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Blue Screen of Death in Windows 7 Upon Shut Down with Dell Touchscreen SX 2210

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Latest post 11/09/2009 08:20 PM by question165. 2 replies.
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Joined on 11/08/2009
Posts: 2
Points 25

Blue Screen of Death in Windows 7 Upon Shut Down with Dell Touchscreen SX 2210

08 Nov 2009 01:10AM

I just bought a new Dell Touchscreen SX2210 and have an issue with the system going into a blue screen everytime I shutdown or restart. The code is below:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7600.2.0.0.256.48

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               fe

  BCP1:                                                    0000000000000004

  BCP2:                                                    FFFFFA8005D79C60

  BCP3:                                                    FFFFFA8005D6E8C0

  BCP4:                                                    FFFFFA8011F2C8C0

  OS Version:                                          6_1_7600

  Service Pack:                                       0_0

  Product:                                               256_1

 

Files that help describe the problem:

  C:\Windows\Minidump\110609-34133-01.dmp

  C:\Users\Brad\AppData\Local\Temp\WER-71854-0.sysdata.xml

I have unplugged the Touchscreen USB connection from my computer and restarted the system- the system restarts without the bluescreen message, so the problem is definetly linked to the Dell Touchscreen. Are there any solutions from Dell to this issue?

  • Post Points: 20

2 Replies:

Round Rock, Texas
Joined on 06/12/2002
Posts: 29,571
Points 88,799

Re: Blue Screen of Death in Windows 7 Upon Shut Down with Dell Touchscreen SX 2210

09 Nov 2009 08:09AM

This is the first report of it. Have you reinstalled the Driver, Facial Recognition, and Webcam applications.

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  • Post Points: 20
Joined on 11/08/2009
Posts: 2
Points 25

Re: Blue Screen of Death in Windows 7 Upon Shut Down with Dell Touchscreen SX 2210

09 Nov 2009 08:20PM

I reinstalled the driver and restarted a couple of times and it seems to have taken care of the issue. There was a Generic PnP driver installed- unsure why the correct driver was not installed as I went through all the steps on the setup CD. Anyways- issue resolved. Appreciate the help.

Thanks.

  • Post Points: 5
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