows 7 Home Premium - I assume that's because my system was originally configured with 32-bit Vista Home Premium. At this point, although I would prefer 64-bit Windows 7, I just want to get the upgrade over with, & would gladly install my 32-bit Windows 7 discs if I could get them to work. I'm not sure that's the problem, though- the Upgrade Assistant DVD clearly indicated that it was my model - Inspiron 530 - and not my current OS that's the problem.

How do you remove Dell Demote Access???

gilbert.2003 — Sun, 22 Nov 2009 03:42:44 GMT

I'm trying to upgrade my Vista 64-bit to Windows 7 with the upgrade kit that was sent to me from Dell. Dell Remote Access has to be 'temporarily' removed from the computer in order for the upgrade to continue, however, it keeps hanging at 'Gathering Required Information'. I've tried to uninstall in Safe Mode too, but still nothing. It always ends up as 'Not Responding'. Please help!!

Windows 7 upgrade site error

luthrasumit — Sun, 22 Nov 2009 02:10:02 GMT

I have an eligible system but the site is not recognizing my service tag number.

Upgraded to Windows 7 - no portable devices?

loonystar — Sun, 22 Nov 2009 02:10:09 GMT

Hi,

I upgraded from Vista Home Ed to Window 7. Under my computer, I don't see my other 4 drives that according to device manager is called Portable Devices. Can someone tell me how to have them listed on my computer?

Thanks, Mary

using backup before upgrading to Windows 7

doninwash — Sun, 22 Nov 2009 01:58:46 GMT

I have an XPS M1530 laptop and just tried to backup my files to a DVD before I upgrade from Vista to Windows 7. About half way through the backup, a message came up and told me to insert disk 2 to continue. The disk that was in the computer did not eject automatically (which I thought it would do since it was asking me to insert another one) and would not eject even though I pushed the control at the top of the laptop. Since I was not able to eject that disk I canceled the procedure. Even though the procedure has been canceled, the disk still will not eject. Why would it not automatically eject the first disk so I could continue with the second and why can't I eject it now even though the procedure has ended?

Windows 7 upgrade

debailey — Sat, 21 Nov 2009 22:36:24 GMT

I apologize if this post is in the wrong place, but this forum, like most everything else having to do with Dell customer support, is frustratingly non-intuitive.

I have been trying for weeks to get my windows 7 upgrades for my wife's laptop and my desktop computer. Both are eligible. I applied for her's and was told it could validate her system. I added the upgrade to my cart, and completed the process, but I've never received any word about if my request was accepted, when it should arrive, or if they even got my request.

For my desktop, it keeps telling my system is not in the database. I purchased it on October 26th. I'm entering the correct service tag and all the other information it asks for. I've sent in e-mails that haven't been answered, and I'm very frustrated. Would someone from Dell PLEASE tell me what I need to do to get my Windows 7 upgrade.

These are the 3rd and 4th computers I've purchased from Dell in the past few years, but if I can't get help from an actual human being soon, they will be my last.

Dell Dimension 2400 XP not booting - left with black screen with white cursor.

d. bee — Sat, 21 Nov 2009 12:20:53 GMT

Hi - I have a Dell Dimension 2400 that has served me very well for a number of years and hence have my entire life's work on the drive. At some stage yersterday i found that i could not execute any programs although i had complete control of the mouse /keyboard and file listing funtionality. I'd seen this before once in the past so attempted a controlled restart which i believe resolvedf the issue before The restart did not execute. I then tried a controlled shut down. This didnt execute either. I then tried a system restore that would hopefully rid me of any infectiion or issue and enforce a shutdown as well. Although i could select a restore date, this did not execute either. I then tried disconnecting the power and then turned the pc back on. The pc started booting but came up with the message "We are sorry any Inconvenience...." etc etc I let it boot as normal but although the bios check bar seemed to fill up ok and the the windows logo came up it reverted to black screen with a white mouse pointer and the activity on the drive/pc ceased. I tried the power reset again and tried choosing the boot in safe mode option but again this resulted in a black screen although it did say safe mode, but still the same outcome.

I then found my original Dell restore cd disc. I tried booting againn this time pressing F12 to boot from disc. This ddnt work. I then pressed F2 to disable the boot from drive as well. ( have tried F8 on boot as well)

I eventually got a message asking to boot from cd which it did and the windows setup window appeared. It loaded all the files/drivers etc and then asked if i wanted to repair or proceed with full windows load. When repair version didnt work, I tried both of these but still when booting the windows logo appears then the screen reverts to a black screen with white mouse. I have also now found that when it boots it is btpassing any of the error "inconvenience"display goes to the wndows logo & a window that says "windows xp setup is being restarted." The it just stos in its tracks.

