General Hardware

Studio XPS 1640 TV Tuner

jw85 — Wed, 11 Feb 2009 23:46:01 GMT

I've just received my 1640 and upgraded to Ultimate from Home Premium.

On reinstall of the drivers, i have an unknown device of 'WINTV-NOVA'.

This is obviously the tuner and i verified my testing media center.

I cannot find a driver for this device on the provided cd nor the dell website.

They list a AverMedia device but the drivers dont work so i dont think its this.

A google search brings up a Hauppauge device but none of the 10+ drivers worked.

Anyone any ideas what model\brand it is and why dell arent listing the right drivers!!

Updating my Integrated Webcam from 1.3 MP to 2.0 or better

CraftyLady1953 — Sun, 22 Nov 2009 16:45:25 GMT

I have a Dell Inspiron 1750, Intel Core Duo CPU T6600 2.20 GHZ Ran 4 64 Bit Windows 7 Operating system.

My question is I would prefer to upgrade to a better webcam and would like to know if this is possible. I had a 2.0MP on the desktop and the picture is much better. Could I also install that on this laptop and use that one instead of the integrated one or am I locked in with the integrated one. I am kind of new to all of this, any help would be apprectiated.

Lynne

Studio XPS 1640 Problems

jaideepnitin — Mon, 10 Aug 2009 08:41:28 GMT

I got my Studio XPS 1640 in the month of March In Karnataka India. I have probably used it for some little hours after that say max an hour a day. Some days back it started giving trouble, Windows would load very late. Also the screen would flicker and there is some beep sound coming. I was not able to work on any of the applications.

I lodged a complaint with the techsupport and finay a Service Engineer came home after a week (Delay was due to "Parts not availbale"). He changed the RAM and MotherBoard and still the problem persists. It looked like he is doing a trial nad error procedure. He was unable to detect the issue and he said he will change the Hard disk and Keyboard which he will get by Saturday thats within Two days. Saturday he did'nt turn and I was finding difficulty to get through the XPS helpline. Finall After 45 minutes holding the call I got through a rep. Again th same issue, "Parts not available". I was fed up with the kind of service Dell was providing. I asked the rep to arrange for a reund or replace. He gave me an email Id and asked to coorespond with the person who's their manager. He has to get back to me yet.

I was never expecting a shobby and unprofessional service from Dell. Anybody who's planning to buy Studio XPS 16 please avoid it. Its got lot of issues and the worst is Dell XPS service. They will not send you all the software first, then they will make you wait for all the repairs and technical help. I Have wasted a lot of money on phone calls will keep posted about the status. I have heard that Dell service is particulaly pathetic in India.

Another thing; I wanted to buy a Studio 15 laptop for my wife and I have halted the plan. I asked the Sales ep to send me a quote and I have'nt got it for a month now. Even my Brother wanted to buy a Studio 15 in Dubai and he settled for lenovo after finding that Dell has no proper setup in Dubai and he did not get a quote for about a month.

No wonder Dell is not in good financial health.

<Admin Note: Service tag removed per privacy policy>

Factory Restore on Inspiron 6400

eugenemcf — Sun, 22 Nov 2009 20:19:30 GMT

Hi,

After booting up and logging in as administrator, as per the instructions on the dell support, my computer doesnt offer that i can click on dell factory restore window. Is there another way of restoring the system, eg from the disks with the OS and drivers on them.?? Any help would be great thanks!

Dell Studio XPS 1640 Webcam Problem (Show 2 guy with a lock)

jasonjinct — Sun, 18 Oct 2009 15:43:31 GMT

Hello, I got a problem with my Dell Studio XPS 1640 Webcam.

My webcam is able to start, but show nothing in there, instead of a picture of 2 guy with lock in the middle. I'm not sure when this was happen, but in the morning, I still able to use the webcam, it work fine. But in the evening, the problem occur, I didn't do anything except I upgrade my BIOS to A11 and update my ATI 3670 Graphic driver. Tried restart, disable and enable webcam in the imaging device in device manager, none work. I attached a Screenshot of the problem. And here is my Computer Specification:

Dell Studio XPS1640, BIOS A11, Windows 7 32-Bit

Thanks in advance.

Dell Studio XPS 1640 Question

leiren — Mon, 17 Aug 2009 20:18:02 GMT

Hi guys

I bought a Dell Studio XPS 1640 laptop one month ago. There are too much problem on that Laptop, such monitor flickering, AC adaptor problem, easy to be hot and

speaker broken. I have asked an engineer to fix it. However, after i seached Dell Studio XPS 1640 on forum, I find thousands of topicsabout the problem about this

laptop. Now, I don't think it will be a good laptop even the engineer come to fix it. Maybe new problems come after the engineer. So is it possible that I return the laptop

and add some money to change a new better one?

