Laptop

error code in my lap top. help please!!!

Falvarez — Fri, 19 Jun 2009 04:34:13 GMT

my computer crashed , i ran a test and it says error code 0F00:065D

Msg: IDE device failed: The self-test failed the read portion of the test . I need help please!!!!

great disappointment !

fannierph — Mon, 18 May 2009 06:42:22 GMT

i own a dell studio 1535. i had it for a while but it's just now i'm trying to use it. this was my first dell laptop purchase having had sony laptops before (3) since 1997. and i was really disappointed because your website is so complicated, as in click a download link and nothing happens.

i was just simply tring to download dell web video chat which according to my account is allowed and yet after repeated download attempts, i get an "error ###- transfer aborted ".

and hence, according to your site, my laptop is still covered by warranty or something, i was confident enough to try loggin-in to an onlne chat support, to which, i was redirected to a fee-based chat. i mean WHY?

web video chat was installed on my system yet when i tried to use it, my system wants me to download first sightspeed web video chat. so why the heck can't i download this driver when i was supposed to be able to ?

my old sony laptop, 4 years old with an older chip fared better with a cheap 3rd party webcam and driver. driver download was easy from the sonystyle site; in just 6 minutes, i was chatting with video with my family in australia, cruppy video images yet it served the purpose right. imagine my disappointment when i was tring to configure my dell for almost 4 hours now and yet not any solution in sight ? ...sheeessss.

what a waste of time and money.

Dell Inspiron 9300 random crash

2bcool — Tue, 21 Apr 2009 16:33:24 GMT

Hi all,

I have an Inspiron 9300. Recently it failed to stay up for 3-5 minutes. It randomly crashs after a brief cracking noise, after that, it tries to boot and shuts down in 2 seconds after clicking the power button. I am sure It is not RAM problem or hard disk problem as I replaced with brand new RAM and the disk was readable on other machines. I re-seated graphic card. I observed that this laptop was very hot after 10 minutes use. This laptop was once totally dead 11 months after I purchased it in Dec. 2005 and was sent back for DELL service as it was within warranty back then. One month after that service, the battery was not rechargable anymore and I have been using it only with external AC power since then. Anyone has seen this problem before? Any suggestions? TIA.

POST also failed as it won't stay alive long enough.

P.S. I am running Windows XP Home with Media Center.

Webcam Driver Updates for Studio XPS 13 and 16

DELL-Andrew D — Mon, 23 Mar 2009 13:53:38 GMT

Studio XPS 13 and 16 owners who have experienced any system lock ups or problems with their webcam should download and run the latest webcam driver update found here:

For Studio 13:

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R207341&SystemID=STUDIOXPS13&servicetag=&os=WLH&osl=en&deviceid=16027&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=17&fileid=290359

For Studio 16:

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R207341&SystemID=STUDIOXPS16&servicetag=&os=WLH&osl=en&deviceid=16027&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=17&fileid=290359

If you would like to participate in a discussion, please join us here:

http://en.community.dell.com/forums/p/19258421/19430723.aspx#19430723

Inspiron 510m - intermitant power up issue

setter2 — Tue, 10 Mar 2009 02:53:31 GMT

Hi I have a nice 510m which powers up sometimes and not others about 50-50 % - occasionally it just quits mid program and dies - When working it runs for hours without issue - I have tried new RAM, battery etc to no avail - i am told by some that this is probably a faulty connection issue - I am handy and used to dismantling laptops - are there any tips on where and what to look for - Its a great machine and I would prefer to not have to try a new motherboard if possible

Kind regards

John

BIOS Update for Inspiron 910 Mini

DELL-Andrew D — Tue, 17 Feb 2009 21:34:27 GMT

If you have a Mini 910 and have experienced any challenges charging your battery, please download and run the latest BIOS update and charge your battery 12 hours :

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R207436&SystemID=INSPIRON910&servicetag=&os=WW1&osl=en&deviceid=18840&devlib=0&typecnt=0&vercnt=5&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=290595

Stolen Laptop: Need Service Tag - Wifi Mac Address en machine type available

RIGNALD — Thu, 12 Feb 2009 06:41:30 GMT

Hi all,

My office laptop was stolen today from my car (my back window gone too).

I do not have the Service Tag on file, but I know the Wifi Mac Address and machine type.

Please lookup Service Tag if possible ?!

Wifi Mac: 00:16:44:ad:29:52
Type: Latitude D830

Warm regards,

Richy

Firmware Solution for Frequent Disk Access

DELL-Andrew D — Mon, 09 Feb 2009 23:08:58 GMT

For Latitude users, Firmware DE16 fixes clicking noise caused by frequent disk access on Seagate 2.5" 7200RPM HDD's Model #'s: 80G - ST980411ASG DP/N N528F 120G - ST9120411ASG DP/N M412F 160G - ST9160411ASG DP/N G970F 200G - ST9200423ASG DP/N J587F 250G - ST9250421ASG DP/N K850F 320G - ST9320421ASG DP/N N530F.