I am now in a complete maze as to where i go or what i can do.

I also ran the original diagnostic tool cd i had with the machine and no errors were apparent.

I am running XP service Pack 2 - anti virus Avast and Spyware Doctor

Can somebody please help as my world is on this machine.

many thanks

d.bee

Vista 64 bit Device Manager Errors

rmoister — Sat, 21 Nov 2009 12:26:12 GMT

In Device Manager the entires under Other Devices include SM Bus Controller and four System Interrupt Controllers. They all have a yellow exclamation point. When I look at properties for each of these, the General tab says that drivers for these devices are not installed. When I go to the Driver tab and click on Driver Details I get a pop-up box that says No Driver Files are Required or Have Been Loaded for this Device.

I'm running a Studio XPS 435T.

Please help me understand what this means. Thanks!

Windows 7 compatability

willy1000 — Sat, 21 Nov 2009 23:24:29 GMT

Why is it I am unable to even open and run windows compatability software? I havedownloaded it from microsoft site as well as the Dell site. It installs an icon on my desktop but will not open. I am running the 64 bit version of Vista on my Studio 1537 model purchased Mar 29th 2009.

Windows 7 upgrade registratio

ogaaafr — Sat, 21 Nov 2009 22:54:19 GMT

The upgrade registration site seems to still has a problem with validating the service tag number. I have tried several times to no avail.

P.S.: My system has been registered for more t.han 4 months.

Dell Latitude D620 - Drivers for Windows 7

Tsigan — Tue, 27 Oct 2009 00:03:47 GMT

Dell Latitude D620 is compatible with Windows 7.

http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/dsn/en/document?c=uk&docid=360683&l=en&s=gen

Where i can get Dell official Windows 7 drivers for this laptop??? There are no drivers for Win 7 on support page....

I'm upset

Plz help me.

Thanks in advance.

XP shuts down properly, PC stays on, fans running

oscy724 — Wed, 18 Nov 2009 04:43:37 GMT

Hello, I have a Dimension 4500 that originally came with a 1.8Ghz Pentium 4 that I upgraded to a 3.06, without a hitch. The PC has Windows XP SP2 installed as well as Ubuntu 9.10 on a separate partition. Last week I changed out the processor (P4 3.06) to another separate P4 3.06 that I am testing for my familys computer.

No problems at all with the switch, except that when shutting down XP, it never completes, the hard drive shuts off, the disc drives stop and monitor goes on standby but the motherboard fan stays on as well as the power light. I must hold the power button down to actually turn it off. The strange thing is that when in Ubuntu, the PC shuts down normally, completely shutting down.

Any clue as to the cause of this? I have not tested putting the first P4 back in but I will soon. Although I'd like to know why this happens, if anybody can help I appreciate it. Thank you.

system restore stopped responding

gascarborough — Mon, 16 Nov 2009 15:26:26 GMT

i have a dell 540s running vista 64 bit. recently when i tried to install microsoft updates i realized that the system restore stopped working whenever it tries to create a restore point it just hangs doing nothing. i tried start up recovery, dell suppot tools, i ran sytem restore from the start up repair screen with no results. can anyone help

trying to load OS cd onto laptop to install on hard drive- dell inspiron 1501

freddydarksage — Sat, 21 Nov 2009 09:17:17 GMT

i recently had an update on my laptop and ran it. There must have been some sort of install error b/c it would never start up normally again. it would want to restore and it would pop an error code.

Because it was only an 80GB hard drive i went and bought a Western Digital hard drive 320GB that runs fine on computer

My problem is when i attempt to start from OS CD ( i changed priority to CD drive on startup) it attempts to load and when it is done a fatal system error appears(c000021a).

I believe that install order should be as follows:

1 OS -CD

2 updates

3 drivers/utilities

thanks

Dell Windows 7 Upgrade Assistant is not Updating Internet Explorer 8

jcollett — Sat, 21 Nov 2009 15:22:51 GMT

I have uploaded to Windows 7 with the Dell Upgrade Assistant tool. Now when my CPU boots up the Dell assistant pops up saying that the following software is being installed or updated. The list includes: Internet Explorer 8, High Definition Audio Device, ATI Radeon HD 4350, PowerDVD DX, Dell Remote Access. When the Dell Assistant tool pops up, it starts Internet Explorer 8 right away. Now on the status for Internet Explorer it has "Updating" but the issue is, it has been over 2 hours saying that is has been updating Internet Explorer. When I go to the Internet Explorer web page it says I already have the latest version. The question I have is it really suppose to take this long? This is a little extreme in my opinion. My computer was bought back in October, Dell Studio XPS. Any advice would be greatly appreciated.