Is there anyone can tell me? Thanks!

If the manager saw it and want to connect with me. Please send email to me.<ADMIN NOTE: Email removed per privacy policy>

Regards.

Lei

XPS M1330 Windows 7 Drivers

NegativeBeef — Sun, 15 Nov 2009 07:54:05 GMT

Where can I download Windows 7 drivers for the xps m1330? All I see in the drivers sections are for vista. Will Vista 64bit drivers work?

Studio 1555 shuts down during gaming/3D apps

Tipoo — Sat, 21 Nov 2009 03:13:21 GMT

My laptop completely shuts down during any 3D applications...Yesterday I was playing Half-Life 2 Episode 2, and about half an hour in it just shut down...No warning, no slowdown before hand, just shut down completely. The shutdown is repeatable with any 3D intensive program. I'm using the latest A08 BIOS and video card drivers, and I had the back of the laptop raised a bit for better ventilation. Has anyone else had this problem? I don't want to deal with tech support/sending my laptop in for repair in the middle of a university semester, so I'm going to wait until my break starts to contact them, if I don't find a fix before that.

Between this and the still-present screen flicker problem, I'm starting to get annoyed with Dell.

Core 2 Duo T6500 (2.1GHz) // 4GB Dual Channel DDR2 at 800MHz // 720p LGD7001 LED Display // 256MB ATI 4570 // Western Digital Scorpio Blue 250GB hard drive // Intel 5100 Wifi Link // 56 Whr/6 cell Battery

Only 3 months old, fans and heatsink are free of dust, no malware whatsoever.

Oh yeah, and I had Speedfan open when i was re-checking it, the temperatures seemed perfectly acceptable with a high of 52 degrees Celsius.

Scroll and Zoom on touchpad don't work after upgrade...

Joel87 — Sun, 20 Sep 2009 18:58:35 GMT

Hi,

I recently upgraded my Studio 17 from Windows Vista Home Premium to Windows 7 Professional. Everything is working fine except for my touchpad. It functions well except for the scroll and zoom features. I use to be able to zoom in and out by gliding my finger up and down on the left side of the touchpad and scroll by doing the same on the right side.

I looked through the drivers but I didn't find anything for the touchpad. Can someone possibly point in the direction of the driver, software, or a solution?

Thanks!!

XPS M1710 Video Failure and Temperature Monitoring

Gippsland — Fri, 05 Dec 2008 07:42:30 GMT

Hello All,

I recently had failure of Ge Force Go 7950 GTX in my XPS M1710 4 months out of warranty. Fortunately I had bought the machine using American Express so was covered by Amex Buyer's Advantage insurance and had excellent service from Amex once I got a quote to fix from Dell. I got 12 months' extended warranty and fix fom Dell. The first fix attempt was to install a refurbished video card which overheated in seconds when running a game. At second attempt Dell has replaced Video card, motherboard and fans and (fingers crossed) all appears OK so far.

I want to get the best possible out of this machine now so I would appreciate some advice about temperature monitoring software. I believe heat is enemy #1 for laptops, particularly high performance ones and I want some visibility into what is going on.

I have found positive comments about i8kfanGUI but I am concerned it may void my warranty as it affects fan control. Similarly I have concerns about RivaTuner.

For monitoring only software I have found HW Monitor 1.11 (not Pro) from CXPUID and Core Temp 0.99 which looks pretty basic and monitors core temperatures only.

Does anyone have advice about these or any other good alternatives?

Also, any comments about usefulness and effectiveness of laptop cooling mats?

HELP! My new Inspiron 1545 wont let me download programs!

sjm_89 — Sat, 21 Nov 2009 14:26:56 GMT

Programs such as msn messenger and itunes. the download sometimes get so far through the download and just seem to stop/crash. Ive tried disabling the firewall, etc and trying again but it still doesnt work! Ive also tried rebooting the laptop and the problem is still there. Im using Windows 7 home premium.

I dont know what to do next! HELP :(

Studio 17 Keyboard problem (solved already)

Bricorn — Sat, 13 Dec 2008 23:38:31 GMT

Hi, I fixed this - pretty much by accident - but couldn't find it mentioned in any online help, so I thought I'd post this in case it helps someone else.

First the symptoms;

I was having keyboard problems; Some keys needed pressing several times and even then were problematical. The worst culprits were in a circle i-o-l-m-n-h-u, but it spread wider sometimes and sometimes was almost normal. What REALLY didn't help was that most of my logon password is in that circle :( Oh, and the arrow keys were working on a single press basis, holding them down did nothing.

