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uninstall windows vista upgrade from c521 that came with xp

comolake04 — Sun, 22 Nov 2009 07:22:28 GMT

Hi, I upgraded my c521 windows xp sp 2 to vista basic upgrade. Now, nothing works and I'd like to get my xp back but I can't get into the pc restore area..I didn't format the drive, just did an upgrade from inside windows xp.. now i just want to get vista off.. it's as terrible as people say it is...

Can someone please help get back my xp operating system without having to reinstall all my disks...I press on crt. plus f11 and i can't seem to get it to go into the menu for restore.

thank you.

como

GeForce 8400GS in Dimension 2350 - can't seem to make it work

xgdg123 — Sun, 22 Nov 2009 14:29:19 GMT

I just purchased through Dell a new GeForce 8400GS 512MB PCI video controller for my Dimension 2350. The card works, but I can't seem to configure the screen resolution higher than 640x480 with 4 colors. I have tried setting the controller as the only video controller (ie disable the integrated Intel video controller), setting it to be the primary and/or secondary with two active controllers, but nothing seems to work. At one point after reinstalling multiple times I did get the opportunity to change the resolution and color quality but got some odd message about not being authorized to make the change (this happended only once).

My system: Dell Dimension 2350, 512MB memory (just upgraded from 256MB), running XP Pro. The proc is Intel Pentium 2.4GHz processor.

THE OTHER ODD symptom is that I can not get the Nvidia apps to run, either NVIDIA Control Panel, or NVIDIA nView Desktop Manager. I select from the control panel and nothing happens. I can hear my hard drive seeking for a bit after I select, but they don't start, no errors. I have hooked monitors to both video adapters to make sure the app isn't starting on the other monitor, but nothing happens.

Any info would be greatly appreciated, I am getting a bit frustrated...

Task Manager

buddy1026 — Sat, 30 May 2009 00:01:03 GMT

I am having trouble with my task manager. It only shows me the following information:

Example:

Image Name: User Name: CPU MEM Usage

I would like to know how to change this so I am able to end an open software when needed. I don't know how to change it back to showing the other style box.

If you can help please let me know step by step, I am new at trying things on computers. I am only used to figuring out software usage.

Thank you,

CRL

Order Issues

mudypaws4 — Sat, 21 Nov 2009 17:57:43 GMT

I ordered my computer, printer and other items on 10/21/09. I have received everything but the computer, all is on my Dell credit account. My computer has been on "hold" since then. Dell tells me to call the Financial Services, they say nothing wrong, call the vertification department. I call them had my order cancelled and resubmitted with a delivery date of 11/25/09. My order is still on "hold". I don't know what to do now because calling these departments is not working. Can anyone tell me what to do now to get going? I have never had any problems with Dell before but if this keeps up I will go else where.

How do I contact someone at Dell that can really help me?

RAGord — Sun, 22 Nov 2009 16:59:35 GMT

On October 27, 2009 we (my husband & I) placed an order (online through the Alienware website) for a Dell laptop for our son, who is serving in the Army and is expected to deploy to the Middle East in early 2010. He has a Dell Alienware desktop but won't be able to take it with him when he deploys, so we were ordering his laptop in order to give it to him when he is home for Christmas.

The order was paid for by a Dell Preferred Account that was approved at the time the order was placed -- to take advantage of the zero interest offer.

The mouse & headset ordered at the same time were received within a couple of weeks - but nothing on the computer,. I logged into our account and the status for the computer had changed from "processing' to 'changed' -- and a 2nd Order number had been issued for a second laptop. I immediately called the 800-number and spoke with a gentleman that was (1) very difficult to understand and (2) was not very helpful. What I believe he was telling me was that parts were delayed and the original ordered was canceled and a new order had to be setup...he couldn't explain to me why this had to be done, but he did tell me that the new order would be received on or before December 3rd (and this was repeated at least 3 times!).

I continued to check the status on-line regularly with no change in the status on the 2nd order -- it never changed to 'processing' until yesterday (Nov 21) when I logged in the status on the 2nd order now shows 'CANCELED' ! I again called and this time was told that the 2nd order was canceled because payment had not been received! I asked to speak with a manager -- who reiterated that the original order was canceled due to a delay in parts, and the 2nd order was canceled because payment was not received -- but she could not explain why the payment, which was approved on the original order had not been transferred to the 2nd order, since it was an internal "switch".. I was told to get this problem taken care of I would be transferred to the Order department.

The situation got worse when the woman in the Order department was (1) RUDE and (2) Unsympathetic to my problem. She stated there was nothing they could do until the Credit Department was contacted and we updated our personal information! Extremely strange since the original account had been opened less than a month before... and the approval went through without problems on the original order. She could not explain why the original approval had not been transferred to the 2nd order since it was an internal decision to cancel the original order due to delay in parts. She continued to tell me that "to get the order placed again, you have to get your credit updated." and she 'would not be able to tell me when the order would be sent until I fixed the problem."! She then said she would transfer me to the Credit Department -- only to get a recording that stated the Credit Department was CLOSED -- please call back during normal business hours (which I determined was Mon - Fri by going back to the website). I can only assume she knew this when transferring me but didn't have the Customer Service skills to realize the proper way to handle this type of customer situation would have been to tell me they were not available until Monday and offer to make sure they were given my name and number to be contacted.

I will be contacting the Credit Department on Monday November 23 -- but I am not sure at this point if it will be to resolve the problem created INTERNALLY or to cancel the account and order all together. That decision will be determined when someone at Dell can contact me (or my husband) and offer a resolution to this problem that will guarantee my son will get his computer while he is home on leave from December 18 - 31st!

Ports

stewy2 — Sun, 22 Nov 2009 17:37:08 GMT

The "Device Manager" shows no ports, and I am not able to communicate with my printer. Can anyone help? Thanks. Stewu2.

Unable to back and for within the Forum

iroc9555 — Sun, 22 Nov 2009 20:33:09 GMT

Hi guys.