Can't Install Windows 7 on my Studio XPS 435T Running Vista 64 Bit

rmoister — Sat, 21 Nov 2009 15:04:08 GMT

Rec'd my Windows 7 upgrade dvd last Tuesday. Since then I have tried six seperate times to install W7. Three attempts were as upgrades; three as custom (clean) installs. In all cases the installation process seems to go smoothly until it reaches the final segment where, after the third or fourth restart (complete with the MS colored balls) the computer goes to a blank screen and just stops dead in its tracks without any harddrive or DVD drive activity. I have let the computer sit overnight hoping it would work-itself-out but no luck. (I can see and move the cursor on the screen). I never get to the point where I can enter the product key. When I finally reboot the computer I get a message that Winsows Is Starting for the First Time, then I see the balls and then it hangs again.

All attempts have been with Windows Vista Home Premium activated and Service Pack 1 installed. I have run MS' compatability program as well as Dell's Upgrade Assistant. I have uninstalled iTunes, Norton, Roxio, the Realtek network driver, and Catalyst Control. (Uninstalling the network driver, as requested, does not allow me to download any updates during the installation process). I have run chkdsk with good results. All devices other than the keyboard, mouse, and monitor have been disconnected from the computer.

The computer was puchased in August and Dell replaced the factory installed harddrive three weeks ago. I have a 2.67 Core i7 920 processor, 6 gig of memory, 2 non-Raid harddrives and an ATI Radeon 4870 video card.

During one or more of the installation phases Drive 0 became Drive 1 and then reverted back when I reinstalled Vista. Volume names have been changed. For example the Recovery volume which was Drive D is now Drive G.

Can anyone please provide some advice on how to fix my problem.

Oh, the good news in all of this is that I have become very astute in re-installing Vista!

Thanks!

Bob

'Base System Device' driver

yuveesp — Sat, 21 Nov 2009 07:13:59 GMT

Hello,

I recently installed Windows 7 on my studio 1435. All the drivers were installed correctly but the 'Base System Device' driver couldn't be installed. I tried the 'Search Automatically for the updated driver software' option but no driver could be found. where can I find the 'Base System Device' driver?

Processor: Intel(R) Core(TM) 2 Duo CPU

OS: 64 bit

How do I unset "Read Only" and KEEP THEM UNSET?

EgaoNoGenki — Sat, 21 Nov 2009 06:18:27 GMT

I tried to unset read-only for all folders and files under a certain folder, and the data altogether was so large that it took about 35 minutes to unset them all.

Then I tried to save a story in one of those files. It told me it was STILL READ-ONLY!

Then I went back to the folder that I wanted to unset read-only from everything under it, and guess what, it said READ ONLY again!

I tested multiple times on a smaller folder, and it kept giving that "Read Only" was selected under "Properties."

These were all transfers from a hard-drive enclosure. Apparently, the enclosure set everything on that drive to "Read Only" by default.

Now, how do I unset everything that was set as Read-Only and keep it unset FOR GOOD?

Moreover, this is Windows 7.

Update: When I go to the Command Prompt, and type "attrib -r c:\users", it tells me "File not found - C:\users". Well, I don't want it to remove the attribute from one single file at a time, I want it to remove the read-only from the whole folder, subfolders, and ALL the files in it! Ironically enough, typing "dir c:\users" was able to bring up its directory, so if it can find the directory, why can't it remove the read-only attribute from there?

Update 2: When I tested removing the read-only attribute from one individual file from the Command Prompt, it said "Access Denied" and what I had just typed to command that. I'm in a real STUBBORN and precarious predicament, so I can only greatly hope that you can provide a way out.

Update 3: There's a remote possibility that even though I'm the sole user of this laptop, the OS doesn't believe I'm "admin enough" to be allowed to unset read-only. If so, how do I enable extra administrator permissions for this account? (And specifically to allow unsetting "read-only" from anything?)

XPS M1530 Windows 7 Drivers Support Page

torinorgist — Tue, 13 Oct 2009 13:34:15 GMT

Why when i insert my service tag it shows invalid informaton about my device with no support !????

When will Windows 7 drivers be available for XPS M1530 ?