Now it gets stranger; clicking onto the guest account, randomly typing in notepad, then coming back out and into my own account mostly cleared the problem for a while. It SEEMED like hardware mainly, but sometimes like software. I was abroad at the time so I was trying to put up with it until I got home and could call the help desk without needing a mortgage!

Anyway, on the day that I got home, the touchpad completely gave up, completely unresponsive. I'm getting annoyed by this time - the laptop is only 4 months old. I checked the website again and found something for the touchpad - drain the "flea power" (whatever that is). Did that and lo and behold, the keyboard was fixed. Go figure.

So, if anyone has similar problems, try draining the flea power - power down the laptop, disconnect everything, remove the battery, press and hold the power button for at least 5 seconds, then put it all back together and power it up.

I hope that this helps someone.

Inspiron 1525 Laptop goes to a Black Screen when typing

glpirkle — Sun, 22 Nov 2009 19:28:29 GMT

I am experiencing a with my Dell Inspiron 1525 Laptop, Vista operating system, that is quite annoyance, frustration and irritation to me. The problem simply put is that as I am typing on the Laptop, the screen will go black, and the only way to get back to doing what I working on, is to use the power button, one or two times) to get back to the user id screen to unlock my userid. This happens with the system in normal operation mode or in safe mode. I have contacted Dell Helpdesk and they were of no help and suggest I either pay to get this problem fixed or come here to see if anyone could help me in fixing this problem and fix it. Anyone have any idea what is going with this?

Laptop battery question, sometimes will say can't detect battery

ttwarrior4 — Sun, 22 Nov 2009 19:22:24 GMT

its only 5 months old, windows vista home premium , dual core 2. I rarely ever use laptop without ac adapter so don't think its a battery health issue, but who knows.

It usually happens if i go in some chat room, skype or playing alot of poker , so i think. Not sure since thats what i normally do. But i will be online and then all of a sudden by the clock, it will say battery not detected.

Also today i rebooted and then it said 100 percent fully charged after i unplugged everything and back in. I took the ac acapter out to see what would happen and it still said 100 percent like its still plugged in, so confused on that part. I don't have backup checked on battery area.

It will also sometimes say not charging and sometimes does say charging.. So im thinking maybe its an ac adapter issue or maybe i have no issues at all..

Right now i have ac adapter in, says 100 percent and fully charged. If i take ac adapter out it takes about 20 seconds for it to say 5 hours left which what mine says now. But as soon as i plug it back in, goes back up to 100 percent in like 3 seconds.

XPS M1530 USB power issue.

SebaxG — Sat, 21 Nov 2009 04:53:09 GMT

When I first cold boot my XPS M1530 USBs are not recognized properly particularly the integrated webcam but the issue exists also with external USB. If I restart then the USB are recognized properly.

It looks as if the USB hubs are not powered correctly on first boot but on restart since everything is powered then everything is recognized properly. To get around this I reboot my laptop before entering my password and loggin in but it's a real annoyance.

Any help would be greatly appreciated. I have been fighting with this issue since my motherboard was replaced.

Thanks,

E6400 wake up from sleep mode

gig_2 — Sat, 21 Feb 2009 14:45:38 GMT

E6400 in sleep mode (either via Windows or by closing the lid) will start back within 1-3 minutes. Had the problem occasionally since new but started within 1-3 minut interval after first use in docking station. It will do it regardless of any program on/off.

running XP SP3.

any ideas?

Dell Inspiron 1525; "Plugged in, not charging"

Jim_Preston — Sun, 22 Nov 2009 00:49:34 GMT

I have a Dell Inspiron 1525 laptop computer, which was bought new in the spring of 2008, and I do not think it to be under warranty. Recently, it has developed the problem of being "plugged in, not charging." I have tried this with both my 6 and 9-cell batteries, and with three different chargers, and the problem has repeated itself, so I think it must be a computer issue. I think I have confirmed this by reading the computer info page (pardon the non-technical terminology) (accessed by pressing F2 from a boot screen) and going to the battery info page, where it states that the charging device is unrecognized (IIRC... I'll go back and look up the actual term in a jiffy.)

What would the solution to this problem be? Obviously, a laptop is not that useful if you have to plug it in all the time, and as my batteries are down to 1% and 0%, respectfully, this has been the case. I hope I won't half to replace anything

Thanks in advance,

Preston Parham.

32-bit Dell Vostro A860 drivers for Windows 7

MihaelaCovatariu — Sat, 21 Nov 2009 16:04:10 GMT

Does anyone know where can i find 32-bit Dell Vostro A860 drivers for Windows 7? I have been trying to get them but I did not find them on Dell website. This might be because Dell did not release them yet?