I did not know where to post this because apparently this is a Forum bug with my profile.

Whenever I am browsing the posts and following a long thread, I can not go back to the main Forum page, or go back at all to any page when I hit "back arrow" in my browser. It does not hold a "history" in the "back blue arrow" in my IE 8, mind you, this only happens when I am logged in. If I am not signed in I can go back and forward without any problems

This has been happening quite a while now. I thought It was my sys, but since I reinstalled OS (XP Pro) late October, and it is still doing it. It can not be my comp. That is why I have not been more active lately, it is a pain to go back to Forum and look for the last post that I read to go to the next post or page and so for. I am here asking for help. This has to be some malfunction with my profile. Is any body else seeing this when perusing the Forum?

Thank you before hand.

Laptop computer

harben — Sun, 22 Nov 2009 19:27:59 GMT

I cannot open "internet options" When I try it merely flashes on and off. Can somebody t ell me how to fix this. Thanks

NOKIA 5800 Xpressmusic

ar_govind — Sun, 22 Nov 2009 17:03:30 GMT

Hi,

Is the NOKIA 5800 Xpressmusic Made in China? Is the same model manufactured in other countries like Hungery, Finland, etc?

Address Help

Haven-Hunter — Sun, 22 Nov 2009 19:39:05 GMT

I made an account but I keep getting a message that I have the wrong format for my address can someone assist me with this?

I have a dimension 2400, I need help!

richard christensen — Sat, 21 Nov 2009 21:23:21 GMT

The OS is xp home, after I sign in the screen goes all white. Tried another monitor, tried disabling all in msconfig, still have the problem. can anyone help? thanks. Richard.

Ordered 6-cell battery, suddenly getting 4-cell battery

scottiek51 — Fri, 20 Nov 2009 16:43:40 GMT

I went on dell.com a few days ago to order a laptop. I ordered an Inspiron 15, and when I was customizing it, I was given the choice of getting either a 6-cell battery or a 9-cell battery. Since I don't plan on having it unplugged very often, I just went with the 6-cell battery. Then I placed my order. In the morning, I read my e-mail confirmation from Dell. It said my computer is being built with a 4-cell battery. I was never given the choice of having a 4-cell battery, and I paid to have a 6-cell battery installed. So first, I sent an e-mail through Dell's website. First I got an automated e-mail back that didn't help at all. It said "if this didn't help, reply to this e-mail and we'll respond in 24 hours." So I did reply. That was two days ago, and I still got no response. So I called customer support. They said there's nothing they could do since my laptop is in production. It's just a battery! It's not like you have to install a new processor. Heck, mail me the battery and I'll put it in myself.

So I'm posting here out of frustration mostly, but is there anything else I can do other than wait two weeks to get my computer, then ship it back and say that the order is wrong? Half of me feels like it was just an honest mistake on Dell's part, but half of me feels like I just got scammed and I'm paying for more than what I'm getting. Any advice out there?

CD ROM/DVD Problem

ronaldchan — Sun, 22 Nov 2009 16:04:54 GMT

Hello,

I am unable to use my CD/DVD drive on my Dell Inspiron 1501. In the device manager I get the yellow exclamation point next to TSST corp. DVD+RW TS-L632H ATA Device. It tells me that the best driver software is already installed.

I also get the yellow exclamation point next to 'Microsoft ISATAP adapter #3 (Code 31). It tells me that 'This device is not working properly because windows cannot load the drivers required for this device. (Code 31) Again it tells me that the best driver software already installed.

These are my issues! I'm hoping that someone can help me get them resolved.

Thanks!

Dell customer "support"

danninx1 — Sun, 22 Nov 2009 06:17:42 GMT

First off please not i am in no way happy with dell .

But does anybody have contact details fo a Uk office as i would like to get someone who is able to read and reply not just keep posting


2 months , Breached Dsr laws and do i get any help no i get on the phone and get lied to "there is no stock so what are we to do"
"even though we have no stock i am sorry you cannot dsr" , "im sorry its been 4 weeks since you took delivery of an incomplete package however as you have waited for the parts please continue to do so"

So i purchased the missing parts it took dell 2 months to send me was offered a refund in reply to an email i clear;y stated i had to purchase from a 3rd party 
and now all i get from dell "support" is

Thank you for contacting Dell Online Customer Care

My sincere apologies for all the inconvenience you are facing.

And they are not even competant enough to send it once the guy sent it 5 TIMES , And offer of a good will gesture .... no , There was an offer of a refund that is now being ignored by the so called customer service staff though.


And dell staff please provide me with an email address for a head office as your call centre email staff are driving me insane with their lack of knowledge and their inability to tell the truth.

New to thread in need of Speakers

stev1eg — Sat, 21 Nov 2009 12:19:50 GMT

Dear All,

I have had a Dell Dimension 3000 for a number of years and now find I need new speakers. I would welcome recommendations for the best (and cheapest!) from anyone who has solved the same or similar problem.

Cheers

Steve Graham

I have a Optiplex gx270 and I get a blue screen that seems to pop up anytime

ulyssescpt — Sun, 22 Nov 2009 11:35:38 GMT

Hi,

Sorry for posting here, I can't find a place to post for tech problems. So considering I'm new to this forum, I decided to post here. Besides, I could have gone directly to tech support but I hear they're no help sometimes. So I'm hoping a tech person reads these posts.

The blue screen sometimes pops up at the startup before the desktop shows, or just after, or when I open a video file from the hard drive, or openning a video file from another computer thru the network, or when I start yahoo messanger or access computer manager.

I'm new to windows debugger app. What do I do next?

Alex

I used windows debugging to figure things out but it don't make sense. No definite answers:

Loading Dump File [C:\WINDOWS\Minidump\Mini112109-03.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: "SRV*c:\debug_symbols*http://msdl.microsoft.com/download/symbols"
Executable search path is:

"nt" was not found in the image list.
Debugger will attempt to load "nt" at given base 00000000.