Please check here for the firmware update:

http://support.us.dell.com/support/downloads/format.aspx?releaseid=R206231

Update Solution for M4400 E6500 Performance Issues

DELL-Andrew D — Mon, 09 Feb 2009 22:45:02 GMT

If you have an M4400 or E6500 and started seeing performance issues after loading A04 IDT sound drivers, please download and install version A05 found here:

http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&deviceid=16105&libid=3&releaseid=R206244&vercnt=3&formatcnt=0&SystemID=LAT_E6500&servicetag=&os=WLH&osl=en&catid=-1&impid=-1

If you would like to participate in a conversation on this topic, please visit us here:\

http://communityweb.ins.dell.com/forums/p/19244570/19383682.aspx#19383682

Latitude XT Updates

DELL-Andrew D — Wed, 28 Jan 2009 00:09:33 GMT

New updates are highly recommended fo Latitude XT owners. Specific updates of interest can be found here:

Video Driver

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R205351&SystemID=LAT_XT&servicetag=&os=WLH&osl=en&deviceid=14025&devlib=0&typecnt=0&vercnt=4&catid=-1&impid=-1&formatcnt=1&libid=6&fileid=286466

Tablet Touch Optimized Settings

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R172604&SystemID=LAT_XT&servicetag=&os=WLH&osl=en&deviceid=16076&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=7&fileid=234779

Digitizer Application

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R190869&SystemID=LAT_XT&servicetag=&os=WLH&osl=en&deviceid=18588&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=17&fileid=262137

Please check here for additional updates:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=LAT_XT&os=WLH&osl=en&catid=&impid=

Studio 15 and 17 Fingerprint Reader Update

DELL-Andrew D — Tue, 20 Jan 2009 15:57:38 GMT

If you are experiencing repeated clicking noises on your Studio 1537 or 1737, you may need to update your fingerprint reader driver:

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R207052&SystemID=STUDIO1535&servicetag=&os=WLH&osl=en&deviceid=16694&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=50&fileid=289818

If you would like to participate in a discussion on this topic, please visit us here:

http://en.community.dell.com/forums/t/19249674.aspx?PageIndex=1

XPS M1330 - Controlling LCD Brightness

DELL-Andrew D — Tue, 20 Jan 2009 15:55:15 GMT

If you are having difficulties adjusting LCD brightness on your XPS M1330, please download and run the latest BIOS update for your system.

http://support.dell.com/support/downloads/download.aspx?c=us&cs=555&l=en&s=biz&releaseid=R207196&SystemID=XPS_M1330&servicetag=&os=WLH&osl=en&deviceid=14178&devlib=0&typecnt=0&vercnt=9&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=290116

If you would like to join in a conversation on this topic, please visit us here:

http://en.community.dell.com/forums/p/18721626/18844612.aspx#18844612

Inspiron 1525 and Hibernate State

DELL-Andrew D — Tue, 20 Jan 2009 15:53:19 GMT

We noticed after the Vista Service Pack 1 update, some customers commented on their Inspiron 1525 rebooting when entering hibernate state. If you are seeing this with your 1525, please download and run the latest BIOS (A16) update for your system.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R202248&SystemID=INS_PNT_PM_1525&servicetag=&os=WLH&osl=en&deviceid=15720&devlib=0&typecnt=0&vercnt=5&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=281077

If you would like to join in a conversation on this topic, please visit us here:

http://en.community.dell.com/forums/p/18958976/19405745.aspx#19405745

Laptop FAQ

DELL-Bill B — Mon, 19 Jan 2009 16:16:01 GMT

Dell Laptop User Guides and Manuals
XPS
Inspiron
Latitude
Vostro
Studio

Dell Drivers and Downloads
Choose your PC Model or enter your Service Tag number
Dell Knowledgebase
Replacement Spare Parts and Upgrades
Request Backup Discs
Downloading and Installing Dell Wallpaper
Order Status
Service Tag Checker
Dell Outlet

Contact Dell
Technical Support Chat, Email, and Phone
Customer Service Chat, Email, and Phone
USA Unresolved Issues Form
Canada Unresolved Issues Form
UK Unresolved Issues Form
Expired Warranty Support
Dell phone numbers by country

The primary persons responsible for this board is DELL-Bill B

Latitude Drivers by Tag

DELL-Bill B — Thu, 11 Dec 2008 14:20:48 GMT

Dell launched a new feature for the Latitude E-Series called Drivers by Tag. When you search for drivers for your E-Series at our Drivers and Downloads site, you have the option to search by system model or service tag. When you choose the service tag option before, you would see every possible driver for your model, regardless of whether you ordered that hardware with your system or not. With the Drivers by Tag feature, now you have the option to see only the drivers for your system as originally configured, or you may choose to see all drivers for your system model.

Smart Card Reader Update for E6500/M4400

DELL-Andrew D — Fri, 05 Dec 2008 21:18:34 GMT

For E6500/M4400 owners, there is a Broadcom Unified Security Hub update which will help which fixes issues with some CAC and PIV smart cards being read incorrectly. You can download a boot to DOS firmware update here :

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R203757&SystemID=LAT_E6400&servicetag=&os=WLH&osl=en&deviceid=13615&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=50&fileid=283928

If you want to join a discussion on this subject, check here :

http://en.community.dell.com/forums/p/19211770/19334756.aspx#19334756

Media Direct Update Now Available

DELL-Andrew D — Tue, 11 Nov 2008 15:58:15 GMT

Keyboard lag should now be a thing of the past for Media Direct users. Here are basic step by step instructions for updating to Media Direct 3.5.

1. Boot to Vista/XP.

2. Open Media Direct 3.5 (The system must have an internet connection at this time to complete the update)

3. Scroll right and choose the update option, at this point there will be a message that states an update is available.

4. Choose yes and follow the steps within Media Direct to complete the update.

If you would like to participate in a conversation or get more information on this subject, please check here:

http://en.community.dell.com/forums/p/18641627/19062043.aspx?PageIndex=1

Resolution for Inspiron Mini 910 Ubuntu Partitioning

DELL-Andrew D — Sat, 08 Nov 2008 15:58:10 GMT

If you have an Inspiron Mini 910 with Ubuntu, you may not have all space on your hard drive partitioned yet. This should happen as a part of normal operating system update packages. For those who do not regularly update their system software, steps to resolve are discussed here :

http://en.community.dell.com/blogs/direct2dell/archive/2008/10/24/resolution-for-inspiron-mini-ubuntu-linux-partitioning-issue.aspx