ST9500420AS drive with Precision M4300 laptop

BJL1 — Sun, 22 Nov 2009 17:48:54 GMT

I want to upgrade the hard drive on my son's Precision M4300 laptop. In reading the reviews, I see that the Seagate ST9500420AS rates the highest, with the Western Digital Scorpions following. I want to know if anyone has had any experience with the ST9500420AS in this particular laptop. Seagate admits that there are issues with the ASG model in Dell machines, but claim that there are no issues with the AS model. I have seen in some forums that people claim that they have the clicking/freezing problem with the AS models, also. I'm not sure if they actually have the ASG and don't realize it or if there truly is a problem with the AS model in this laptop. I'd like to hear about people's experiences putting this hard drive into this laptop.

M1530 overheating issue

Herpaderp — Sat, 21 Nov 2009 23:18:15 GMT

I've just realised that my M1530 has unusually high temperatures (I didn't realise beforehand because I just thought it was normal, this was before I started reading other m1530 users experience with overclocking etc..., where my temps would be higher without overclocking than them even when they overclock). Using rivatuner to measure, I idle at around 65-72 degree, and when I play modern games I peak at around 95 degrees (again, without overclocking), where as other users don't get far above 70 something when playing modern games. I've upgraded to the latest BIOS but that didn't help. Now I heard that this may be due to a faulty GPU, and that you can get it replaced for free with Dell so long as you are still within your warranty, the problem is I have no idea if I'm still within my warranty (I believe I got this laptop in the spring of 2008 but I don't quite recall, it may have actually been in 2007), and I may have voided it by downloading NVidia drivers with modded INF files from here: http://www.laptopvideo2go.com/ (is this the case?).

So as well as that, I also ask:

Is there any known solution to this problem without having to get the GPU replaced?

Has anyone heard of an issue to do with the modified drivers from laptopvideo2go and overheating (I will assume that isn't the problem unless people know otherwise)?

Power Issues E1705

Rando Eastman — Sun, 22 Nov 2009 18:33:27 GMT

I have an E1705 that has recently behaving quite strangely.

No system changes thus far besides replacing the AC adapter with the Dell part.

Symptoms:

Originally the issue was the display would not turn on with both the AC and battery connected. Upon removing the battery the system functioned perfectly on AC power along, as I surfed to Dell to find a replacement battery. Unfortunately the AC cable become disconnected and the system powered down abruptly. Now on startup the computer will not power on fully. The system power light illuminated, then after 2 seconds the system powers off completely.

Fixes so far tried:

Running off battery alone, Running of AC adapter alone, Reseating the memory and display cable connections inside the system, using an external monitor.

My battery clearly requires replacement, but it had been functioning on AC power. Now the system will not remain powered on long enough to even reach the Dell boot screen.

Ideas to try until I can order a replacement battery on Monday or is this an improper course of action if the system will not power on with AC alone??

Thank you.

Problems with USB devices Inspiron E 1505

msmusic711 — Sun, 22 Nov 2009 18:03:17 GMT

My internal CD/DVD drive died a year ago - the motor stopped working. So I have had to use external CD/DVD drives for my CD burning needs but I have had a lot of trouble getting them to work reliably. I am on my 3rd external CD DVD drive (I/O Magic) HL-DT-ST DVD-RAM GH22LP20 USB Device and it works fine in burning CD's but then it causes a blue screen stop error the next time I use my computer regardless of whether I just close the laptop or shutdown. Also, I usually have to restart my computer in order for my Ipod (1st or 2nd generation nano) to be recognized by the computer and in Itunes. I haven't had any trouble with my mouse or digital camera.

I went to the Dell website yesterday and downloaded the 2 chipsets listed for my Service Tag. I still get the blue screen error following any session that I have used the external CD/DVD drive to rip or burn a CD. The Ipod shows up in My Computer and on Itunes, but I am unable to sync music to it because Itunes cannot find the disk.

I have an Inspiron E 1505 with XP Media Center Edition

"Set up couldn’t find any drivers to match your hardware"

plavie — Sun, 22 Nov 2009 16:54:40 GMT

I have a problem with GeForce 8400M GS in a Vostro 1700 clean xp pro32,
I get message: "Set up couldn’t find any drivers to match your hardware"
After trying to install the driver :175.97 xp WHQL, A08 R190066.exe
All new drivers , installed in proper order.......

Does anybody have some suggestions?