Please provide the full image name, including the extension (i.e. kernel32.dll)
for more reliable results.Base address and size overrides can be given as
.reload <image.ext>=<base>,<size>.
Unable to load image nt, Win32 error 0n2
Unable to add module at 00000000
Debugger can not determine kernel base address
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a6a0
Debug session time: Sat Nov 21 18:45:41.562 2009 (GMT-5)
System Uptime: 0 days 0:05:46.154

"nt" was not found in the image list.
Debugger will attempt to load "nt" at given base 00000000.

Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007F, {8, 80042000, 0, 0}

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Probably caused by : Unknown_Image ( Unknown_Module_81b4242d>+384cdbd3 )

Followup: MachineOwner
---------

kd> ! analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: 80042000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

BUGCHECK_STR: 0x7f_8

CUSTOMER_CRASH_COUNT: 3

DEFAULT_BUCKET_ID: DRIVER_FAULT

LAST_CONTROL_TRANSFER: from ba010000 to 804e2456

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
aa166ffc ba010000 24bc6e44 8901a7fc 0000f8c3 0x804e2456
aa167028 621b19b5 b0207262 8d799826 0fa905ba <Unloaded_Unknown_Module_81b4242d>+0x384cdbd3
aa16702c b0207262 8d799826 0fa905ba 4374cb22 <Unloaded_Unknown_Module_250a8c1b>+0x3d108d9a
aa167030 8d799826 0fa905ba 4374cb22 d475f120 <Unloaded_Unknown_Module_81b4242d>+0x2e6c4e35
aa167034 0fa905ba 4374cb22 d475f120 d265655c <Unloaded_Unknown_Module_81b4242d>+0xbc573f9
aa167038 4374cb22 d475f120 d265655c 9542886b <Unloaded_Unknown_Module_0d294069>+0x27fc551
aa16703c d475f120 d265655c 9542886b 0a94ce11 <Unloaded_Unknown_Module_250a8c1b>+0x1e6a3f07
aa167040 d265655c 9542886b 0a94ce11 eeb87147 <Unloaded_Unknown_Module_81b4242d>+0x52c1ccf3
aa167044 9542886b 0a94ce11 eeb87147 b8d05ad1 <Unloaded_Unknown_Module_81b4242d>+0x50b1412f
aa167048 0a94ce11 eeb87147 b8d05ad1 d944542c <Unloaded_Unknown_Module_81b4242d>+0x138e643e
aa16704c eeb87147 b8d05ad1 d944542c 318e5019 <Unloaded_Unknown_Module_08cad589>+0x1c9f888
aa167050 b8d05ad1 d944542c 318e5019 667cb26f 0xeeb87147
aa167054 d944542c 318e5019 667cb26f bcfcf11b <Unloaded_Unknown_Module_81b4242d>+0x371c36a4
aa167058 318e5019 667cb26f bcfcf11b 5a46adb1 <Unloaded_Unknown_Module_81b4242d>+0x57902fff
aa16705c 667cb26f bcfcf11b 5a46adb1 461abce7 <Unloaded_Unknown_Module_250a8c1b>+0xc83c3fe
aa167060 bcfcf11b 5a46adb1 461abce7 0a118151 <Unloaded_Unknown_Module_250a8c1b>+0x41722654
aa167064 5a46adb1 461abce7 0a118151 8e54ab94 <Unloaded_Unknown_Module_bba46413>+0x1588d08
aa167068 461abce7 0a118151 8e54ab94 dd1c99cb <Unloaded_Unknown_Module_250a8c1b>+0x353c2196
aa16706c 0a118151 8e54ab94 dd1c99cb 0ca262dd <Unloaded_Unknown_Module_250a8c1b>+0x211030cc
aa167070 8e54ab94 dd1c99cb 0ca262dd e5f8ad24 <Unloaded_Unknown_Module_08cad589>+0x146abc8
aa167074 dd1c99cb 0ca262dd e5f8ad24 f4bd6a07 <Unloaded_Unknown_Module_81b4242d>+0xca08767
aa167078 0ca262dd e5f8ad24 f4bd6a07 b9303658 <Unloaded_Unknown_Module_81b4242d>+0x5b68759e
aa16707c e5f8ad24 f4bd6a07 b9303658 24d4dc00 <Unloaded_Unknown_Module_0a95e050>+0x20c828d
aa167080 f4bd6a07 b9303658 24d4dc00 715b4c48 <Unloaded_Unknown_Module_a8d4f026>+0x3d23bcfe
aa167084 b9303658 24d4dc00 715b4c48 83e97547 0xf4bd6a07
aa167088 24d4dc00 715b4c48 83e97547 b4567254 <Unloaded_Unknown_Module_81b4242d>+0x377c122b
aa16708c 715b4c48 83e97547 b4567254 242937b3 <Unloaded_Unknown_Module_0d294069>+0x17ab9b97
aa167090 83e97547 b4567254 242937b3 0505001f <Unloaded_Unknown_Module_250a8c1b>+0x4c50c02d
aa167094 b4567254 242937b3 0505001f d46bc389 <Unloaded_Unknown_Module_81b4242d>+0x235511a
aa167098 242937b3 0505001f d46bc389 4244e9f1 <Unloaded_Unknown_Module_81b4242d>+0x32a24e27
aa16709c 0505001f d46bc389 4244e9f1 af470caa <Unloaded_Unknown_Module_0d294069>+0x16fff74a
aa1670a0 d46bc389 4244e9f1 af470caa a97c3dae <Unloaded_Unknown_Module_01000080>+0x404ff9f