Regards...

XPS M1530

Windows 7 upgrade LifeCam uninstall

steppenhannes — Sat, 21 Nov 2009 10:00:07 GMT

Hi,

I have bought a Dell Studio laptop 2 month ago with Windows Vista and I am now trying to upgrade to Windows 7. Whenever I run the Windows 7 upgrade advisor, it tells me that I cannot install windows 7 because I have to uninstall LifeCam version 1.1.0.0. However I never had LifeCam version 1.1.0.0 on my laptop but only version 2.0 which I have already completely uninstalled. Still the advisor software complaints about LifeCam version 1.1.0.0 and will not let me run the upgrade.

Any help or advise on this?

Stephan

Bios

Robert Moyer — Tue, 10 Nov 2009 17:40:25 GMT

HI all.

I am having a problem with my Dell xps 420, I had a hard drive failure , and I contacted Dell and they confirmed the hard drive was

bad and needed to be replaced, which they sent me, now I installed the hard drive and everything seems to be ok except for one thing ,when i boot up and want to go into the bios f2 will not work it just keeps right on booting up , now I thought something might of gone wrong with the installation of Vista, so I decided to re install Vista

I rebooted up and hit f8 but no joy would not work just kept on booting up, I looked into computer and I do see the image file but I cannot seem to get to it The file name is factory. wim, would anyone have any idea how I could start the image file and reinstall vista??

Bob Moyer

Control Panel - Administrative Tools Faulty

thyde — Wed, 11 Nov 2009 16:37:13 GMT

About ten days ago I reinstalled Windows XP on to my Dell Dimension 4500 and some problems arose. After updating some of the drivers, now Control Panel< Administrative Tools no longer opens along with some of the other Control Panel subroutines. Please can someone suggest a solution? I have no idea which driver download caused the problem.

thyde

My System

Dimension 4500, 2.53GHz processor, 1024Mb, XP, 160Gb hard disk, 80Gb hard disk, Roxio CD R/RW, Blueyonder Broadband & LAN, Dell Photo All-in-One printer. Iomega 500Gb hard disk, Toshiba 1Tb hard disk.
Dimension 4100, 1GHz processor, 256Mb SDRAM, ME, 20Gb hard disk, Adaptec CD R/DW, HP Deskjet 840C, Scanjet 3300c, Blueyonder Broadband & LAN.
Inspiron 8600, 1.4 Ghz processor, 512Mb SDRAM, XP, 40Gb hard disk, Philips CDRW/DVD disk drive, Blueyonder Broadband & LAN.

Netgear router.

Windows 7 and Dell Bluetooth 355 driver

Owen824 — Mon, 18 May 2009 08:24:36 GMT

I have a dell xps m1330 with the above bluetooth module inside. I recently updated to windows 7 rc1 (64 bit) and everything is working great except for this. i cannot seem to find a driver that will get this to work. Has anyone had any luck getting their bluetooth module to work with windows 7? any help is much appreciated.

Windows 7 - Billing Problem?

azndung — Sat, 21 Nov 2009 00:59:47 GMT

We're sorry, there was a problem processing your credit card. You may try again if you like.

I got this message from 2 different credit cards.

Both cards are VISA and it gives me the same answer.

One was tryed at 12:20AM and the other was tryed at 10:30PM

I don't know what else to do!

Help please!

How to Track Win 7 Upgrade Kit [India]

Mandar_Studio1450 — Sun, 01 Nov 2009 15:09:17 GMT

Hi,

I got mail from dell reg shipping of upgrade kit.. Shipper Name is DGM... whos DGM .. and how to use Track number i got in mail..

Finally.. After all huss and buss got the Windows 7 Upgrade KIT..

Contents:

Upgrade Advisor DVD
Windows 7 DVD
Information booklet
Invoice / Order Info Print Out.. [Guess what i got wrong one.. the Service Tag number is not mine .. rest of details are correct ]

I installed Cleanly .. Took Backup of Imp files n setup in pen drive..

Steps i followed:

Started my lappy , after booting Vista run the Advisory DVD..
Inserted Windows 7 DVD & restarted the lappy
Press F12 to boot 4rom DVD
Selected Custom Installation instead of Upgrade
Removed all the partion
Created 1st partition of 40GB in which system reseres 100 MB
Created 2nd & 3rd Partiion
Selected 1st partion of 40GB n clickd on next.. does all the steps
Finally after 15min i got my Windows 7 ready

So Vista R.I.P.. New baby born Windows 7