Also did someone have any luck with those drivers:

156.83_xp WHQL, A06 R173730.exe

or same videocard but Inspiron 1720 series:
174.31 xp WHQL, A07 R180917.exe

or same videocard but from Nvidia website;
190.62_desktop_winxp_32bit_english_whql.exe

My original driver is: 6.14.11.5665
I think it is,on Dell website aka : 156.65 WHQL, A05 R168180.EXE

Thanks. P.

Geforce Go 7900 GTX is fried and my Dell XPS M1710 is out of warranty, so new motherboard?

Cunningcory — Tue, 25 Nov 2008 02:38:28 GMT

Hello everyone.

So I came home to a frozen screen yesterday. Upon restart, I noticed dotted vertical lines going down my screen. The computer went black before it could boot. I tried again in safe mode and was somehow able to boot that a way. However, after restarting to try a chkdsk, I am unable to boot back up whether in safe mode or normal.

I ran a diagnostics and got the error code 5300:0119 during the video test. This apparently means my Dell Nvidia Geforce Go 7900 GTX is fried from overheating while I left my computer idling on my cooling pad (go figure). I thought maybe I could replace the video card, so I called Dell Spare Parts to see if I could get a 7900 GTX (I'm no longer under warranty, so pay for it since you can't get it anywhere else). They said I should talk to XPS Customer Care first (which I thought wasn't available to me since I'm no longer under warranty). I was transferred and XPS Customer Care told me that my video card is integrated and that I couldn't replace the video card - I'd have to replace the entire motherboard. She then attempted to transfer me to Sales, but instead transferred me to a busy signal.

So my question is, do I really have to replace the whole motherboard? I have read in several places where those with XPS M1710s have had just their video card replaced or even upgraded to the 7950 GTX. So is there a way to buy a new Dell Geforce Go 7900 GTX and install it into the motherboard? Or do I have to buy a new M1710 motherboard? If so, what's my cheapest option here? Should I might as well just buy a new PC? I feel a little left out to dry with my warranty having expired earlier this year...

Hard disk Clone

numinbah — Sun, 22 Nov 2009 15:06:11 GMT

Can anyone tell me what is the largest hard drive that I can replace my present drive with.

I have an Inspiron 6400. I am trying to cone my present 100GB drive with a 500GB and it will not work.

If any one wants more information as to what happens after I try to clone, I will be happy to supply that information, But be warned it's a long story

Inspiron E1505 freezes up

TomDeshort — Sat, 21 Nov 2009 13:23:49 GMT

I haev this Inspiron E1505 that freezes up every time I use it. It takes around an hour, sometimes even less. The only thing I can do is hold down the power button for about ten seconds to shut it off. Sometimes when I start it up, it's unresponsive, and instead of turning on, the num lock light lights up, and the caps and scroll lock keys flash on and off for a while. Then I have to unplug it to stop it. The other day when I tried to run the onboard diagnostics, I got a message like this on a blue screen.

Error Code 2000-0123

Msg: Memory test failed.

Adress 0_00284E00h, Actual = 20202000h, Expected = 20202020h, Location = DIMM_B

Any help would be greatly appreciated.

Thanks

Dell Inspiron 1501 Safe Mode

DR350 Phil — Sun, 22 Nov 2009 16:28:17 GMT

How can I boot into safe mode?

Thanks,

Philip

Inspiron Keyboard problems

doug86 — Sun, 22 Nov 2009 16:24:39 GMT

I have an Inspiron 1720 tag #54G1G1 laptop. I had to reformat the drive a few months ago. Now, I have lost the use of the "home keys" i.e. ASDF and JKL; all other keys work fine. The machine hasn't ever been dropped or had anything spilled in it.

Should I try to reinstall drivers? Or perhaps a loose wire. Laptop is out of warrantee.

doug

Studio 17 laptop changes...

williamd007 — Sun, 22 Nov 2009 05:01:29 GMT

Hey Dell I just ordered a studio 17 laptop with a 4X blue ray burner in it on 11/12/2009. I noticed the 4X blue ray burner is now no longer an option on that laptop, or any other for that matter. Should I now be worried that you dont carry it as an option and will I actually recieve the 4 speed burner?

468-8113

4X Slot Load Bluray (BDRW) Rewritable Drive (BD Read and Write)

Dell Inspiron 1545 surface temperature

xroberx — Sat, 23 May 2009 12:52:56 GMT

Hello,

I bought an Inspiron 1545 5 days ago, and I have noticed it tends to get hot on the left surface (over the hard disk and processor I guess). It doesn't hurt but I would like to ask you if that is ok. I bought an acer travelmate 4 years ago and it also used to get hot but not on the surface, only on the down side.