aa1670a4 4244e9f1 af470caa a97c3dae abef75ed <Unloaded_Unknown_Module_81b4242d>+0x52b79f5c
aa1670a8 af470caa a97c3dae abef75ed 87f686be <Unloaded_Unknown_Module_250a8c1b>+0x1d3a5dd6
aa1670ac a97c3dae abef75ed 87f686be 4d59a1dc <Unloaded_Unknown_Module_81b4242d>+0x2d92e87d
aa1670b0 abef75ed 87f686be 4d59a1dc d4ba4e1d <Unloaded_Unknown_Module_81b4242d>+0x27c81981
aa1670b4 87f686be 4d59a1dc d4ba4e1d a68e42eb <Unloaded_Unknown_Module_81b4242d>+0x2a3b51c0
aa1670b8 4d59a1dc d4ba4e1d a68e42eb 9e6afd16 <Unloaded_Unknown_Module_81b4242d>+0x6426291
aa1670bc d4ba4e1d a68e42eb 9e6afd16 f34d85eb <Unloaded_Unknown_Module_250a8c1b>+0x284f15c1
aa1670c0 a68e42eb 9e6afd16 f34d85eb 66b04fe5 <Unloaded_Unknown_Module_81b4242d>+0x530629f0
aa1670c4 9e6afd16 f34d85eb 66b04fe5 0c660f7f <Unloaded_Unknown_Module_81b4242d>+0x24da1ebe
aa1670c8 f34d85eb 66b04fe5 0c660f7f ab324790 <Unloaded_Unknown_Module_81b4242d>+0x1cb6d8e9
aa1670cc 66b04fe5 0c660f7f ab324790 10b0efb7 0xf34d85eb
aa1670d0 0c660f7f ab324790 10b0efb7 fa1cbc40 <Unloaded_Unknown_Module_250a8c1b>+0x41a5c3ca
aa1670d4 ab324790 10b0efb7 fa1cbc40 603d77c3 <Unloaded_Unknown_Module_0a95e050>+0x1d02f2f
aa1670d8 10b0efb7 fa1cbc40 603d77c3 63d37ca6 <Unloaded_Unknown_Module_81b4242d>+0x297e2363
aa1670dc fa1cbc40 603d77c3 63d37ca6 b168e890 <Unloaded_Unknown_Module_0d294069>+0x387af4e
aa1670e0 603d77c3 63d37ca6 b168e890 67b8b42c 0xfa1cbc40
aa1670e4 63d37ca6 b168e890 67b8b42c 4a459664 <Unloaded_Unknown_Module_250a8c1b>+0x3b32eba8
aa1670e8 b168e890 67b8b42c 4a459664 6e776356 <Unloaded_Unknown_Module_250a8c1b>+0x3ec8f08b
aa1670ec 67b8b42c 4a459664 6e776356 51915839 <Unloaded_Unknown_Module_81b4242d>+0x2fb4c463
aa1670f0 4a459664 6e776356 51915839 6ff3b0c1 <Unloaded_Unknown_Module_250a8c1b>+0x42ae2811
aa1670f4 6e776356 51915839 6ff3b0c1 caffdc10 <Unloaded_Unknown_Module_250a8c1b>+0x253b0a49
aa1670f8 51915839 6ff3b0c1 caffdc10 b7457756 <Unloaded_Unknown_Module_250a8c1b>+0x496cd73b
aa1670fc 6ff3b0c1 caffdc10 b7457756 48f7ce35 <Unloaded_Unknown_Module_250a8c1b>+0x2c86cc1e
aa167100 caffdc10 b7457756 48f7ce35 5b02c2a4 <Unloaded_Unknown_Module_250a8c1b>+0x4ae924a6
aa167104 b7457756 48f7ce35 5b02c2a4 e2ded648 <Unloaded_Unknown_Module_81b4242d>+0x494bb7e3
aa167108 48f7ce35 5b02c2a4 e2ded648 aa6e1122 <Unloaded_Unknown_Module_81b4242d>+0x35915329
aa16710c 5b02c2a4 e2ded648 aa6e1122 502dce4f <Unloaded_Unknown_Module_250a8c1b>+0x23ed421a
aa167110 e2ded648 aa6e1122 502dce4f 1eca9ad8 <Unloaded_Unknown_Module_250a8c1b>+0x35f83689
aa167114 aa6e1122 502dce4f 1eca9ad8 8c2d0076 <Unloaded_Unknown_Module_a8d4f026>+0x3a09e622
aa167118 502dce4f 1eca9ad8 8c2d0076 68217694 <Unloaded_Unknown_Module_81b4242d>+0x28b9ecf5
aa16711c 1eca9ad8 8c2d0076 68217694 21f86ed4 <Unloaded_Unknown_Module_250a8c1b>+0x2b234234
aa167120 8c2d0076 68217694 21f86ed4 6e77f168 <Unloaded_Unknown_Module_0d294069>+0x11a15a6f
aa167124 68217694 21f86ed4 6e77f168 291b53dc <Unloaded_Unknown_Module_81b4242d>+0xa78dc49
aa167128 21f86ed4 6e77f168 291b53dc dc24f982 <Unloaded_Unknown_Module_250a8c1b>+0x4316ea79
aa16712c 6e77f168 291b53dc dc24f982 4fde5667 <Unloaded_Unknown_Module_0d294069>+0x14cf2e6b
aa167130 291b53dc dc24f982 4fde5667 370dc28d <Unloaded_Unknown_Module_250a8c1b>+0x496d654d
aa167134 dc24f982 4fde5667 370dc28d 13116ccd <Unloaded_Unknown_Module_250a8c1b>+0x410c7c1
aa167138 4fde5667 370dc28d 13116ccd da6d3a9e <Unloaded_Unknown_Module_81b4242d>+0x5a70d555
aa16713c 370dc28d 13116ccd da6d3a9e 94a8c711 <Unloaded_Unknown_Module_250a8c1b>+0x2ad3ca4c
aa167140 13116ccd da6d3a9e 94a8c711 efde451e <Unloaded_Unknown_Module_250a8c1b>+0x12033672
aa167144 da6d3a9e 94a8c711 efde451e 7dc16eab <Unloaded_Unknown_Module_0d294069>+0x5e82c64
aa167148 94a8c711 efde451e 7dc16eab f5af83ac <Unloaded_Unknown_Module_81b4242d>+0x58b91671
aa16714c efde451e 7dc16eab f5af83ac 52dce060 <Unloaded_Unknown_Module_81b4242d>+0x12f4a2e4