Also it would be nice if someone from Dell told me if the fan of this machine is software controllable. I think it would be better to make the fan keep running at low speeds than making it go to full speed when it gets too hot.

Thank you.

Studio 1535 to Windows 7...?

bhavinshah88 — Fri, 18 Sep 2009 14:14:32 GMT

Hey, I'm pretty sure others will be interested in this too so I thought I'd ask here.

I bought the 1535 last year with Vista Home Premium 32-bit. I will be getting Windows 7 Home Premium 64-bit. Here are my questions:

1. Where would I find the correct drivers? Should I just use the Vista 64 drivers for Studio 1535?

2. If I had to format my HDD for some reason, would I be able to re-install Windows 7 with Upgrade media? I've read that the installation will ask for my Vista install disc - will the one that Dell supplied work for this?

Thanks in advance.

Studio 15 Laptop webcam not working

katylovescoach — Sun, 22 Nov 2009 05:37:56 GMT

Hi all

I've had my laptop for about a year now. About 6 months after I got it the webcam suddenly stopped working. When I try to load it to take a picture it says "Please plug in a supported webcam"

I tried re-installing webcam central, and updating the drivers but neither worked. When i tried the driver it popped up with an error message but then acted like it worked.

Any ideas?

Help me! Battery problem on my Inspiron 1545

thinice — Sat, 21 Nov 2009 16:19:22 GMT

I have a brand new Dell Ins 1545 (bought it just a month ago). Today, I turned on my computer, and after a while it suddenly shutted down. The battery was %74 full. Then I tried to turn it on again but there was nothing happened. It works fine with the ac charger plugged in, but when I unplugged it, laptop just shuts down. By the way, while it is working with the ac charger, it says battery is recharging and it shows still %74 full and there is no change. Please help me. Thanks.

keyboard delay w/ typing words issue

Botsy67 — Sun, 22 Nov 2009 14:13:24 GMT

I am new to this forum but I have searched through it for this strange issue that I am having with the Keyboard of my D620 (1.83Ghz-3GB RAM) with XP-Pro. While typing an email or anything else for that matter, there is an annoying delay with the actual words on the display, sometimes nothing prints even I typed the letters. This issue starts to happen after a new Mother-board was installed by a certified Dell-Technician under warranty. Everything else works great though. Is there a setting I use do to avoid this delay? I plan to contact Dell Technical support again on Monday if there are no simple solutions or suggestions from this forum. Thanks in advance for any help and support. Cheers,

Dell Inspiron Mini 10 - Touchpad is a real nightmare

schmelzd — Mon, 20 Apr 2009 06:54:28 GMT

Hi there, does anybody of you know how to set the built-in touchpad of the mini 10 so that it works properly? I especially have the problem that I like to operate the left and right key with the index finger of my left hand while I use the index finger of my other hand to slide over the pad (simultaneously). What works fine with all other laptops I used so far is a nightmare here as the keys are integrated into the pad and so the surface of the left and right key is being sensed by the pad while touching. Can anybody help me to get this solved? I updated the ELAN driver, however there is no new function which allows to exclude the pad's sensing area from the key area.

Many thanks in advance for your contributions!

Dirk

Why is DELL not providing Windows 7 Drivers for M2010?

crc2 — Wed, 18 Nov 2009 10:30:26 GMT

My XPS 2010 was purchased early 2007 with XP Pro under warranty until Dec 2012. I expected this (then) top of the range product to be future proofed such as being OS upgradeable. After testing the system with Windows 7 advisor and gaining a Green for Go, I contacted Dell about the few hardware updates to be expected. They informed me that a week or two after Windows 7 launch date 64 bit drivers would be available. I then upgraded the RAM to maximum 4GB and purchased Window 7 Ulimate 64bit (clean install). First dissapointment to note is that only 3.25GB RAM was usable, but Windows 7 was noteably faster, easier to Navigate and network friendly. So good in fact I likewise upgraded my Sony VAIO laptop and clean installed the same Windows 7 version.

Well, as most in the community know the much needed Dell Windows 7 drivers for not so old PC's have not appeared. However, rather than wait patentiently I contacted Toshiba for a 64bit Windows 7 driver for the 350 Bluetooth module (etc) and they refused to help as the 'module' is not a "stock item" . It can only be aquired through DELL apparently. Likewise the Broadcom NetXtreme 57xx Gigabite Controller, and the ACPI\DELL8010 function controller(s). There is nowhere else to go but to trust and rely on DELL. In the emantime things got so bad I had to bypass the DELL bluetooth keyboard and mouse by buying a Microsoft USB Dual Reciever solution. The DELL keyboard and mouse are now gathering dust.

Today I telephoned DELL because none of my SERVICE requests have been answered. Using their 0844 338 1066 number and getting new reference 647532722 the end to the story is that I learned (contrary to all previous advice) is that DELL will not be providing any Windows 7 drivers for the XPS M2010. I asked who to complain to about this scandal, and advised to enter my comments onto this forum (why? - because DELL senior managers read it)!

I have to say thank you to all the senoir bosses who don't like to face cusotmers for wasting my time and money. I think it is very wrong of you to splash your webise about supporting Windows 7 sell lots of new machines at thye expense of ignoring your loyal customers who want to upgrade to an advanced more beneficial Microsoft OS system. My trust and confidence in DELL is seriously dented by misleading me into wasting money and time, and then dumping me when all I want is some Windows 7 drivers. If you truly support Windows 7 then give service to all your old customers as well as new!

Inspiron e1505 LCD turn black when i increase brightness

BrainyMD — Sun, 22 Nov 2009 13:31:56 GMT

Hey everybody,

I got an interesting problem which has been bugging me for a while, all help appreciated.

Whenever I increase the brightness of the LCD, say above 30-40%, something will start buzzing at the bottom right corner of the screen continuously. If I go higher with the brightness, above 60%, the LCD will turn black in a few seconds and I have to close the lid and reopen it and decrease the brightness immediatly so the thing does not keep happening.

I am not sure if it is a fuse problem or some faulty wiring. I wonder if anybody had a similar problem or got a solution to get me out of this misery, because soon enough, i will need reading glasses if this does not correct. Thank you.

Beeping sound from hardware on Vostro 1500

jwblue8 — Sat, 21 Nov 2009 02:57:29 GMT

There is a beeping sound coming from my computer hardware (motherboard?). It is Vostro 1500. The sound is coming from above the keyboard, near the screen. It sounds like a heart monitor sound that lasts about 2 seconds. It is coming from a piece of hardware. It happens randomly. About once a week.

I don't think it is a heat issue.

Studio 1555 DVD slot loading drive auto eject disks

poople — Sat, 21 Nov 2009 16:55:54 GMT

Hi there,

I have owned a laptop Dell Studio 1555 for 2 months. The laptop has a PLDS DL-8ATS slotload 8x DVDRV. The drive works fine until last week, it auto ejects any disks put in either in BIOS mode or in a Windows session. Does somebody have a suggestion on how to get it fixed.

Regards,

Hoa Le

Seagate Momentus 7200 rpm HD in Studio 1557 vibrates laptop - proven

Scrif — Sat, 21 Nov 2009 15:03:25 GMT

All,

I purchased a Dell Studio 15 (1557) about a month ago and as soon as I turned it on I noticed the entire bottom portion of the laptop (where the kybd and mousepad are) 'vibrated' - enough so that I called Tech Support for help. At first I thought it must be a bad fan, but after we ran through the Diagnostics and tried different fan settings, the vibration stayed. it wasnt until we put the HD to sleep temporarily that the vibration went away.

Tech Support said it was a bad drive so I had to send my laptop away for 2+ weeks (wow!). I eventually got my laptop back with a new HD installed - the exact same model - a Seagate Momentus 7200 rpm. Im not sure how the repair depot determined the laptop was fixed, because the vibration was still there.They also gave me my old HD back so I could grab any data - so I tried my old HD again to make sure there wasnt a mixup. Sure enough, both the Seagate drives Vibrated.

I did some googling and this seems to be a common issue with 7200 RPM HD's, specifically the Seagate. Besides running HOT, they also VIBRATE.

I called Tech Support again and they wouldn't believe me. They wanted me to send the laptop back to the repair depot so they could replace all the replaceable parts and find the issue - I said 'no way' - this laptop is brand new, only been used for 2 days, and Im not going to wait another 2-3 weeks to use it.They said, ok, we understand and we'll send you a brand new laptop (same model etc) so you wont be without a laptop. Unfortunately, they wouldnt let me pick a different HD (sigh) even though I was 110% sure it was the issue.

Sooooo, I went out and purchased a 5400 rpm WD Scorpio Blue. I installed it in the Laptop and BINGO!!! 'No Vibration'. None at all!

Im at a loss as to where to go from here. I've already forked over $1500 to Dell for a laptop that has a proven issue with the HD. Dell wont give me a different model of HD. I've spent another $100 for a 5400 RPM drive that fixes the issue.

I suppose I can sell the Seagate 7200 - but will it void my warranty?

Anyway, I thought I should post my experience so others could benefit from my frustration and troubleshooting.