STACK_COMMAND: kb

FOLLOWUP_IP:
Unknown_Module_81b4242d>+384cdbd3
ba010000 ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: Unknown_Module_81b4242d>+384cdbd3

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: CORRUPT_MODULELIST

Followup: MachineOwner
---------

Broadcom NetXtreme 57xx Gigabit Controller problems with Windows 7

Avib2 — Sun, 22 Nov 2009 11:21:37 GMT

Few days ago I've installed Windows 7 (64 bit) on my laptop Dell D630. This laptop has a "Broadcom NetXtreme 57xx Gigabit Controller" as a LAN interface. The OS installation (an upgrade to Home Premium from XP) went smooth. I had a strange feeling that the Internet is crawling so I made few tests comparing the throughput with other computers that I have on my home network. A simple download tests approved that the network throughput from the LAN interface is much slower (I'm talking about factor of 2 to 4, the throughput jitters between 50 to 80 percent) then what I'm used to and comparing to other computers on my home network that have a stable max network performance.
I also tried the same tests, but this time I was connected through the Wireless interface on my laptop and surprisingly the bandwidth went back to the levels I'm used to, and was stable on the maximum. I think this is focusing the problem to the compatibility of the "Broadcom NetExtreme 57xx Gigabit Controller" with Widows 7.
I tried to update/reinstall the LAN device driver - Didn't help.

Would be glad to be assisted.
Thanks, Avi

New Avatar not working

Mauddib — Sat, 21 Nov 2009 19:08:24 GMT

I have just joined the forum and I have uploaded a photo as my avatar. The photo uploaded and displays in Edit My Profile but when I click on Enable Avatar YES and Save the photo does not display in my Public Profile. When I go back into Edit My Profile the Enable Avatar is set to NO. I have tried several times to set it to yes with no positive results.

Any guidance available?

Wireless Keyboard y-raq-del2 bluetooth conection

ricardocosta — Wed, 29 Jul 2009 12:19:43 GMT

I am trying to conect my wireless keyboard to the bluetooth device and it requires a PASSKEY. There are 2 options: let the device set the passkey or I can chose the passkey myself. But none of the options works. I receive a message back saying that the keyboard doesn't allow a passkey. Does this mean that it is not possible to connect the keyboard to this notebook?

Dell and orders...

Lifesvr — Sun, 22 Nov 2009 00:12:24 GMT

Well I am trying another alternative to an order I had placed.

Ordered a standard offer of a VOSTRO. Order placed on 11-10-09. NEVER received even a email stating the purchase was complete. NEVER received an email with estimated delivery date. Login at Dell website and see purchase is complete delivery date estimate to be 11-20-09. Now 10 days for an off the shelf offer is a little long in my eyes. Then looked a couple of days later and estimated delivery date moved out to the 30th of November. Well I think if I am waiting 10 days what the heck another 10 no big deal. HA.... So I send an email to customer support and get a reply three days later stating the order is still due to be delivered on the 30th. I had even mentioned in my email to support about the possibility of canceling the order and when they replied they did not even comment on that. So..... Here I am thinking what the hell another 10 days makes might as well go for it. Well a day after I received the response from the "Support" department I take a look at my delivery date and now it says the 7th of December....My god how long does it take to make a Laptop.....

Now I have not received 1 email from them in regards to everything from the order to all the delays. This is RIDICULOUS... I have been a long time customer of Dell and have to say this is the worst experience I have ever had with this company. Now my question is what to do??? I refuse to sit on hold for hours on end or to deal with an incompetent support tech. Has anyone got any ideas how to handle this easier than sitting on the phone speaking to an out of country support department?

I have to say this experience is absolutely nuts. I will never buy another DELL and I can assure you I will let everyone I know about this experience.

Anyone got any ideas??

May I ask another stupid question?

summercat — Sat, 21 Nov 2009 07:19:57 GMT

What do the 5 stars mean? I've seen it on several posting, including one of mine.

Blue Screen

swanb2002 — Sat, 21 Nov 2009 23:15:14 GMT

Hi My Del LAptop is getting Everytime BlueScreen WHich I could not able to open the Laptop from the time I brought, can any one give solution for this

Windows VIsta

dell c400 installation of xp

rolly12 — Sat, 21 Nov 2009 21:47:13 GMT

have dell c400..has no cd/dvd drive and no way of installing windows..tried putting on hdd first didnt work..comes up with no bootmgr ..and no ntdlr file...have chance of docking station to fit c400...would i be able to install from cd rom on dock....thanks!!!!!!keith

PE2950 NIC latest driver version number

Parish Raut — Sat, 21 Nov 2009 21:40:42 GMT

Hi team,

Server Dell Poweredge 2950

NOS -Windows 2003 Server x64-based System x64 Enterprise Edition

I need to know the latest driver version available for PE2950. NIC- Broadcom BCM5708C NetXtreme II GigE (NDIS VBD client)

I tried downloading from the dell site, it says "The update package is not compatible with your system configuration"

From devicemanager properties for above mentioned card, I can see the driver version as 3.5.8.0.

Please help.... : (

Shipping Address is Wrong,Dell refuses to Change or Cancel Order

kathyhenry — Sat, 21 Nov 2009 21:33:32 GMT

Somehow my Dell computer that I just ordered a few days ago is going to be shipped to my old address and there appears to be no solution to this problem. I talked to to customer service people twice (both times to someone in India). They told me they could not change the shipping address to the correct one nor could they cancel my order. This address problem seems to be a Dell glitch. I know I didn't enter my old address as the billing address is correct. Dell is going to ship to the old address and it is going to be returned to them. This is so darn frustrating. There must be a reasonable solution to this problem.