"The service tag is not valid"

noodle6491 — Thu, 06 Aug 2009 20:29:29 GMT

I purchased a Dell Studio 1555 laptop from Dell online in the UK on the 1st of July, and when registering for the Windows 7 Upgrade Program, it states that it is not eligible. On checking the Dell Customer Support website, it states that my service tag is not valid. I have checked on the Laptop, the box that it came in, and the BIOS, and this is indeed the correct service tag.

I cannot find any way of contacting Technical Support which does not require the Service Tag, other than an expensive phone line, which I would prefer not to use unless really necessary.

How do I go about validating this service tag?

Laptop Top/Screen-Alignment on closing

frankhall — Sun, 22 Nov 2009 11:49:10 GMT

The right side of my 1505 screen/top seems to be seperating and catching when I close the unit. The laptop rarely travels and is pampered. Thank you in advance. Frank

dell touchpad does not work

askabdou — Sat, 21 Nov 2009 14:29:55 GMT

hi everybody

i have upgrated from vista to windows seven, everything goes well, except the DELL TOUCHPAD. it does work; especially to go to the top and down of the page (horizental-vertical)

i downlaod the synaptics driver, but it is just classic

thanks and bon weekend

manually installed windows xp and now I cant access symantec pc recovery need help

deepa255 — Thu, 19 Nov 2009 00:35:06 GMT

I have a dell inspiron 6400 laptop and I was having problems, so I tried to restore my computer by pressing ctrl and f11. This didn't work for some reason, so I decided to restore my computer manually by installing the os from a cd.

After doing this when I press control f11 at the boot up screen the symantec pc recovery screen doesn't show up.

I don't know what the problem is ?

Do I have to contact dell for a cd ?

can I fix this problem without it ?

Need help thanks

Dell XPS 1701 Recovery CD's

cravinrange — Sun, 22 Nov 2009 00:23:21 GMT

Does anyone know how I can obtain recovery CD's for my laptop XPS 1701 purhcased late 2006 early 2007 and an obvious expired warranty?

Thanks

Studio XPS 13: Notebook System Software not available for Windows 7

namushere — Sat, 21 Nov 2009 22:57:04 GMT

Hi,

I am planning to load Windows 7 Pro (64 bit) on my Dell Studio XPS 1340, which came loaded with Vista (64 bit) a few months back.

When I try to find the drivers for Windows 7 (64 bit), I find there is no "System Utilities" section, which should contain Notebook System Software! This is found to be available for Vista.

So my question is, how do I find the Notebook System Software for Win 7? This seems to be the first in the driver installation order suggested by Dell.

Thanks.

Studio XPS 16 keeps waking up from sleep or hibernation

robwartena — Mon, 11 May 2009 10:54:42 GMT

Hi,

I have a XPS 16 Studio with Vista 64 bit UK version.

But the laptop keeps waking up in the middle of the night !

I checked it all service logs of Windows etc. In the log an unknown resourse triggers the wake up so no solution via that way.

There are no services scheduled that would enable wake up or even is allowed to do a wake up.

I saw one suggestion on a Studio 17 is to do a hard reset (battery out, netpower off then 10-15 press start button) can this work?.

Has anybody also some other ideas?

Regards Rob Wartena

Inspiron 1545 fails to boot Windows 7

fergsdad — Sun, 22 Nov 2009 09:44:03 GMT

hi,

I've got a new Inspiron 1545 which fails to boot. On startup I get the Dell screen, progress bad completes across the bottom, and then get a black screen with a flashing cursor at the top left.

I've removed and reseated the hard drive, and run the diagnostics from the menus - no errors are given.

This is the first startup of the machine, so I haven't had chance to make any restore CDs. To add to my conundrum, I'm travelling through Vietnam - not sure if there's any Dell support here.

Any ideas appreciated.

Andy

Studio 1535 Fails to Resume

msg98122 — Sun, 22 Nov 2009 06:02:49 GMT

I have a studio 1535 running 32-bit Windows 7. Ocassionally, when the machine has entered sleep, it fails to resume when I press the power button. The back-lit keyboard illuminates, the media keys illuminate, but the screen remains blank. No matter how long I wait or what keys I press, the machine will not resume.

I have to hold the power-button to turn the machine off.

Any suggestions? I'm running all the Win7 RTM drivers, which supersede the Vista 32-bit drivers that Dell's support site offers.

DELL LATITUDE D610

kingston2 — Sun, 22 Nov 2009 06:02:14 GMT

I have a Dell Latitude D610 which will not turn on. The 3 centre lights come on for a few seconds but then turn of again. Does anyone have any ideas about what I can do. It is out of warranty and I live in Melbourne. Any ideas would be greatly appreciated