Trying to send an e-mail in response to a post

Mauddib — Fri, 20 Nov 2009 16:03:33 GMT

Hello,

When I am viewing a posting in the forum and click on "Contact" I get a new smaller blank white window in the middle of my screen. I cannot type in this window nor are there any tabs or buttons to click on. The only way out of it is to use my browser back button.

How do I send a message to an existing post?

Trying to reset factory settings without Disk

1sharpmarine — Sat, 21 Nov 2009 20:42:23 GMT

Hello;

I have a Dell Dimension 2400, I am getting ready to sell the desktop but I need to reset the factory settings. Problem is I don't have the disk to do it with.

I was told I could download them, but I have no idea where to go or what to look for. Can anyone help me please?

Thanks ;

Sharp Marine

Can ie8 slow down total computer from ie7?

ArtC — Fri, 20 Nov 2009 21:53:05 GMT

I have a Dim 4600 that was running very well. By mistake, there was a microsift update that installed ie8 to my computer by mistake.. (I miss the notice). Now my entire computer runs very slow. I have not added any hardware or software -- other than the ie8. At this point I was going to un-install ie8 and download/install ie7. OR should I be looking for other areas. I am running AVG anti-virus and Adaware anto adware. Scanning from Nortons has not shown and viruses. Only other point... D 4600 running XP with only half gig memory. But my system was working fine until -- you know..... Your thoughts??? My BEST to ALL for a pleasant Holiday.. Art

How do you search a particular forum?

nepotism — Mon, 11 May 2009 09:24:18 GMT

I have only one reason to come here, to look for answers to troubles with Dell switches. I can manage to get to the networking forum, which in and of itself is far too hard. But how do I search just that forum? I see there is a big huge search input at the top right, which searches all of the community.

Any way to search just a subset of the forums?

If this is not possible, someone, new forums were brought online that take us back in time a decade.

Can't Get My Dell Downloads to Work

qwe jkl — Sat, 24 Oct 2009 05:16:27 GMT

Hi, I'm new to the community so I have no idea where this topic should be posted (I can't find an appropriate sub-topic under software to post this). Basically my problem is that I can't get My Dell Downloads to register my system so that I can download my factory installed software (I plan to do a clean install of Windows 7). I checked the box that says "I agree to user terms" and click register, then a window pops up and I clicked "allow." But then nothing happens and it stays on that page. Does anyone know how I can solve this problem? Moderators if this isn't the right section for this topic please move this thread to the right place. Thanks.

Help, I can't access any MSN sites

Dee T — Sat, 21 Nov 2009 17:34:27 GMT

I am unable to access and MSN sites. Can anyone help? Thanks Dee

Restoring my laptop to factory settings

padutchess — Sat, 21 Nov 2009 16:16:27 GMT

I bought my Inspirion B130 in 1/06. I've tried to restore my laptop on the dell troubleshooting page but will not work. I didn't get a cd re-install with the laptop. Computer's getting full and needs to be reformatted. Can someone please help.

Is there anybody that cares?

Lizzy222 — Fri, 20 Nov 2009 20:22:20 GMT

Hello!

So I bought an XPS M1330 laptop August 2008! I've had nothing but problems with it since the day I bought it and have been very very disappointed. I'm a student and use my computer basically for internet access, and homework. Approximately 5 months after buying my laptop my hardrive crashed and they replaced my hard drive under warranty. Now I'm out of warranty and still have many issues with my operating system Windows Vista. My computer constantly crashes and I get the blue screen error 6-7 times a week. I feel that I have wasted my money and am not happy what-so-ever! I'm not into downloading music and videos but my computer has made me very disappointed in Dell. I'm looking for an email address or phone number for an actuall dell representative that matters. Somebody that can help me be happy without wanting to charge me and arm and a leg.

At this point if somebody was to ask me about dell I would not recomend Dell. This is not how I want it to be but unfortunately when I call customer support I get transfered and transfered or they want me to pay them money to ask a question and sometimes I "accidently" get hung up on.

I'm very disappointed that my first time owning a computer has been nothing but a negative experience and I've only owned one for 1.4 years! Sad to say, my computer has become more of a hassle then it has become a benefit to my studies.

Does anybody know if there is anybody out there that cares about their consumers, and genuinely wants to help? If so can I get a phone number or email address.

New Computer?

summercat — Sat, 21 Nov 2009 06:06:16 GMT

Does anyone have the Dell Studio 540 desktop? If so, do you like it, does it perform well? I have a new one with Windows 7 and I don't think it is as fast as it should be. Mine has a 500GB Serial ATA hard drive....Intel Pentium dual core e5300 , etc. I read some reviews before I purchased it and nearly all replies stated it was very fast. Flying, even.... I dunno......

Another question please, how can I disable having to type in my password before I can log ?

Summercat

Interest Rates

highinterest — Fri, 20 Nov 2009 19:24:34 GMT

I want to talk to the right person at Dell Financial to get my 27.94% rate dropped does anybody know the phone number I spoke to people all over the world and was told it was against company policy???Boy I don't believe that I just can't get tp the right person. I called a year ago and was told to call back in 6 months my account is and has been current and it is almost paid off

PC Tune up -- nothing but problems

hobnail — Thu, 19 Nov 2009 02:28:01 GMT

Just bought a inspiron 1750 last month and have had nothing but problems with the PC tune up. After the PC tune up scans, it notifies it needs to make repairs to the hard drive. After it does so, my McAfee and my windows sidebar malfunction. Have to do a system restore to fix the problem. No luck with support. They say it's a software problem and won't troubleshoot it without a charge. Getting ready to return the computer unless this gets fixed. Please help.....

Contract Type 5?

Sabrefly — Sun, 04 Oct 2009 07:13:46 GMT

Hi,

What is Contract Type 5 in 'Your Systems & Peripherals' table?

Thanks,

Sabrefly

Thank- You Dell Forums

BrianMB — Tue, 27 Oct 2009 18:00:14 GMT

I just wanted to day thank you for having this forum. Especially, since I'll be asking some probably stupid questions! Yes, some questions are stupid! ha

Nonetheless, thank you in advance.

Now, on to stupifying!

Brian

Shipped? Confused

Kyronami — Thu, 19 Nov 2009 09:30:42 GMT

I ordered an Alienware Aurora ALX on 11/12/2009.The only thing I upgraded on it was the crossfire ATI cards.

Now my expected delivery date is 12/22/2009. It went into the "production" phase on 11/13/2009. Ok my question is this, i checked on the status this morning and now it says "Order Status: Shipped". And I got an email saying it was shipped out. Under shipped date, carrier, and tracking on the status page it says "Data temporarily unavailable" .

I called the 24/7 phone line for order tracking, it said the order was "shipped" on Dec. 18..... Which is like 3 weeks from now. So why is it saying its shipped on a future date? That doesnt make any sense. Is it really shipped out or not? im confused :(

How do we unsubscribe from a thread?

IsLNdbOi — Fri, 20 Nov 2009 16:17:18 GMT

How do we unsubscribe from a thread? I've been looking for this option for the past hour and cannot find it. W/ VB forums, all one has to do is click on User CP or quick links and there is a link to a user's subscribed threads where the user can unsubscribe from subscribed threads. Can't find such a thing for these forums.

Desktop Delays

Doug_DC — Thu, 12 Nov 2009 17:28:29 GMT

I ordered a Dell Studio XPS 8000 on Oct 18 with an expected deliver time of Nov 3. That EDD was subsequently delayed to the 13th and then to the 20th. I had heard Dell was having some production issues (unverified), but was willing to accept some delay for what I was sure would be a great product. I've bought many Dells over the past 10 years and would be surprised if it was otherwise. Now I'm worried. In addition to possible production problems there appear to be customer service ones as well - bad combination. Speaking for myself I would be grateful for some "full disclosure" here from someone in Dell. I can understand oscillations in the manufacturing process and accept that service is not always going to rapid. But continuous juggling of my schedule to be available for deliveries that may or may not occur stresses both my confidence in Dell customer focus and my patience. I hope this is not a warning sign of the gradual demise of what was once a great brand.

Thanks, Doug

win7 on mini 9?

theanop — Sun, 15 Mar 2009 18:30:28 GMT

I ordered a Mini 9 in February and so far it is still in production. Apparently the broadband modem is backordered. Having read other posts on here about delays, I have a bad feeling about this, like I am never going to receive this computer (if an offer seems too good to be true, it probably is). All the other Dells I've ever ordered have shipped within a week.

However, if I should ever receive it, I want to put Windows 7 on it. I have been running Win7 beta on my new Inspiron 13 since day 1, and it rocks. I hear it runs fine on 512K RAM, and I would like to try that out.

I am curious whether anyone has done this and how you did it. I have a Win7 DVD and I also have access to an OS image, or I could download the Enterprise installation from work, but I would have to join to the domain and hardwire to the corpnet and I'm not sure how possible this will be. Naturally the mini does not have an optical drive. I have an external DVD drive, but I don't think I can boot to it. I have a 4 gig flash drive. I think that might be the way to go.

Anyway I am curious how other people have done this if they have. I want to immediately wipe the whole thing (with all the Dell bloatware and XP) and install Win7 clean. But I suppose I could also upgrade and uninstall the Dell stuff by hand.

Thanks,

Theano

Problems with Dell

Charles McLellan — Fri, 20 Nov 2009 20:28:54 GMT

Last e-mail to Dell:

Hi,

Re: Customer Resolution Form Submission MISSING ITEM (KMM103912195I57L0KM)

While I appreciate your efforts. I still have NOT been able to obtain a complete copy of what I ordered from Dell last August. WHAT DID I ORDER?

I have tried your "automated" site (www.dell.com/invoices) repeatedly and have been unable to get a response. I am attaching images of two of the responses. These are NOT the only two time times that I tried -- just two of the times that I captured the results. The blank invoice screen is what normally occurs. I have waited long, long times for something else to show up, but that is all that is coming.

The invoice that you did provided was helpful. It does show that I made an error when I ordered the new Dell computer. I thought that I was ordering Corel's Paint Shop Pro. I do have Jasc's Paint Shop Pro and thought that perhaps Corel had made some improvements after they bought out Jasc.

Instead, I ordered Corel's Paint Shop Pro Photo X2 as your invoice copy shows. My error and my mistake, so I guess that I am stuck with it.

I had attempted to passively cancel my order of the USB Micro Drive by not responding on the last e-mail that you sent indicating that the order would be cancelled if I DID NOT respond by mid-night that day. I DID NOT respond, but of course the item later arrived anyway. I wish that I had now done the same for all the e-mails (printer and USB Micro Drive) that you sent threatening cancellation -- even those that I opened after those mid-night deadlines.

OK, I am stuck with all those thing that I feel really bad about ordering. The printer isn't good. I tried to OCR with it and gave up and just typed the document that I was trying to copy. I have never used the USB thing and don't know how and have no instructions on how to use it or what to use it for. And, of course, now I get to Corel's Paint Shop Pro Photo X2.

I have tried to install it, but the install program keeps asking for a serial number. You provided a telephone number for Corel (952) 930-9171, I guess, but the that number is "not in service." I guess that program is useless.

I must say that I am totally disappointed with Dell's service, or lack thereof. This is the third computer that I have ordered from Dell and it will be the last. The service has been rotten. I don't speak Indian and have a hard job understanding what those that I contact on phone are trying to tell me. The computer came "speaking" only French, another lanuage that I don't understand. And there were other problems that I have now forgotten the details about.

Good-bye Dell,

Charles

First Submission Bounced

Charles McLellan — Fri, 20 Nov 2009 20:43:59 GMT

First submission bounced. Perhaps it was because of the Dell link or telephone numbers, so I will try again.

Hi,

Re: Customer Resolution Form Submission MISSING ITEM (KMM103912195I57L0KM)

While I appreciate your efforts. I still have NOT been able to obtain a complete copy of what I ordered from Dell last August. WHAT DID I ORDER?

I have tried your "automated" site (dell/invoices) repeatedly and have been unable to get a response. I am attaching images of two of the responses. These are NOT the only two time times that I tried -- just two of the times that I captured the results. The blank invoice screen is what normally occurs. I have waited long, long times for something else to show up, but that is all that is coming.

Instead, I ordered Corel's Paint Shop Pro Photo X2 as your invoice copy shows. My error and my mistake, so I guess that I am stuck with it.

I have tried to install it, but the install program keeps asking for a serial number. You provided a telephone number for Corel, I guess, but the that number is "not in service." I guess that program is useless.

I must say that I am totally disappointed with Dell's service, or lack thereof. This is the third computer that I have ordered from Dell and it will be the last. The service has been rotten. I don't speak Indian and have a hard job understanding what those that I contact on phone are trying to tell me. The computer came "speaking" only French, another language that I don't understand. And there were other problems that I have now forgotten the details about.

Good-bye Dell,

Charles

Charles McLellan

5 Weeks on my order and still waiting...

WillC88 — Fri, 20 Nov 2009 23:40:47 GMT

Seems there are several threads going on here about the length of time it is taking to get order from DELL so here is my story as well. I do not want to repeat previous stories except to say I have been waiting 5 weeks now for a "Promise Pink" laptop for my wife and am now on my first of what I fear is many delays on a 42" Panasonic TV we ordered from DELL as well.

I have battled with the customer service issues (and you are all correct that they don't care), spoken with two people who were supposed to be managers, and even been verbally "promised" twice now by these managers that my order would not be delayed again. As an IT Manager for a medium sized business it is my call as to which IT hardware we use and for the past 12 years it has been DELL products only with a high degree of success with their products and a very low failure rate. During all of this time we have spent many, many thousands of dollars with DELL and I have done the same on a personal level with laptops, a Mini 9, monitors, etc. So simply this. 5 + weeks on a laptop, almost 2 weeks on a TV that doesn't even have to be manufactured by DELL is poor at best.

Beginning with January 2010 when we put in our new hardware refresh for the Windows 7 upgrades (we are still on XP only) I will be recommending we review other products from HP, Gateway, etc. For years I have recommended DELL to both family and friends and I would love to see the amount of money I have pushed into the pipeline through my recommendations alone and now here we sit. It's 2009 DELL and there is no logical reason for it to take this long to build a laptop and to ship a TV. I'm tired of hearing the "supply chain" excuses. If you don't have the product or the parts to build it, then don't sell it. Pretty simple if you ask me. Don't run sales on items you can't even come close to shipping in a reasonable time frame. The most unbelievable part of it all is that my inbox each day keeps getting sales messages from DELL about the great deals they have on all types of various items and the thing they push the hardest is laptops.

I'm disappointed on a professional and personal level with the complete disregard for taking care of your loyal customers and this isn't just about me. It's for all of the many, many others that have posted on here with their many thousands of hard earned dollars wasted and tied up with DELL.

Since I'm stubborn I will wait both of these orders out and my last post here will be to inform everyone and DELL of how long it actually took to get my items.

Avatar

Mauddib — Fri, 20 Nov 2009 22:52:21 GMT

Any guidance available?

Laptop reliability survey

7star4u — Fri, 20 Nov 2009 11:00:31 GMT

The 3-year service history of more than 30,000 laptops has been pored over, analyzed, and reduced to gorgeous comparative charts

In other words, you get what you pay for -- shocking, right?

U can check out where the top 2 manufacturers of the world are placed in terms of reliability.......(HP & Acer)

ASUS and Toshiba share the winners' spoils, while HP languishes in the ignominious last place, with more than a quarter of all laptops expected to suffer a hardware fault of some kind within three years.

Any comments are welcome

dell tower problem loading windows since moving the computer!!!!

freedom13 — Fri, 20 Nov 2009 12:19:50 GMT

totally new to this forum! ahhh im actually on my laptop but the question is about my mums computer tower! it is a dell dimension 3000 series if that means anything to anyone??? bio version A03 service tag we cannot get windows started and get a message saying appologise for inconvieniance!!!???saying primary drive 1 and secondry drive 1 not found ???can anyone help as she relies on this machine!!!!hhhheeeellllppp! thankyou.

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Dell Photo Printer 720 Drivers

garydp720 — Fri, 20 Nov 2009 10:56:56 GMT

Dell reinstalled Windows XP on my Inspiron 6000 laptop due to memory upgrade advised by Dell.

All seems to function well but tried to print to my Dell 720 Inkjet and there was no record on the laptop of the printer.

So I assume I've got to re-install drivers and this has presented me with the following issues:

1. Drivers from Dell website - having no joy here. Seems that you've got to download a download manager first but I can't seem to get this to work.

2. Obtaining drivers from web - they all indicate the driver download is free but invariably they want me to purchase some download software which I don't want to.

By the way, Dell want to charge me £39.99 to install printer drivers when this problem has arisen out of their advice to reinstall op system - so not overly impressed with Dell service at the minute as it was their advice that caused the problem, I'm re-installing their printer (out of warranty they inform) and the price they want to charge I could purchase a new printer.

Sorry for rant, your advice would be appreciated.

Regards,

Gary

STOLEN LAPTOP

leewentworth — Fri, 20 Nov 2009 19:42:38 GMT

My Inspiron 1545 laptop was stolen from my place of business in Santa Rosa, CA Thursday evening November 19, 2009. should anyone have any information about please contact the Santa Rosa Police Department.

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